Thai Airways

Flew with them March 6th 2015 (BKK-MNL). Service was great food was excellent. What made this trip excellent are the FA's who have an eye for detail and anticipate passenger needs. MNL-BKK was quite delayed but we arrived on time in Bangkok. The food is not that good compared from the BKK-MNL flight. I noticed also that they didn't serve drinks before landing at Bangkok whereas my Bangkok to Manila flight FA's served us drinks. As an OFW (Overseas Filipino Worker) leaving the country means leaving your family and loved ones and it's a difficult thing for most of us and it did happen to me. I felt so homesick that I cried during take off and one FA noticed this and when we reached cruising altitude this FA came and asked me if I'm okay and I told her everything was fine. To my surprise she came back and gave me a glass of juice.

PEK-BKK in business old but upgraded 747 upper deck with new seats and new IFE. Service was faultless and forgettable. Nobody went the extra mile or even the extra inch but we got what we paid for. Nice seats and nice food I can't remember what we had and that probably sums it up well.

BKK-KIX - A333 - Online check-in did not allow printing. However check-in counter service was excellent no lines place to keep handbags etc.. Lounge could have offered more choices of food and drinks but was comfortable with large leather seats. Seats on board were not fully flat however comfortable. Excellent food and a good choice of European wines (much better than ANA). IFE rather limited but interactive. Flight on-time. Long lines at KIX for immigration (be aware).

We booked a flight with Thai Airways from Phuket to Bangkok with the intention of catching an additional flight from Bangkok to Saigon with another airline. The flight from Phuket was originally delayed 15 minutes but we didn't start boarding until 4.45 (we should have been departing at 4.30). When we got to Bangkok we could not land so we flew around for half an hour until the runway was clear. We landed an hour after we were expected to and ended up missing our flight to Saigon. When we talked to the customer service desk they said it was our fault for us missing our flight and would not do anything to assist us. Very unimpressed with the service and would not recommend taking Thai Airways.

Terrible: how the once quite-good Thai has declined. Bangkok to Sydney on an old 747 with partially reclining seats. The food was almost inedible service was croaky and the comfort levels poor. Service on Thai to Europe at least has flat beds and a reasonable meal selection: the was shoddy.

Flew SIN-BKK and return. Thai Airways should be proud of the food it serves on its flights. For a short 2-hour flight between Singapore and Bangkok the food was excellent! For the SIN-BKK sector I had the prawn in chilli paste with rice option. The prawns were absolutely delicious. The meal also came with a tasty omelette fried with basil leaves and a pasta salad with ham. On return from BKK I had the chicken curry option which was another winner! This was served with white rice and a side of boiled morning glory. There was also a delicious side of chicken salad. Rarely do I enjoy inflight food and this is one of those rare occasions. What a great way to start and end a holiday!

BKK-Chiang Mai-BKK. B777 / A3333. Everything nice nice food etch except very aggressive lady at check-in at Chiang Mai airport with no priority tag.

Out on 18th January return 2nd March. Both flights on the 747 as our son is a full time wheelchair user and can get to seat on lower deck without transferring to an aisle chair. Terminal 2 a nightmare as no assistance was offered and signage is poor. 747s being phased out not before time as both flights the seats were stained and cabin in need of a good clean. Out to Bangkok again in July and looking forward and hope this flight on the new A380 if we can access the upper deck in business class with our son and cabin crew have improved. Food on a par with most airline food - uninspiring! Inflight entertainment kept dropping out and had to be reset 3 times. We fly with Thai 2/3 times a year to Bangkok and sorry to say the service seems to have got worse on international flights.

Thai Smile BKK-UBP in economy. Very pleasant and efficient service for this one hour domestic hop. Far superior choice than either Nok Air or Thai Air Asia out of DMK. Suvarnabhumi is much easier and more civilised than Don Mueang and much more convenient if you have an overseas connection. Check in was relatively easy short queues through security and spacious comfortable concourses and gate seating. Clean comfortable A320 with attentive efficient service. Far superior to the old Ryanair B737s flown by Nok Air on the DMK-UBP route. Would recommend.

TG 911 30th Jan 2015. Inbound flight TG916 on 27th Feb 2015. I have been married to my Thai wife now for 25 years and we have both travelled with Thai Airways for most of those years. I have just returned on TG916 on the 27th Feb 2015 and it is so sad to see an airline as good as this going down in quality. The food ran out the audio didn't work one toilet was out of order to the the extent the flight crew actually removed the toilet pan right next to my seat. When I said my audio did not work staff checked it and totally agreed with me but did nothing to help even though the flight had 9 unused seats. I know Thai people do not like to lose face but this service loses face for Thailand. What a shame.