Turkish Airlines

Not Verified | Not a good experience. Flight was completely full with no middle seats blocked. Vents were broken. No hand sanitizer given out upon boarding. I expected more for a $2000 flight.

✅ Trip Verified | I am Turkish and used THY services more than 10 times in the last 4 years. I believe you should be looking for another airline company if you are not obliged to use their services due to the following reasons: For international flights: THY is, as far as I concern only airline which has a direct flight from Los Angeles - LAX to Istanbul - IST airport. That was the main reason I have decided to use their services again, and I regret my decision not surprisingly. There are two different scenarios: Imagine, you are arranging a flight from LAX to IST, which has a domestic transfer from IST to Izmir Adnan Menderes - ADB airport. They leave only 55 minutes between 2 flights, where you should get into passport check and airport security. As if this wasn't enough, your LAX flight gets delayed 35 mins, and they only postpone your flight for only 5-10 minutes. The cream of the pie was, they assign the domestic transfer gate to the furthest possible one. When you arrive at the gate after having a small running competition and just as you are seeing that they are shutting the gate down, you are being told that it is too late now instead of not shutting down the gate. Then you are going to the ticket office, and they are saying that the next flight is like, 6 hours later. After you have been flown like 13+ hours, you are going to wait 6 more hours. Thanks, that is classy. I will need to buy food, internet and sit here for 6 hours. I have just come here to see my family after three years, and I have only a week here. So, your free ticket doesn't solve the issues, does it? Oh, the second one is even better. The very similar scenario above, but you are flying to Beograde - Tesla Airport (if I remember the name correctly) instead of having a domestic flight. Delays only 15 mins, but you had 45 mins between 2 flights. For domestic flights: Well, this is a short one. You are arriving at the airport 70 mins before the flight and arriving at the counter 57-58 mins before the flight. You will walk only 5 mins to reach the gate after the counter. But they are telling you "sir, you should've been here 60 mins before". So, you buy another ticket from another airline. General: Food was a disaster. Not only because of pandemic considerations but also managed poorly, and their attitude confirms their current position. As common sense, If it takes 25 mins to walk to the transfer gate and if there are both passport and security check, then you don't assign 1 hour between flights. Easy. Not worth your money.

✅ Trip Verified | I can’t post a review about my trip with Turkish Airlines, because I gave up before ever boarding a plane. My many contacts with their support system finally wore me down at the end. All four sectors of my flight has been cancelled one by one over the last few months, which I can accept due to the Covid situation. Problem is that every cancellation forced me into the arms of the call center. I have learned a few things from these interactions. Be prepared to press a lot of numbers on the phone before talking to a human. Very few of the agents seems able to make a decision without talking to a supervisor while you are waiting. If the answer you finally get from an agent seems strange/weird/stupid don’t give up. Call back, talk to another agent and ask the same question. In my experience there is a good chance you will get a different answer. There seem to be an arcane way of doing things in this company. At one point I had to pay a fee for a date change on one of my flights, but none of the agents were able to tell me how much the fee would be. I got guesses ranging all the way from 50 to 400 euros. “Someone for another department will call you, calculate the fee and arrange the payment”, I was told. So I waited for a day, two days and finally after five days, I called back asking about the fee. Again I was told “Somebody from another department will call you, calculate the fee and arrange payment”, I was told again. “When do you thing it will happen”, I asked. “Maybe one more week. I don’t know. But if you not hear anything, you should call back”, said the agent. So after another week I gave up. And since I couldn’t cancel the ticket online, I had my last encounter with the call center. Here is a play by play: Me: Hello I want to cancel my ticket. Agent 1: I can’t do that for you. I will transfer you. Me: Hello I want to cancel my ticket. Agent 2: I can’t do that. You have to go to one of our offices. Me: The one nearest to my home (90 min away) have been closed due to Covid. The one in Copenhagen (4 hours away) is listed as “temporarily closed” on your homepage. Agent 2 (after a long pause): You can send them an email. Me: I did that 3 days ago. I haven’t received a reply. Agent 2: You can send them another one. Me: Listen, I just want to cancel the ticket. Agent 2.: Okay I will cancel it for you. In the end I spend around 350 euros on my experience with Turkish Airlines and never flew a mile. A fair price for lesson learned; Don’t try this again.

✅ Trip Verified | They are so poor, so unfair with clients! Don’t do again! The flight was canceled and they send us to a hotel with lower that 1 star, smell bad, no hot water etc. Now they not answering at the phone, we don’t know nothing!

✅ Trip Verified | Had a very bad Experience Travelling through Turkish. I reached Istanbul Airport through Turkish Airport. After waiting for more than 8 hours in transit, during Boarding they let me know about rule changes in my destination country , which requires pre visa no more on arrival visa. Then Second guy came and asked me for a Invitation letter, which should work. I showed him Invitation as well. And Next guy came and asked for third document which I showed as well. But again they said they cannot board me. When I asked why they did not stop at ORD, when giving me boarding pass up to the destination country, they did not answer anything and asked me to go to Customer service at the airport. And They were the worst customer service representatives I have ever met in my life. Never ever expect any assistance or directions from those people out there. They have no idea what Customer Service is. Later I got to know that they had my Luggage there at the airport. I wanted to exit the airport as soon as I can. So I got the first flight back to Chicago (again Turkish airlines). I requested them if they can transfer my luggage to my flight. No luck. I had to get out got the visa, collected the luggage (took long time), and rechecked in. Worst travel experience ever. I had a future return ticket. I am talking to cancel those. I will never ever recommend anyone this airline.

✅ Trip Verified | Let me start by saying that the flight wasn’t practicing social distancing at all. The seats were full with everyone sitting next to each other, people not wearing face masks and the worst thing was that a lady with a child started changing the diaper while people are eating, the smell just made me throw up. Not one of the flight attendant cared what the passenger was doing or asked to take it to the washroom, very unprofessional employees. We are in a pandemic and they fill up the flight with people from every county! Never flying with them again, disgusting flight, they don’t even have lactose fiber or gluten free food for passengers who need that option.

Not Verified | I purchased a one-way ticket from the Turkish Airlines website for my mother in law after the pandemic lockdown (Jul/2020). The next day Turkish Airlines canceled the flight and told me there were no flights from Atlanta (how is that possible when I purchased a ticket from their own website just a day before?) and that a refund will take about 8 months. Turkish Airlines customer support is trained to look incompetent and either pretend or they do speak poor English. They were useless every time I called them. So I contacted the Credit Card company and told them about the fraudulent business practice and they initiated an investigation. To make the story short Turkish Airlines fought back with all sorts of lies and delayed the refund until the Credit company passed some internal deadlines for processing. So, about 5 months after the initial purchase, the credit company provided me with a full refund but at their expense and they confirmed that the Turkish Airline got away with it. Use them as a last resort and be prepared to be cheated, you may not be as lucky as me getting the money back!

✅ Trip Verified | Me along with my family flew from Lahore on 6th Dec, our flight was scheduled at 8.45am but got delayed and took off at 12pm. We arrived in Istanbul at around 5pm, meanwhile we missed our connecting flight to Berlin which was scheduled at 4.30pm. We were not given a hotel, only 1 time meal voucher was given. We were booked on to the next berlin flight which was scheduled at 8.55am the next day. We’ve paid 172€ for airside hotel in Istanbul for a night stay. Pathetic service from Turkish Airlines.

✅ Trip Verified | I actually regret booking Turkish Airlines from Lagos to Dubai as my flight as been cancelled for 5 times since booking in August and refund has been a nightmare in my life. Life shouldn't be this difficult for anyone. Called several agents in Lagos and Istanbul. But all efforts have been futile. They keep pushing me to each other. Terrible refund service to be honest. Never again

✅ Trip Verified | When my wife and I booked our flight, we realized that her US passport expires 5 months after our arrival to Egypt (which usually requires 6 months validity). Our travel agent called Turkish Airlines and confirmed multiple times that, given the current circumstances and delays in passport renewals, we would have no issue boarding our flight from IAH. The day of our flight, the check-in counter made it impossible for us to board. The first agent refused to check us in and referred us to a supervisor, who also refused and kept repeating that the passport was not valid for check-in. They told us "you will not be able to board the flight" and even tried to refer us to a sales agent to reschedule our flight. We asked to speak to the station manager and were referred to staff who gave us the worst treatment I have ever seen from an airline employee. I asked her to contact Turkish Airlines at Cairo Airport and confirm that the passport issue would not be a concern (as we were told), she refused. My travel agent directly contacted airline staff in Egypt and had them call me on my cellphone. They asked to speak with the staff, who refused to take my phone and walked out on me twice while I was speaking to her. The staff kept demanding that Cairo staff email them a written authorization to board. Meanwhile, Cairo staff was telling us that the inquiry would have to come from the point of departure, and that they were ready to authorize it as soon as IAH staff reaches out to them. I repeated this several times; they refused to help and told me "I'm not going to let anyone tell me how to do my job." At this point check-in was about to close in 15 minutes, and no one was willing or even trying to help us resolve our issue by simply doing their job and reaching out to their colleagues in Cairo. Finally, Cairo staff sent two authorization emails to the IAH desk, at which point they checked us in (but delayed us even further due to more miscommunication between airline staff). The staff never came back to apologize or check us in herself, she had her staff help us instead and did not speak to us again throughout the process. Staff in Egypt were all very helpful at the end, but it was already too late. This is not my first issue with Turkish Airlines, and I will not be flying with Turkish again.