Tigerair Australia

✅ Trip Verified | Brisbane to Canberra. This is the first time I flew with Tigerair Australia. I was positively surprised by the service starting from the check-in (including the service of the personal at Brisbane airport baggage counter) and flight attendances of the (short) flight. There was a delay departing (about 45 min) but all the staff were (genuinely) friendly. Although Tigerair is a budget airline the overall experience I had was very positive. I couldn't expect anything more for the price I paid for the ticket. I will definitely fly with Tigerair again.

✅ Trip Verified | Perth to Melbourne. At 62 years of age my experience with Tigerair was the worst airline experience ever. The flight was cancelled on the same day I was flying. I had paid for my accommodation and a training course at my destination but apparently that was just bad luck... sorry for the inconvenience in spite of explains it had taken me a while to save the necessary money. I was told there were no more available flights to book me on for a couple of days in spite of advertised flights online with available seats. Oh and in spite of advising I did not have the money to book another airline, they further advised it would take 10 days to get my money back. I believe their partners as in this case was Gotogate overbook and then cancel those who paid the least, as I didn't take any of the many promoted add ons. I highly recommend paying extra with a decent and reputable airline over a cheaper airline that pushes add ons and then dumps you from the flight. I will not get back my paid accommodation or course money.

✅ Trip Verified | Cairns to Sydney. Will never ever consider booking with Tigerair again. Flight cancelled on the morning of departure. Was warned how bad they were so took out insurance but that doesn't help when you need to be somewhere. Lift your game Tiger/Virgin. No help to get new flights. You have been warned.

✅ Trip Verified | Adelaide to Melbourne. Worst airline in the world. I booked return flight with them from Adelaide to Melbourne. On 17/01/19 my flight from Adelaide to Melbourne was delayed by an hour which made me angry but it was still manageable. I supposed to fly back on Sunday (20/01/19) but Saturday (19/01/19) about 5pm I got msg from them that my flight has been canceled. I called them to get some other flight but they said there is no flight available before Monday. It was very important for me to come back on Sunday so at the last moment, I had to buy another ticket from the Virgin with double the price. I was very pissed off with their service. It is the shortest airline I have ever flown with. I’ll never fly with them again.

✅ Trip Verified | Melbourne to Perth. I am totally aghast at having our flight to Perth cancelled and being told there are no more seats available for a another 4 days. We were planning our short holiday to Perth and had prepaid accomodation and car hire as well as entertainment for Australia Day. The operator didn’t care and was uninterested in helping us with an alternative. It may well have been cancelled due to the strike they were planning the following day. I will never flyTiger again. It may be marginally cheaper but you get treated like dirt. How can a service company think this is acceptable.

✅ Trip Verified | Melbourne to Perth. Flight cancelled few hours before departure. After everything was planned, I was informed that my flight was cancelled due to operational requirements 6 hours before departure. Never going to buy from them again.

Not Verified | Brisbane to Sydney. First time booking with this airline and will be the last. Flight cancelled night before due to mechanical failure but after I booked the ticket originally I was receiving emails saying pilots may go on strike, surprise surprise thats what I believe happened not mechanical issues. Couldn't contact airline as they closed at 5pm. I Booked a early flight to get to Sydney as I had to drive straight back to Brisbane that day (work related), they put me on another airline 5 hours later and I drove 11 hours straight to get home at 3am in morning and drop the car off as I promised I would. I will be doing this on a regular basis but there is no way in the world I will book this airline again, the amount of negativity I have had since from people about this airline backs up my reasons. Even on the Virgin flight they put me on my fellow passengers told me never to fly Tiger and to pay extra for another airline.

✅ Trip Verified | Melbourne to Adelaide. Fly interstate one way only a 2 hour delay. Then return flight next day (Sunday) is cancelled. No option to move to another flight same day. Terrible. If they cancelled a whole flight surely they bring in a replacement plane to substitute the flight. Instead next available flight Monday 3pm. Stuff that you have to work or something like that during the week. No guarantee of hotel costs being refunded upon application. So spend with no guarantee. Also if you choose to take a flight with someone else. You have to not only pay for that but wait up to 2 weeks for your refund. Terrible, terrible, terrible.

✅ Trip Verified | I was stung for being over the 7kg carry-on baggage allowance. While waiting to board the Brisbane to Melbourne flight I was called me out of the line and asked to place my 2 bags on the scales. One of the bags was a laptop and I thought laptops are excluded from the carry on baggage allowance as I've traveled with other airlines, including other budget carriers and they made an exemption for laptops. I was then asked to pay on on-the-spot fee of $48. Also, the ground staff person was very rude and arrogant and showed zero sympathy for my situation. His only concern was in how I was going to pay. I'm not impressed. I won't be traveling with TigerAir again.

✅ Trip Verified | Sydney to Adelaide. Never flying with Tigerair again. By far the worst company I’ve ever flown with. Found out our flight was delayed 2 and a half hours only 1 hour before our flight took off. Everyone on that flight would have been at the airport by then. Also got delayed by 3 hours on the way to Sydney. I would advise people to never ever fly with Tigerair.