Turkish Airlines

✅ Trip Verified | On 4/11/2022 I arrived at LAX @10:45AM for flight #180 LAX to Istanbul scheduled for a 1:45PM departure. Our original 1:15PM boarding time passed w/o any communication from the gate attendants. We were given numerous boarding times until we were told hours later that the flight was canceled due to a mechanical issue. We returned to the ticket counters to rebook. There was not enough staff; same people who originally/secondly checked us in, were at the gate and also checking in the next flight. The chaos/disorganization among the way the whole ordeal was handled was SO unprofessional . Passengers were instructed several times to move to different lines causing people to lose their places in line; causing more frustration. Since the flight did not show up online or on the app as canceled but rather delayed, we were not able to rebook on our own, even though we had been told it was canceled. The next step we were told to follow was to leave our places in line and go to the baggage claim and bring our luggage back to the check-in counter. The explanation for this was that when we get rebooked, the staff would be able to quickly tag our luggage. Once again, the lines were jumbled and people were angry. The passengers that were in the front of the line lost their places, and many were now in the back. Two areas were made for passengers wanting to cancel their flight and ones who wanted to rebook. We stood for hours. People who ordered business class felt entitled to cut the line and did so with impunity. We returned the following morning at 7am and no attendants showed up for an hour. Next flight was to depart at 1:45 PM. Crew finally showed up at 2:25 PM. At 2:45 PM a bus to took us to the aircraft, and at long last, at 3:34 PM the plane started moving. At 3:43 PM the crew informed the passengers that we were returning to the gate due to Mechanical Issues. By 5:10 PM, back in the terminal, two staff members were at least being polite and helpful, they were the manager, nd another individual named. They succeeded in getting me on a flight that evening that left at 7:27 PM. It was the worst travel experience I have ever had and that was before the nightmare regarding the return trip took place.

✅ Trip Verified | Hardly a smile, child meal was an adult meal. Got to Antalya and my baggage missing, 2 days now tell me Manchester not sent it before being told if we receive it tonight, not sure when we can bring it to hotel only have one driver. I am stuck in Antalya with nothing, no toiletry nothing, still no baggage.

✅ Trip Verified | Had booked a return flight to Turkey for holidays via Turkish Airlines. It was a ~11hrs journey, hence decided to pay extra to get extra legroom seats for both flights. The selection was made based on the online layout provided by the airline during booking. Based on the given layout (attached), I selected seat 24D. It looked like one with extra legroom because there was a gap for emergency exits between Rows 23 and 24. However, the actual layout differed. Seats 23D, E, F were right in front of 24D, E, F, and there was no extra legroom. Tried to highlight the issue to the flight attendant but was told that I am seated in the seat I had reserved. Communication in English was difficult, so I gave up. Tried to highlight the issue via online feedback to request a refund of the SIN-IST flight and change my return flight to a proper extra legroom seat but was unsuccessful. In two subsequent online feedbacks, tried to get their acknowledgment that their online layout was misleading and issue a seat selection refund for SIN-IST, but they refused to answer the formal and just reply to the latter with the similar answers that they provided me with the seat I reserved, so a refund was not possible. The same happened on my return flight. It was just impossible to get my message across to the ground staff and the flight attendants. The customer service was so uncaring and repeatedly refused to acknowledge the fact that they provided misleading info. Communication in English was difficult with the flight and ground staff. Subpar service airline.

✅ Trip Verified | Flew Turkish Airlines to Mauritius and return to Birmingham. Excellent service throughout the four flights. Cabin crew attentive and food was excellent as ever. You will not go hungry on Turkish airlines!

✅ Trip Verified | I had booked two seats on the front of the plane in economy. However, two rude customers refused to move from those seats. Even though they had been paid for and despite Turkish Airlines cabin crew failures to remove those passengers seating in our seats. Instead we had to sit at the back of the plane, whilst our seats stolen and occupied by others. Breakfast on Turkish Airlines is by far the worst.

✅ Trip Verified | I was unable to check-in online because my ticket was issued by its partner airline. This was a bit disappointing. Luckily the check-in queue was manageable. Cabin crew were not very patient and attentive to passengers' questions and requests. The economy breakfast was exactly the same as my two flights a week ago.

✅ Trip Verified | Turkish Airlines only opened 4 counters (2 business 2 economy at start, later opened 1 extra for economy). This was unbelievable for a fully booked flight with around 350 passengers. Turkish Airlines did not enable anything that could expedite the process like mobile boarding pass or check-in kiosks for flights from SIN. The check-in took around 1 hour for me and the queue was much longer for passengers came afterwards. Cabin crew were generally indifferent and inattentive to passengers' requests, except one or two that still tried to answer each passenger in a professional manner. Entertainment with a good selection and wide variety of movies, but in a 10+ yr old Boeing 777 the touch screen is not very precisely responsive to my press. Meal menus were repetitive for my connecting flights, which means you expect to have the exactly same meal twice within a few hours. For a long haul flight the mid-flight snack was just one single type of biscuit and it was put at the rear galley only. Drinks were not displayed openly and I had to actively request from cabin crew.

✅ Trip Verified | It appears that the accountants have been in - quality seems to be slipping. Gone are the small things such as honey and Turkish clotted cream to be replaced by a blob of jam and knob of butter. The cooked turkey platter as starters has been replaced by sliced tomatoes. The food served in business class is of the same quality as that served in economy by the gulf carriers. The transit hotel was 48 km from the airport and I had to get up at 3am (pickup 4am) for a flight that departed at 7:40am. I was sat in the grim airport lounge three hours before my flight and the only hot food was toast - the alternative to the toast was pre-packaged carbs that were utterly tasteless. The IFE is extremely limited and I didn't even bother unpackaging the headphones.

✅ Trip Verified | We take multiple long-haul trips every year with Turkish Airlines flying in Business Class. Reliable, good service, flights generally on-time, catering consistently good if not exquisite (our preference over Qatar Airways and ANA for food - Flying Chefs and menus definitely Turkish's calling card), flight attendants generally warm and solicitous and downright playful especially if you lead with a smile. Highly recommended.

✅ Trip Verified | I booked a flight with Turkish Airlines and accidentally put my married name on the ticket instead of my maiden name which is on her passport. Well immediately after booking this flight I called up and alerted the staff of the error assuming it would be a quick five second fix in their computer to change the name. However they proceeded to tell me that I would have to go onto their website and send an email to customer service. The whole procedure sounded long and arduous and after several phone calls and emails later we finally got the answer that they wanted me to pay hundreds of dollars to make this change! Agents are uncaring and rude. Do yourself a favor and pick an airline that cares about its customers.