Turkish Airlines

✅ Trip Verified | Kinshasa to Brussels via Istanbul. I used to be a fan of Turkish Airlines, flew them several time and rarely had an issue - but that was about 2 years ago! Now, it seems that the company has gone down. I just had the worst flying experience I have ever had (and I travel over 100k miles a year). Flight Aug 31st Kinshasa-Istanbul was delayed 12h, were forced to sleep at the airport because the company kept lying about the time the aircraft was supposed to land instead of getting us into a hotel. When entering the aircraft, they had booked 2, sometimes 3 people on the same seat, which created chaos among a group of already on-edge passengers. During the flight (an almost 8hr flight), all we had to eat was a mini sandwich, no meal. Obviously missed the connection in Istanbul, was re-booked on another flight in a middle seat just to realized at arrival that our luggage were lost in transition. There are 3 flights a day from Istanbul to Brussels, yet it took them 2 days to send our luggage. And cherry on the cake, I've been stuck at home all day waiting for them to deliver my suitcases (were supposed to do it from 1pm to 6pm, then from 6pm to 8pm - it's 8:43pm and still nothing). I had to call them for the third time today just to hear that the guy has not even left the storage facility yet. Never have I seen such disorganization, lack of communication and disdain for customers. And with all that, they don't even bother to send an apology email, or offer compensation - nothing! Dont fly them!! They used to be good, but clearly not anymore.

✅ Trip Verified | Riyadh to Kiev via Istanbul. My worst experience with the worst airline. Kiev to Istanbul a delayed flight 3 hours. I lost connection flight and the help desk at Istanbul airport disrespect and poor management and care of passengers . They didn’t provide hotel for delayed flight of one day. Please do not look to low prices they provide I am sure you will regret with such airlines.

✅ Trip Verified | Bangkok to Istanbul. Check in and Boarding at BKK was smooth. A330-300 was modern clean and with smooth lighting. The 2-4-2 layout is friendly and nobody has more than 1 seat to the aisle. The seat was comfortable with nice leg room and recline. Cabin crews were polite and friendly and served immediately after the seat belt sign was turn off. First service aperitif with peanut, drinks and meal menu to passengers follow by the tasty late lunch (2 choices) were delicious and the portions were satisfactory with full choice of drinks. After the main service crews provided bottle of water. IFE works very well with more than 250 films in almost every languages including Thai. During the flight crew came often with drinks or ice creams and before landing crews served dinner. All in all,TK offers a solid economy class product.

✅ Trip Verified | I bought a ticket online for a trip from Atlanta to Cairo Egypt. I received a confirmation email from the Turkish airline. Few days later I received another email saying that my flight has been changed. I looked at my reservation online I did not see any changes. I ignored it. What I did not know and they never mentioned it, is that when something like this happens. the Turkish airline will not allow you to check in online and you need to come to a Turkish airline counter at the airport to manually check in. I arrived one hour before my flight at the Turkish airline counter and no one was there. I tried all possible ways to resolve the issue with the Turkish airline but no help was offered. I had to buy another ticket on a different airline. I will not use Turkish airline anymore and my advice to anyone else try to avoid them at any cost.

✅ Trip Verified | Istanbul to Madrid. I quite like Turkish Airlines and have flown them extensively throughout the world, in both economy and in the no-longer-existent Comfort Class. This was my first trip, using miles, to fly in Business Class. The crew was attentive, well-groomed and projected a nice, professional image. The airplane has true Business Class, with 2x2 seating (versus 3x3 with mid seat vacant). However, I was extremely disappointed by the food offerings. No menu, a surprise, and the crew rolled a cart down the aisle showing unwrapped entrees. I selected the fish and sad to say it felt like I was eating a 5TL fish sandwich on the Eminonou dock. The entrée was very poor quality, tasteless, and cheap. It cost me a lot of miles and a lot of euros to take this flight; this is the first time Turkish has disappointed me and on the first time flying Business Class. I think Do & Co and Turkish should be ashamed of this offering.

✅ Trip Verified | London to Rwanda via Istanbul. Calling this business class is laughable - Premium Economy with a Biz Class price! Such uncomfortable seats and the most bizarre changeover of staff at Entebbe in the middle of the night - no idea that would happen and we had a host of cleaners on board with hoovers. No sleep possible. On the flight for two hours and no offer of a drink. Miserable unfriendly crew. I won’t travel Turkish again.

✅ Trip Verified | Caracas to Munich via Istambul. The plane, crew, service on board, ground staff and food were excellent in economy class. We were given blankets, pillows, a travel kit with mask, sandals, socks, camo, hot towels, also the leg room was very good. Because our connection was long we did a free Tour in Istanbul which was very cool. I would definitely travel again on Turkish Airlines.

✅ Trip Verified | The most horrible ground service! They will lose your luggage and never take care of finding it. When I arrived to Ankara airport my luggage did not appeared on the belt and I then consulted to lost luggage desk. The guy working there told me that he can see my luggage is in Istanbul and they will send it to my address tomorrow. he even told me that they have received an email for my luggage already. The next day nothing happened and I called them. Quite surprisingly I found out that they know nothing about the luggage they even don't know in which country is my luggage at the moment, meaning the THY assistant on the desk lied to me in a very professional way. I has been couple of days now and heard nothing. No one is contacted - besides I then saw the report that the initial guy wrote, the color of my luggage was written wrong and the flight number I took was completely wrong. I wish there would be better options then them so no one would feel they have no other choice.

Not Verified | My wife and I were travelling to Helsinki via Turkish Airlines from Mumbai. I reserved a double seat 100 days prior to the flight. Checked In with the same seat selection as soon as online check in started. However when we reached the airport the staff tells us that there are no double seats on the flight and gave us a seat near the emergency exit. To our surprise we found that there are double seats on the flight. And the so called extra leg space seats are infact the most uncomfortable seats you can have. This kind of blatant lies on part of the Turkish Airlines staff is completely unacceptable.

✅ Trip Verified | Manila to Istanbul. I was hoping the return flight would be better that the outbound, Istanbul to Manila. I am sad to say it wasn't, the seat is fine pretty run of the mill business class, does what it says on the tin and had a decent sleep. Where Turkish airlines fails is in its customer service onboard along with the business class menu. Firstly the service on board, there wasn't any real interaction from the crew with their customers, menus' were given out and I was hurried to complete the breakfast menu for later in the flight, welcome drinks were not served until 20 mins after boarding, and champagne had to be requested. The main meal was served, and although it looked pretty it was pretty bland, I chose the chicken, it was dry and tasteless, I have had economy meals in the past and this spread was very much that but served on china. Way below what I have experienced on other carriers. The breakfast meal was just as bad, mainly all choices are based on eggs. Customer service on board, i had the feeling that the crew looking after its business class passengers were lacking in training to work in this part of the cabin, this was apparent from the lack of interaction, the crew spent all the time they could behind the curtain in the galley talking, never walking the cabin to see how their guests are.