Thai Airways

The glory days of Thai Airways are gone and have been for some years now. I fly Thai several times a year in both business and economy and find them to be very poor. Unfortunately they offer the only direct flight on some of the routes I need to take. On this particular flight the disappointments just kept adding up. From the poor service provided by flight attendants who were more interested in chatting in the galley to the very poor quality meal and drink selection. For the price they are charging for a business class ticket one would think they could provide some decent wines and video entertainment. Seats are not flatbed and were not long enough for my 180 cm frame. The business class lounge was very poor although not operated by Thai they should not be using 3rd party operators that provide poor food and drink selection and no in site rest rooms. What continues to amaze me is how 2 of the top airlines are operating only a few hours from Bangkok and yet Thai Airways cannot seem to emulate them in the least - how hard is it to go and study what Singapore Airlines or Cathay are doing?

This is the best airline that operates this route. Great food and food choice. Plenty of legroom. Amenities are good. The only thing is that the crew can't speak much English. If you are planning to fly the LHR-BKK route, I would strongly recommend this airline. In a month or so, they will use the A380 on this route, which will be even better.

I fly often with Thai from BLR to ICN via BKK. And I have enjoyed all of my experiences with Thai. Economy food was very good unlike many other high class airlines. I especially enjoyed the dessert. Cabin crew could be a bit more attentive and friendly but generally good. Communicating with the cabin crew can be quite difficult as they don't speak much English. This can definitely be improved to give more comfortable flight experience to the customers. Otherwise, I will definitely fly Thai again.

Flew Bangkok - Rome. Start with the good thing: Food was very good and inflight entertainment excellent. The fact that the plane was less than half full helped as you could get a row of seats to lie down and the staff were relaxed about you moving seats unlike some airlines that tell you they cannot take off until you have returned to your seat. Staff were attentive enough but as soon as their duty was done they disappeared to rest. Some were friendly and helpful but most are perfunctory and a little disinterested. Having flown Singapore nothing can match their genuine helpfulness and friendliness. Saying that Thai are better than Qantas who are too strict and not friendly. Overall Thai is good and I'll fly them again.

Flew BKK-AKL on older 777-200. Expected a tired old plane and variable service: hurrah for low expectations. Seat was angle-flat but surprisingly comfortable. Crew were super-attentive and nice. Food was some of the best I've had in the air.

TG 282 from Koh Samui to Bangkok. Service at the airport was polite and nice. Business class booked and paid for full fare. The seats were the worst I've seen. These BC seats were smaller than economy legroom. We were asked to move from the 2nd row of the plane to the first row as our 2 inch recline of the seat meant that a child could not open her tray table in the BC seat behind ours. We've cancelled all remaining Thai flights as a result.

Flew PEN-BKK. J class has been discarded. Now only Premium Economy and Economy. So lounge access. Too bad if you have a J or F class onward connection on TG. Fried rice for breakfast - no choice. Wine could not be served as they did not load a wine bottle opener. Seats same as Y except middle seat kept vacant.

Cabin crew have lost the genuine smile and welcome. They were somewhat rude. On our SIN-BKK leg (TG404 28 Apr 2015) while clearing the trays one of them spilled coffee onto my husband's seat (he was in the restroom). I immediately motioned to the crew but was ignored. Soon afterwards I pressed the "Attendant" button but none of them answered the call. After about 10 mins I eventually used my own wet tissue to remove the stain. On the BKK- SIN leg (TG409 2 May 2015) I was a little unwell but waited till all passengers had boarded and the crew were doing the round before take-off and asked for a blanket. The crew gave a nod but did not return with any. After the flight took off and crew left their seats I reminded another crew member that I asked for a blanket. She just glared at me and mumbled a little and went to the rear. A while later she dragged a plastic bag of blankets obviously just routinely giving out blankets to those who might not even need them for such a short haul. Finally I got mine not because I asked for it but because it's the routine! I'm really disappointed with their service - so unlike 20 years or so ago when I would happily fly by the then Thai International if it served my destination.

I as very unhappy with the service on TG628 from Hong Kong to Seoul on April 24 2015. The flight was fairly empty in business class (only 6-7 passengers). Staff were not friendly and inattentive. I saw cabin attendants asleep in the business class seats while I was trying to look for service. During the flight no water was offered and I needed to keep asking for it. On TG 629 from Seoul to Hong Kong on April 26 2015 the flight was marginally better but the service was rather disappointing. The staff member collected the tray but left the empty glass the table-mat and other utensils behind. After 15 mins I had to ask them to collect those. Just surprised how she could be so inattentive given there were very few passengers in business class on board.

KUL-BKK-KUL (B787 Dreamliner). Legroom was excellent! Meal was great and plentiful. Cabin crew was friendly and helpful. Inflight entertainment was one of the best as compare to other airlines.