Thai Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1026 reviews
6/10
4 star Skytrax Rating
Filter Reviews by :
Show
8/10

Thai Airways customer review

(United Kingdom)

Reading some previous reviews and as a very nervous flyer - I was quite worried about flying with Thai Airways. I can honestly say however that I had a brilliant experience flying with them and in most aspects I wouldn't set it apart from the likes of Emirates or Ethiad. The staff were friendly and helpful - even putting up with those annoying kind of passengers who keep wondering up to the kitchen etc. The plane was clean and kept so throughout the journey. Inflight entertainment was great the same as I would expect from Ethiad/ Emirates - plenty of new releases etc. The flight was smooth and enjoyable. Would fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Thai Airways customer review

(Canada)

MUC-BKK April 2014 - Older 747-400 was tired. Unfortunately the business class is 2-2 which means window passenger has to climb over the aisle passenger to get out which isn't easy when bed extended. Seat wasn't as comfortable as I expected would have been nice if they were true lie-flat. Service and food were good boarding process for Thai seems very chaotic they could be more organized with that.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Thai Airways customer review

(Canada)

BKK-DEN April 2014. 777-300 was spacious. Suvarnabhumi airport is nice until you get to the boarding areas they feel like they are still not finished and airport has been open for almost 10 years. Food and service were good lounge was nice and thankfully had decent showers which were nice after an overnight flight to BKK. Took advantage of the massage service in their spa very nice.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Thai Airways customer review

(United States)

BKK-ICN-LAX. Business Class. Absolutely inferior hard product (seat) compared with competition offerings. This old 777 had Business class seats that would only angle recline (not 180' lie flat). The seats were narrow seat back bolsters were malfunctioning and overall caution material was hard and uncomfortable for such a long flight. The cabin was kept uncomfortably warm for the entire flight despite requests to lower the temp. The food and beverage offered was average. IFE was ok. Service was good not great. Quite frankly there are many better choices for Business Class between LAX and BKK. Cathay is much better and more convenient too.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Thai Airways customer review

(Indonesia)

Flew on Thai Airways Boeing 777-200ER TG 434 CGK-BKK on 24 April 2015. No delay on it and I got Thai's Hospitality from ground staff in Jakarta airport. Plane was good colourful seats beautiful cabin crew with their Thai traditional dress. Meal was impressive - delicious. IFE was good. Flight arrived 30 minutes earlier than scheduled. Overall In my opinion its highly recommended.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Thai Airways customer review

(United Kingdom)

LHR-BKK-LHR. I have always been a big fan of Thai but have to say was left feeling disappointed on this occasion and will consider other carriers for our next trip. 747's are very old and looking worn out going out my IFE was broken. Food service has gone down hill with no extra little touches provided anymore and quality has diminished. Service - what has happened to that Thai Smile attitude - service was functional and once dinner was served cabin crew just sit in Galley chatting until breakfast service. I can see why Thai is losing out to the Middle Eastern airways and if someone from management actually reads these reviews I urge you to invest some of that amazing Thai hospitality back into your airline!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Thai Airways customer review

(Australia)

Just flew Thai Airways Intl from Perth to Bangkok return. Aircraft was one of their new Boeing 787 Dreamliners. Could not fault anything about the experience - but flying on aircraft less than 6 months old doesn't hurt! Meals were plentiful and enjoyable - cabin service impeccable as usual. Inflight entertainment first class.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Thai Airways customer review

(Thailand)

TG 620/625 BKK-MNL v.v. Enjoy the flight in general. Nice meal great service from attentive and pleasant Flight attendant. The aircraft B777-200s seemed a bit worn out even though they are recently retrofitted. PTV system get stalled and need reboot sometimes. However seat pitch is great and I can comfortably catch some sleep both way.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Thai Airways customer review

(Thailand)

On 28 Mar 2015 TG930 BKK-CDG A380 (CDG-MRS with another airline) seat 37K. The plane departed from BKK with 40 minutes delay so my luggage could not make my final destination in MRS due to very short transit at CDG. The flight was not full so middle seat were not taken but unfortunately a passenger just took it for herself. Food and drink outbound were ok. However flight attendants completely forgot to clear the tray from my seat due to the lady sleeping with 2 seats! I pressed the call button for someone to take the tray away and a lady came and took it with an unpleasant mood. During the flight only one or two rounds of drinks were served. Before landing no hot towels were given and then breakfast was served they ran out of my choice so I had to take something else which was ok and kind of edible (enough). Apart from these miserable flight attendants attitude and lack of food and drinks the plane is new in good and clean condition seat was wide enough for 5ft 9 man with good leg room although pitch was not much compared to other 4 or 5 star-airlines toilets were clean. Overall rating for outbound BKK-CDG I give 6.5/10. Inbound flight on 5 Apr 15 TG931 CDG-BKK seat 75E upper deck it was a completely different story. Flight crew were friendly and attentive. Food and drinks were plenty and hot towels were given before landing. A gentleman next to me seemed to have problem with his seat and food. Flight crew were very helpful trying to get what he needed including sandwiches during the flight. Overall of this trip was great. I could rate this journey 9.5/10.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Thai Airways customer review

(Australia)

Flew MEL-BKK on 777-300ER aircraft with full flat beds / direct aisle access for all seats. Excellent hard product with exceptional sleeping comfort and very nice cabin ambience. Food and beverage of a good standard. Good service at the airport and no delays.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes