Turkish Airlines

Not Verified | Cairo to Manchester via Istanbul. They cancelled my flight, not informed me and refused to reroute my way back home. When I submitted a complaint they said "since all the procedure applied was in accordance with the rules". I replied Can you please tell me which rules say that: 1. You do not have to inform your passengers by any means of communication about their flight cancellation? Clearly you haven't informed myself or my booking agent that the flight was cancelled. 2. You do not have to reroute your passengers onto another flights to help them get back to their homes? Again you failed to help me with that.

✅ Trip Verified | Stuttgart to Douala via Istanbul. This is the worst company you can fly with. I strongly disadvise anyone who will want to travel with them. It is sometime cheaper, but believe me it is not worth it! They left us at the airport on my return for more than 9 hours without given us any reasonable reason. They treated us in Istanbul like animals. When I came back, I wrote to the customer service to ask for reparation, and they couldn't even give me something. It is a real shame.

✅ Trip Verified | I am very frustrated with this airline. Due to the Pandemic of Corona Virus, they were unable to make the flight from Sao Paulo to Istambul. However, now they say it could take 1 year - yes, 1 whole year - to refund my money, which would be very important right now with the economic crisis we have ahead. I agree that the money i already paid should be refund later, as we now the airlines are also suffering a lot, but the most impressive is they refuse to cancel the payments i have in the next 4 months. That means one thing: we, customers, became banks for them. We pay every month for tickets that no longer exists, and after 12 months, they will give our money back - no interests, of course! Easy like that, right? Every single peace of the Tourism economy took a huge blow, but it appears Turkish Airlines thinks they are really special. One thing is for sure, never fly with them!

Not Verified | I am appalled by how Turkish airlines is handling my case considering the circumstances of this virus. My flight was March 18 and literally days before the U.S. started banning travel to countries to Europe, Asia, and the Middle East. I also had a bad cough, extreme sore through, and running nose. With all this being said, if I would have gone to Turkey, firstly I could have been taken under quarantine for weeks as soon as I arrived because of my sickness and second if I were to have left the U.S. and then there was a travel ban to Turkey (like there was to multiple upon multiple countries literally days before) I wouldn’t have been able to make the flight home for any of my elderly at risk family members. I am being offered a voucher good till next February but the fact of the matter is I’m out of work, I have been for months, I can barely feed myself and pay my bills. I will not be able to travel outside of the country regardless if I have a voucher or not. I’m disgusted with how Turkish Airlines has this image of being extremely caring for its customers and random people around the world, yet those who cannot afford to accept this voucher and who cannot travel outside of the country are just stuck to waste a thousand dollars that would quite literally SAVE ME. This is absurd and I have spoken to every single person I can in the call center, feedback centers, etc and I am lost for words the disrespectful my situation and I’m sure so many others.

✅ Trip Verified | London to Antalya via Istanbul. Turkish Airlines has disappointed me extremely, as I landed in Istanbul. Everything went downhill from there from being treated horribly with no information given to me and I was sent back due to having a Norwegian Passport. I lost my transit as I was planning to go to Antalya to see my husband and wasn’t able to. Every single staff has turned a blind eye to me and no sympathy nor information was shown to me. Myself and another passenger was sent back to London after being stuck in the Istanbul airport for 5 hours and we was being treated like a criminal, we were the last people to get on the plane back to London and they wouldn’t give us our passports until we landed in London (once again for no reason). I was beyond furious and wrote feedback after feedback to Turkish Airlines and nobody has reached me yet to explain what happened or even had the decency to apologise. Never will I travel with them or even go to Istanbul. Horrible experience

✅ Trip Verified | Miami to Tel Aviv via Istanbul booked for June 2020. I asked to be refunded since I paid cash for my trip overseas and due to the Covid 19, where I am traveling to, they have closed the borders. The rep refused to refund me my money back and stated that I would still be able to travel. I am in shock right now and just want my refund. This is the first and last time I deal with this airline company. They need to train their staff to be sympathetic during this time.

✅ Trip Verified | Delhi to Boston via Istanbul. I was scheduled to fly to the US in the second week of April for a workshop, for which I had booked a ticket through a travel agent. Given the cancellation in the flight from the airline's side, I was promised that I would be given the option of either a change in travel date without paying an extra amount or be issued an open ticket. Despite multiple reassurances through a set of mails (in response to the service request tickets that I had generated) and the information displayed on their website, customer service refused to provide any redressal to the complaint. I was shocked by his blatant refusal to even provide a service id / reference for the complaint that I wanted to place on record. This is a blatant violation of consumer rights and points towards a glaring lack of respect for the rights of travellers. The airline seems hellbent on trampling upon consumer rights and the lack of action against such a corporate behemoth only points towards the glaring loopholes in the system

✅ Trip Verified | My luggage is lost in Turkish flight from Ankara to Istanbul more than one month ago and nobody answers me when I contact Turkish airlines. I have lots of valuable things there and I am so sad why they didn't do anything for me.

Not Verified | London to Cape Town via Istanbul. I have never had a worse experience with an airline. The customer service number is 100% unhelpful and continuous loop of registered messages that answers no useful questions whatsoever, and now I find out that my partner and I got charged almost 10 pounds for calling it! We could not get in contact with anyone during the COVID crisis. Automated Facebook messages kept coming back to me and were of no help at all 3) we get to the airport to find out that we would not be allowed on the flight because we left our home country less than 14 days in advance. for what crazy reason could the airline not send out an email about this to give us enough time to make alternative plans? We were even allowed to do the online checkin 24 hours in advance like nothing was wrong!!! Not only they left us on the ground, but they wouldn't give us any help with finding alternative travelling arrangements, nor a hotel.T his is clearly a breach of their duty of care to passengers. Wouldn't even allow us to request a refund that usually takes 7 days!! Absolutely the worst airline ever and worst customer service ever.

Not Verified | Keyseri to Athens via Istanbul. Terrible customer service, can’t get hold of anyone. Trying to get a refund and in a time of crisis, they seem to be the only airline not giving them $50 AUD refund on and $800 AUD booking when we can’t travel. I’d give them minus stars if possible.