Turkish Airlines

Not Verified | Turkish Airlines ripped me off with charges and fees. They are not transparent and profiteer at the expense of their customers. Trying to deal with their complaints department is entirely unsatisfactory. Choose another airline

✅ Trip Verified | We bought connecting flights tickets through Turkish Airlines website. In Istanbul the flight was delayed more than 4 hours, we lost our next flight and transfer. Drinks, Food, Compensation? No, not in Turkey. Turkish Airlines customer service said that as we had not bought connecting flights they can't do nothing with this case.

Not Verified | Fabulous airline. Polite staff, food catering amazing, wide comfortable seats with enough leg space. Airport clean with many perks. Staff and airport authorities respectful and caring.

✅ Trip Verified | The airline cancelled a leg of my flight and changed another segment. When I used the link to change the flight that was cancelled (which they indicated was free) the airline charged me for a new ticket and denied a refund. When I went to cancel because of the second change the system confirmed a $5355 return, but they only refunded $2800. it has been over a week of calling and following up and they keep telling me that I have to create a new feedback with no response to date. Their customer service has been utmost unhelpful and rude.

Not Verified | The worst travel experience ever - supposed to take 17 hours and took 47 with a side trip via Dubai. The Ground Staff seemed to be trained in a Penal Colony and the trip started with a 233 minute sit on the Tarmac at BHX with no communication from the Flight Deck. Never again

✅ Trip Verified | An airline that no longer offers the services we were used to. At departure, due to the delays that are already common with them, I hardly got the connection. But the luggage did not reach the destination. We had to make a 700 km round trip the next day to retrieve them. On the return they were late and 4 of the 6 bags arrived destroyed and at the complaints office I found out that this is something common with this company. The compensation process for the 4 bags is not completed after a month, the company trying all kinds of situations in order not to compensate. I am asking for invoices from luggage, invoice or paper from a luggage repair company that cannot be repaired. I do not recommend this company.

Not Verified | Travelled on 10th September Toronto to Istanbul and then Istanbul to Tirana. I travelled with my daughter and my husband, at Toronto airport we were told that there was going to be a delay from Toronto to Istanbul we were told in Istanbul we would get a flight to Tirana. Assuming that I would be like that, the flight got delayed for over 3 hours and we were in Toronto airport for over 3 hours with our 3 year old daughter. When we arrived in Istanbul there was no flight that night to Tirana we had to stay that night in Istanbul and travel the next day. We were told that hotel and food was going to be paid for us but no such thing was provided. Each staff would say something different and no one would help us. We went to the hotel by ourselves and paid for it ourself the stress that they caused us was unforgivable. We complained and nothing has happened. This was the worst flight I've ever experienced in my entire life. I will never recommend this airline to anyone. And I will never travel with them again.

✅ Trip Verified | Great airline, the service is good, the airport staff are very helpful. I’ve been traveling for the past 3 years with Turkish airline and they never disappoint me. Thank you Turkish airline for the great experience.

✅ Trip Verified | After we checked in and dropped the luggage, after the passport control, we went to the gate where we waited around 90 minutes until a message appeared on the monitors. Canceled flight. Confusion, long faces. After 15 minutes, a young lady shows up and says to go back to take our luggage, to cancel the exit visa and to meet in front of the check in desk. After 4 hours, we were taken to a hotel to rest. Next day we asked the receptionist when we will leave. He didn't know. We tried to contact the TA offices. Nobody answered. We emailed the offices in Buenos Aires and Turkey. No reply. We were left without any news for 3 days until we received an email saying that we should be ready in 3 hours to take the shuttle bus to the airport. Other people were looking at us asking if we know when they could go because they didn't have any indication from the airline company. We were ready at the right time. No shuttle bus. After numerous calls from us and hotel reception a shuttle bus arrived after 90 minutes the scheduled time of arrival. It was a nightmare! We couldn't go out the hotel because we waited a sign from the airline company and the data download cost is prohibitive, so we stayed mainly in the hotel lobby where we had wi-fi. Avoid at any cost this company. The stress was huge.

✅ Trip Verified | Turkish Airline crews are skilled. The meals are tasting and the luggage is on time. But there is a very interesting detail on my flights to and from Venezuela, that the necessary water is not easily delivered to the guest. When I had been ordering wine and water, I only got wine, when juice with water: the same procedure. Wondering about the Turkish guests in the flight, all with separate cans of beer or juice, outside the normal serving, I discovered that they had been getting that in the rear of the plane. As well water could be obtained easily there. But no official announcement has been given us.