Tigerair Australia

✅ Trip Verified | We had booked a flight with Tigerair Australia for our soccer team to fly out from Sydney to Melbourne on Friday the 6th March 2020 for a soccer tournament. This flight was booked on the 20th of February 2020. After checking in the day before, we received a message from Tigerair on Friday the 6th of March at 9:30 am informing us that our flight has been cancelled "due to poor weather conditions" and that they had put us on the next a available flight which was on Saturday the 7th of March at 3:40 pm. However, we had already booked our hotel for Friday and our first soccer match of the tournament was on Saturday 11 am. After calling their customer service, we were told that they could not do anything about it other than provide a flight credit valid for 6 months. They also told us that we will not be given a refund as they cannot control the poor weather conditions. We were forced to book a last minute flight on the same day (Friday 6th of March) costing us $400 one way with Virgin Australia Airlines. It is interesting to know that only Tigerair had cancelled their flights for that day and no other airline did. Very poor customer service and will not book with them ever again. I hope they go bankrupt and in liquidation. It is also interesting that Tiger Airways Australia is a wholly owned subsidiary of Virgin Australia. Something fishy was definitely going on as the weather was perfectly fine on that day (both in Sydney and Melbourne).

✅ Trip Verified | Brisbane to Melbourne. Pathetic service. Sitting in the plane for the next 20 mins and the air conditioning is not switched on. It is stuffy and when requested to the air hostess, she asks us to remove our jackets. Very bad service.

✅ Trip Verified | Brisbane to Canberra. Gate staff need to be trained in the basics of customer service not only do they harass the final few passengers but when I had my cabin bagg weighed and was over by 500 grams I was told to either leave something behind or find another airline. I was then charged $46 for being half a kilo over because I was told it would unbalance the plane. I didn’t really care about the 46 dollars more just the attitude and lack of flexibility by gate staff, all good though, you just lost my business for good.

Not Verified | Brisbane to Sydney. Absolute disgrace of an airline. We will never fly with Tigerair Australia again. The staff at Brisbane have no customer service skills, flights delayed or cancelled. They may advertise cheap flights but believe me you will pay for it in the end

Not Verified | My son and partner flew to Melbourne this morning on a 9am flight. Last night, they did an online check in but received an online notification that the flight would depart at 9.30am not 9am as scheduled. They therefore asked us to take them to the airport half an hour later, ie. to check in their luggage by 8.30am not 8am. We arrived at the airport at around 8.20am and found the check in counters were already closed and all Tiger air staff vacated the area so there was no one to ask anything of. A Virgin airways employee explained that as they had received only google notification of the schedule delayed flight and not an email from Tiger Airways direct, they needed to arrive to check in their luggage at the original scheduled time, ie. by 8am. They were told they needed to take their luggage through the screening area and talk to the Tigerair staff at the gate, which they did. It ended up costing each of them $75 extra to have their luggage admitted from the tarmac. There were several other people in the same situation and one was unable to go on the flight as he hadn't checked in online. I was shocked at the dreadful service, given the fact that the flight was delayed and Tiger Airways knew of this the previous evening when my son and partner were notified, albeit by a 'google notification' rather than Tiger direct. I felt it was a very cynical grab at an extra charge from the customer, taking advantage of the fact that many people would have been confused by such a scenario. Not at all impressed and the situation deepened my personal commitment never to use Tiger Airways!

Not Verified | Staff at Brisbane are very rude. No customer service at all. As we only had carry on luggage they weighed my partner and my bags together and said it was less than 1kg overweight so would have to pay $38. I said that is ridiculous amount for less than 1kg. They told us we could go thru our bags and reduce the weight. So we both took some clothes out of our bag and put them on and the bag was considered fine. The same weight was still going on the plane and they knew that. So you can't tell me the weight restrictions and penalty for it is not just a money grabbing exercise from this airline. Plane was delayed but no announcement were made about that. The ground staff really need to learn customer service and smiling and acknowledging passengers would be a good start.

Not Verified | I was informed that the return Flight will be delayed by 3.5 hours, and there was no way to change it as it falls within the 4 hour period that they deem acceptable. I was basically forced to accept the delay or waste my ticket. While boarding the staff made me weigh my laptop bag, which came as a shock since laptop bags and ladies purses are never counted under cabin baggage limits. My hand bag was 7kg which was the limit but they forced me to get an upgrade for $46 to carry my laptop bag on board, which weighed 1.5kg. Never flying with Tigerair again.

Not Verified | Canberra to Brisbane. Wish we had read other reviews before wasting my money on this pathetic excuse for an airline. Service and customer care are non existent. Absolute joke.

✅ Trip Verified | Sitting here waiting at Gold Coast airport for return flight home to Melbourne, plane has been delayed for 5 hours. This is the third time in a few weeks that this has happened, one of which ended up eventually being cancelled/notified at 10pm after several delays and hanging around the airport for over 6 hours. Half expecting the same thing again today, we’ll see. Meanwhile 4 planes (Virgin, Jetstar flights) have left for Melbourne. Will never ever travel Tigerair again.

Not Verified | We booked two flights with Tigerair, the first on Feb. 11 from Brisbane to Cairns. We were not aware of a strict weight allowance that only permitted 30 kilos to be checked for 2 passengers and 14 kilos for carry-ons. These restrictions cost us over an hour of moving weight around from checked luggage to carry ons in order to avoid the ridiculous and unnecessary change of $25 per kilos extra which would have amounted to more then twice the cost of each of our tickets! As it was, we were forced to pay an additional $94 to take the extra 10 kilos on board in two extra carry-ons. This was completely pointless as the flight was half empty and the plane will still take on the extra weight as long as we pay for it. Moreover, the help staff was rude and deceptive. Jan was forced to put her purse on the scale which put us over the limit by .02 kilos and cost an additional $47. We are dreading our next flight on February 19th when we will again have to face this same ugly experience. We are professional travelers on a 10 month journey and most of the weight in our luggage is necessary prescription drugs. All this after this flight has already been changed twice causing us to adversely change our plans.