Tigerair Australia

✅ Trip Verified | Advised our flight was cancelled on the day of departure. No alternative offered with another carrier or another route As we had ongoing travel arrangements, we were forced to spend upwards of $3000 on last minute tickets with another carrier. Tigerair admitted no liability and no compensation. We had comprehensive travel insurance however were unable to claim as Tigerair cited "Operational requirements" as their reason for cancellation and refused to elaborate further, which was not accepted by the insurance company. After sending them several emails asking them for the exact reason for cancellation and also to comment on why we were not offered seats on another flight, we eventually received a curt email stating that they were unable to comment and we were effectively dismissed. It is clear after reading review after review of customers that have had their plans severely disrupted by this carrier that they do not have any focus on their customer and will withdraw their services to suit themselves.

✅ Trip Verified | Melbourne to Perth. We had a flight from Melbourne to Perth on the 17th of February. My wife, my two years old son and arrived to the airport in the evening, checked in our luggage and right away at the moment of heading to the security check, we heard that the flight was cancelled. Simple as that. This cancellation cost us almost AUD1000. Our hotel, car rental, transfers to airport were all gone or cancelled with heavy fines besides the next available flight we could afford was double the price we had booked with Tigerair let aside the expenses of additional nights we had to spend in Melbourne. Of course we are not the only ones and I am sure there were more poeple affected with the same issue, but my most sympathy goes to all those people like us who come from the other side of the world. Our plan to spend a week in Perth was ruined and reduced to 3 days. All these problems happened due to a simple cancellation and all we get is a refund and apology. I have contacted my insurance and they won't help since they consider the airline to be liable and tigerair won't help us as they consider cancellation to have been beyond they control which is nonsense.it's all about money. It's always okay for simple passengers to lose hard-earned money and Tigerair won't care.(everyone on the sae flight will agree with my post as I talked to bunch of them at the Airport). Since I am not getting my money back, I warn everyone with using Tigerair. The chances your flight would get cancelled with this is more than any other airline in Australia.

Not Verified | Sydney to Melbourne. Tigerair cancelled multiple early morning flights with short notice on a Monday morning . There was one staff on the floor who continued to avoid everyone perhaps because he had no idea himself. There was a long line of passengers waiting and it took Tigerair management very long to figure that they need to open extra counters so people could get their flights sorted. Flights do get cancelled however passengers should be afforded the courtesy of quick information without unnecessary delays. We stood in the line for an hour before we could sort out our refund.

✅ Trip Verified | Sydney to Cairns. This is the worst airline I have ever flown. Horrible staff. Ridiculous fees for overages and flight was delayed. The seats are extremely uncomfortable. Boarding was an absolute nightmare, they just yelled at us. They wanted to charge me $274 just to check my suitcase in.

✅ Trip Verified | Melbourne to Sydney. Shocking experience! Our 8.40 a.m. flight was cancelled just 2 hours in advance and we were given a new flight the next day. We could not accept this as we needed to be in Sydney that specific day. Reading other reviews this is no exception. (Should have read those before booking.) Customer support (who seem to be all non-native English speakers and very hard to understand) not helpful at all. Avoid choosing Tigerair at any cost! Other domestic airlines are similarly priced and more reliable.

Not Verified | My 8am flight from Melbourne to Sydney was cancelled due to ‘operational issues’ putting me on the next flight with a different airline at 12pm as the earliest option 4 hours later.. On my return home my 7am flight from Sydney to Melbourne was delayed 1.5 hours only notified when arrived at the airport with no option to transfer to a flight around the same time. Don’t fly this airline if you have plans as you are guaranteed to be cancelled or delayed. Very poor customer service dismissing all queries and not providing any options or refunds.

✅ Trip Verified | Sydney to Brisbane. Canceled my flight when I was on route to the airport. Wouldn't even consider cover the cost of my expenses I incurred because of their failure. At the end of the day my trip was canceled and I wAs out over $200.

✅ Trip Verified | Melbourne to Sydney. Tigerair are only interested in making money from customers, and have no interest in customer service. They cancel flights, not attend their service desk, and then charge customer fro not checkin in for flights they canceled. I was checked in on the 7:50am flight from Melbourne to Sydney. On my way to the airport I discovered the flight cancellation message from tigerair and was moved to the 9:35 flight, so I rang and discussed my options with tigerair service. I confirmed that I wanted to be on the 9:35 flight. The lady on the phone confirmed me being on the flight and said nothing to me about having to re check-in. I was at the airport before 7am, and around 7:30 I went to the tigerair desk near the gates to confirm my allocated seat, however, no staff were there at all. I went to the generic airline service desk at terminal 4 and only Jetstar staff were there. A few minutes before 9am, tigerair staff finally showed up. When I asked to confirm my seat they said they can’t allow me on the flight as I haven’t checked in. When I asked them to check me in, they said it is not possible, as this needs to be 45 minutes before the flight, and that other airlines have 30 min guidelines theirs is 45 minutes! I explained that I have been waiting for more than half hour for staff here and no one was there, I was told not the only way to get a flight on the day was that I get back outside to the terminal to the tigerair check in area and pay $85 to get on the 11:05 flight. The flight at 11 was also delayed and I arrived 5 hours later. That very same week, my return flight was also canceled with tiger, and had to find another flight and ended up paying nearly $400 one-way ticket. Tigerair policy is simply focused on taking advantage of customers. What is extraordinary is the response from staff, having explained to the manager and trying and reason with her and get her to think from the customer perspective, having done everything I was meant to do checking in 23 hours before the flight and that the changes were not mine in the first place. Also being in the airport since 7 there is no reason for me not to intentionally check-in, also verifying that they can see the phone call I made this morning on record, agreeing to be on the 9:35 flight. The manager showed indifference to my experience as a customer, and even worse, having lodged a complaint to the complaints department they offered a single response backing their earlier response and stopped responding to my email and complaint, not even offering an apology. I honestly have never had a worse experience. Never again!

✅ Trip Verified | Melbourne to Sydney. A family trip to Sydney on the weekend took a turn for the worse when our flight to Sydney on Friday evening was cancelled 3 hours before hand due to operational requirements. We received a text message with our new flight details on the first flight on Saturday. A bit annoyed but seeing there was a huge storm in Sydney that night not their fault, and I was actually impressed with with how quick and efficient they were in notifying us and rebooking our flight. However it all went to custard the next morning. We got up early to catch the 6.45am flight. On route to the airport we checked the flight status at Melbourne Airport and it was listed as cancelled. We rang Tiger Air who confirmed that the flight was still running. Seeing that we didnt received a txt or email from Tiger we assumed all was good. When we got to the airport however the flight was indeed cancelled and the customer service people were absolutely hopeless. We ran to the Qantas service desk where the most lovely and helpful staff managed to get us the last 3 seats on a 8.00am flight. It was expensive as you would imagine. The only positive thing was that the refund process was quick and simple I dont expect a first class experience from a budget airline, however because they dont have a big fleet of aircraft when incidents like this happen they cannot recover quickly enough. I wont be flying TigerAir again

Not Verified | Sydney to Melbourne. I received this message from Tiger at 6:53 this morning (less than 10 minutes before I was meant to leave for the airport): "Your flight TT221 SYD-MEL 09/02/19, departure time 8:45, has been cancelled due to operational requirements. New flight TT287 10/02/19, with a revised departure time of 21:45." My flight had been delayed for 37 hrs. My weekend trip to Melbourne was now going to start at 9:45pm on Sunday. I called customer support, thinking, "surely this is a mistake". Over an hour later someone finally picks up the phone. There's been no mistake. So it looks like I'm just not going to Melbourne after all. So now I ask about compensation, assuming Tiger will refund me for the return trip and hoping they'll also cover my accommodation. Never assume with Tiger. Apparently, they can refund me for the flight they cancelled (if I send an email to accounts) but, because I booked through Expedia, they can only give me a store credit for the return flight. And there's no guarantee I'll get anything back for accommodation. I can say with confidence that if Tiger does not refund both my flights and accommodation I will never fly with them again. It is not worth saving a few bucks on flights if you end up with no flight at all. I have now spent hundreds of dollars on absolutely nothing. And this isn't even the first time this has happened to me. The only other time I've flown Tiger was to Perth in 2017. That time they cancelled my returning flight, and put me on the same flight a day later. That was inconvenient but redeemable because they gave us a month's notice, put us on the next Tiger flight and at least it meant my holiday was longer (not non-existent). Tiger's conduct today is inexcusable. My weekend, which was meant to be spent celebrating my birthday, has been ruined, and for the privilege I am out of pocket.