Turkish Airlines

Not Verified | Flew Paris to Istanbul via Doha with Turkish Airlines. They made me lose my will to live. Because of a delay on their part, missed my connecting flight to Doha, and they put me on the next one which was 20 hours later. Absolute garbage service at the airport. Had to run around in circles for help for hours. Not worth it at all.

Not Verified | Dublin to Cape Town via Istanbul. First time flying Turkish Airlines. Check in and boarding all very efficient. Hadn't even been on an aircraft with a 2-4-2 seating arrangement, but this is perfect for couples (was travelling with fiancée) as no need to disturb anyone else if needing out of our seats. Cabin crew were professional and efficient in meal and drinks services. Enjoyed the safety video, if a bit cheesy! Some downsides would be only adequate leg room for a 6'3" man like myself, expensive on board WIFI ($9.99 for a hour) and cabin crew turning a blind eye to foolhardy impatient passengers who insisted on getting up and opening the overhead lockers while the plane was still taxiing! Finally, I always believe it's good practice for a cabin crew member to do an announcement to welcome passengers to the destination, especially on a long haul flight, however this was not done on any of the four flights I took. No major complaints however and would fly with them again.

✅ Trip Verified | Istanbul to New York JFK. The seat is quite spacious and comfortable. However, many seats do not provide direct aisle access, which is now a norm for a top business class. Cabin staff are courteous and helpful. I had better meals on board of some other airlines, food here is quite delicious and presented beautifully.

✅ Trip Verified | Johannesburg to Istanbul. You receive complimentary travel kit followed by drinks, a meal and they have a snack bar of sorts if you do get peckish. Each one of the attendants was accommodating all sorts of requests. If you’re flying the A330 and you’re in Economy; choose one of the seats in the back of the plane due to its easy access to the lavatories and quicker service. Entertainment system is great and packed with movies & series’ which makes the journey bearable.

Not Verified | Turkish Airlines is an absolute disgrace. Customer services are useless, there is no such thing ad speaking to a manager or escalating your complaint. You’re simply asked to fill a “feedback” form and they will get back to you in 2-3 months. Whilst making a booking, picked Mr instead of Ms, when we rang the company we were told we needed to buy a new ticket. Apparently once you make a purchase you can not amend anything on this ticket. Is this a joke? The whole policy is set out in a way that exploits the customer. Every single change costs hundreds of £££. Even something as simple as changing title will now cost an additional £500 for a new ticket. How can you have a system so inefficient. How are you selling yourself as leading airline provider and you can’t even work with the customer to make such simple changes and you’re demanding a full ticket to be repaid. An absolute disgrace.

✅ Trip Verified | Istanbul to Izmir. I am not happy at all with the customer service received, I complaint and they didn´t give me any satisfying solution, several texts were sent and calls were made, neither give me correct information in the airport when I ask for my damage in the suitcase (a wheel out and a whole). At the end they decided that 20 USD refund was enough for all the irregularities and for not arising out of this damage against the airline, employees, director, subcontracters and agents, they should head drop in shame, they told me to sign a letter. I had to carry a three wheel suitcase and buy another one in my holidays, besides plenty of time wasted.

✅ Trip Verified | Cape Town to Gatwick via Istanbul. I have used Turkish Airlines many times on long haul routes and find the combination of modern / new planes, attentive but not overpowering service, excellent food and free wifi in business class to be a match for some airlines and better than a good number. This trip to Johannesburg and back from Cape Town was comfortable with good meals. Transiting Istanbul Ataturk is always interesting although it is bursting at the seams. The Turkish lounge is vast but starting to look worn. I assume there is no desire to spend money ahead of the move to the new airport. Turkish remains my airline of choice.

✅ Trip Verified | Prague to Washington via Istanbul. Due to weather issue, most of passengers’ luggage came a day after our flight landed. Everyone had to wait at least another one and a half-two hours or even more at the airport for this. That’s okay this thing can happen. However, I talked to agents of Turkish Airlines about my luggage and their attitudes were terrible. I felt like I was the one who did wrong. They said I should’ve carried on the plane with me if I had something that important. I get it. I’m not saying it’s not my fault at all. However, they should’ve not said that with that kind of attitude and treated me like I’m the one who made all this mess. I will not use this airline again. Very disappointed. Plus my seat was terrible. Don’t know why, I wasn’t able to push the seat back so had to fly 12 hours with the uncomfortable seat. I told one of the crew members about it but she didn’t care so I just left it like that because I didn’t want to make any trouble.

Not Verified | Lahore to Atlanta via Istanbul. The worst airline for the infants. They charge you extra for extra leg room seat for passengers with infant and also bassinet is almost never available. Had the worst experience. Will never fly again with Turkish.

✅ Trip Verified | Edinburgh to Thessaloniki via Istanbul. Having read previous reviews I was a little worried as we were transferring through Istanbul with a very short time between flights. However everything was perfect with efficient boarding procedures and plenty of time to find the boarding gates in Istanbul. Staff were very polite and friendly and food was fine. All in all I was pleasantly surprised and I would travel with them again.