Turkish Airlines

✅ Trip Verified | I bought and paid tickets 3 months before departure. I had pre-selected certain seats convenient to us. I am a self-moving disabled person. I have no leg, I move on a prosthesis. The choice of a comfortable place is important for my sick leg. When I flying from Hurghada – at the reception manager not given our pre-selected seats. He give to me uncomfortable seats in the tail of the aircraft, although I chose a seats for 4 months before departure. Turkish Airlines does not have Internet check-in when passengers departing from Hurghada. At the check-in Desk, the Manager issues boarding passes at random, not paying attention to the pre-selected seats in our tickets. 2. Indifference flight attendants In the plane, I ask for 2 flight attendants and explained the essence of the problem, said about my disability, showed my ticket. The flight attendants answered me: “The plane is full. I can't help you, sorry” The flight attendants were absolutely indifferent to my problems, they did not want to help me. 3. Stuff indifference at Ataturk Airport. Upon arrival in Istanbul, I had a connection time at the airport: 3: 20 - with our next flight to Vnukovo, Moscow. I was very tired, I had a pain in my leg, and I turned to the Info desk to ask the managers to let me rest for a short time in the lounges of Turkish Airlines. I said that I was disabled, I asked for help. In response, I received complete indifference, unwillingness to help me. The manager refused me any help, despite my repeated requests for help. I have not seen anywhere such a bad attitude, indifference to the disabled person in my air travels! 3. Problem with pre-ordered special meals When I buying tickets, my wife and I ordered Bland meal (BLML) and Diabetic meal (DBML) We always order in flights these types of food for our medical reasons. In all the airlines that we flew this food is much better than the standard meal. But in the case of Turkish Airlines, our special meal was simply inedible. This special meal given to us looked much worse than the standard nutrition. We just could not eat anything and flew hungry all our flights – in two ways! I remember that in my meal there was a lot of fiber, which I cannot eat. This is incompatible with the concept of the Bland meal (BLML) diet.

✅ Trip Verified | Amsterdam to Bangkok via Istanbul. Flight boarded four hours late with no communication during this delay. Boarding was a complete shambles with everybody scrambling to get on. Once boarded the business class crew looked completely uninterested which continued throughout the flight. The level of communication skills in English from the cabin crew and cockpit falls well below standard. The crew came across as though they were doing you a favour when I asked for a drink. A very poor overall experience.

Not Verified | New York to Tel Aviv via Istanbul. Never again. While staff was excellent, plane was hot and extremely uncomfortable. Painfully uncomfortable. Several passengers requested for cabin air to be cooled. No avail. Plane was dirty. Get ready for your back and knees to hurt.

✅ Trip Verified | Manila to Istanbul. If you ever flew with Emirates or Qatar Airways, you will miss their service if you fly Turkish Airlines. I only saw the crew, when they served meal after departure, before Arrival and running around from the front to the back and vice versa. Never offered Drinks or Snacks. Water for an almost 13 hour flight is essential, but was never offered.

✅ Trip Verified | Dhaka to Copenhagen via Istanbul. This trip was full of disappointments. Already the airport lounge, Dhaka, demanded money for a glass of wine, unheard. I am a frequent flyer, I have never experienced business class lounge charging a business class passenger, for a glass of wine. Next, on board, no welcome drinks. I asked for a newspaper and a drink, the choice was a glass of water or a lemonade. After take-off, no beverage and snacks, just the meal, which was disgusting. My choice was beef, which was cold, dry, served with some bean and carrots, also cold. I asked for a glass of red wine, but waiting and waiting, I tried to draw the attention of a crew, who was talking with another passenger in the front row. Then I had to get up went where he was enjoying a conversation with the passenger. I made my request- I got served a glass of wine-. I expressed my gratitude- and the crew explained the delay- he had to take care of a CIP. The meal was eatabel, so asked for a cup of coffee and a glass of cognac. Surprise- the crew said there was no cognac. I showed the menu, which showed cognac was available. Well, had almost 6hours layover at Istanbul airport lounge, which was OK. About 90 minutes prior to board, we were asked to go the the gate. After completion of checking tickets and passports, we were waiting to board- almost 45 minutes had to wait and then bus to the plain. The flight was on way to Copenhagen. There were a grpoup of Danish passengers,. A elderly gentleman asked for lass of cognac, the crew was about to serve a generous glass of cognac. Another female crew rushed and snatched the glass, poured half of the content to another glass and then served the guest. We had a laugh- that was entertaining.- but not convincing for making Turkish Airline the choice any more.

✅ Trip Verified | Hanoi to Milano via Istanbul. As we 4 arrived this morning from Hanoi at 6 am (TK168) we learned that our connecting flight to Milan TK1873 had been cancelled. No assistance was given to passengers, everybody had to wander around the immense airport, address the numerous TK people behind desks each of whom seemed to take care of anything but customer service and only care to dispatch people somewhere else. Finally we got to the right desk and were given the TK flight leaving at 16.15, 10 hours waiting time. We were assured this was the first possibility open. To our surprise we discovered that there is a previous flight leaving at 12.45 with seats available. Hundreds of people crowded at the desk with only 2 employees working so we gave up trying to anticipate our flight, and no contact was possible on the phone.

✅ Trip Verified | Manila to Vienna via Istanbul. Seats are comfortable. In-flight media selection is great and updated. Food is good. Paid in-flight Wifi (MNL-IST) is excellent for long-haul flights. No Wifi for IST-VIE. Cabin crew not friendly but not bad either. Boarding can be quite delayed. Gate announcements are delayed (sometimes changed at the last minute) - be careful! You might miss your flight especially if you have a hard time finding gates.

Not Verified | Boarding totally chaotic and far too long. Nice meal, creepy safety video which distracted the people more than giving them advice. Crew notifications (strong turkish accent, sound quality) hardly understandable, even for native speakers. Economy legroom and seat width did not at all suit the flight duration on the first flight from Phuket to Istanbul (11 hours), more equal to short-distance low costers. (disclaimer: I had a seat at an emergency exit, luckily). WiFi did not work for me and others at all, for some more expensive devices it did, but very slowly (asked my neighbours and staff for help, but no way to get it working). Very expensive seat pre-selection (160+30€ for a 400€ flight), so I did not take it and was lucky at the airport check-in.

✅ Trip Verified | Istanbul to Amsterdam. Although a bit worn and older than A330-300, the economy cabin of A330-200 is more comfortable than 333's. This flight had a good seat pitch for a short haul flight. Ground service was smooth and cabin crew was one of the best I have seen at Turkish. Since the second choice of meal was out, we were offered more complimentary drinks. The only setback in this flight was the old, an outdated-interfaced IFE with a limited selection. After a few years of slight disappointments, I am happy to include Turkish Airlines into my highly preferred airlines once again.

✅ Trip Verified | Ankara to Istanbul. Although there was no IFE in this version of 737-800, it is a flight that takes less than an hour. Seat pitch and comfort was probably best I have seen in a 737-800. A delicious short-haul panini and drinks deserve the points.