Thai Airways

Thai Airways has probably one of the friendliest crew, and I always like their food. It is not as high-class as other airlines, but is nicely prepared and presented. Taste can be exquisite. Entertainment system is very modern on some aircraft. Flight very comfortable and Bangkok is a good hub.

I flew Thai Airways from ICN-BKK return during the Korean Thanksgiving holiday. A steal of a ticket, purchased within 7 days for 450 USD (everyone else has been charging 750 USD for months)! The flight down was on the newer A330 with large AVOD. This flight is always late to depart despite the fact that the plane has been parked at ICN for hours. They pad their scheduled flight time, so we departed 40 mins late but arrived on time - only to not have a gate ready for us at 1:15 AM. The food was surprisingly good. Pork curry. Better than some real food I've had in Bangkok. Also, the movie selection was excellent. The flight back, TG 658, was on a noticeably older 777 (old AVOD). It was a red-eye, so they served a boring croissant sandwich after take off and a full breakfast (bland ham fried rice with Thai style egg) before landing. As it was an overnight flight, you do the best you can to sleep. One major frustration: they never responded to my call bell at any time. I wanted an eye mask and water, but they never responded. This was after food/drink service, so they should've paid attention.

Vientiane to Bangkok on Thai Airways Boeing 737-400. Flight was almost full and passengers were racing each other to store their carry on items in the overhead compartment. Crew were very helpful in helping passengers locate available overhead compartment. Light meal consisting of salad and dessert were served. I think it was more than enough for such a short flight. Overall, very satisfying experience.

A full flight from Bangkok to Haneda on Thai Airways Boeing 747-400. Seat was comfortable and IFE was so-so. Some of the movies in their inflight magazine were not available for viewing. Light snack was served after take off and breakfast was served 1 hour 45 minutes prior to landing. Two choices were available between fish and omelette and I chose the former. It was really good. Overall, good service by Thai.

I flew with Thai Airways in Royal Silk (Business class) from Paris to Bangkok on September 16th. I checked in online but did not have a printer to print out my boarding pass and had to do so at the check-in counter. The first passenger service agent I talked to seemed clueless when I requested to obtain my boarding pass. He referred me to his colleague who was more eager to serve. Business class passenger services was terrible in Paris CDG Airport. There were two Business counters open but only one line, therefore the passengers who arrived later formed a second line to correspond to the number of counters and therefore skipped 2 parties (myself included) who were in line ahead of them. This is unacceptable as the ground staff were ignorant of the inappropriate manners of the other passengers. When it was my turn to the counter, I simply requested them to print out the boarding pass as I already checked in online, but the agent (who is actually an Air France agent but was serving for THAI) said I had to wait until she can get a Thai Airways agent to check my credit card. This took over 20 minutes and I was stuck at the counter until the other agent arrived. Big thumbs down. The lounge facility was average as CDG is not a Star Alliance Hub, but the staff were very friendly. Boarding was not the best and very chaotic. No announcements for First/Business class priority boarding. In flight service was the best part of the entire experience. I was seated in the last row of Business cabin (upper deck). My part of the cabin was relatively empty and both of the flight attendants were very friendly and attentive to my requests. I was greeted warmly and because I request special meals, one of the FAs asked if I would like to stick with the special meal or opt for the regular. She knew by heart what the options were and was able to provide very thoughtful recommendations. She was probably the best Thai Airways cabin crew I have met on board. Throughout the flight, all the FAs were extremely helpful at navigating the IFE, looking for my lost item, answering my questions, and accommodating my requests without any annoyance. I had a very pleasant flight because of them. I would have given this review a 2/10 if it wasn't for their amazing inflight service. Food was average and not impressed.

My wife prefers direct flights and Thai Airways is the only airline that flies Melbourne to Bangkok direct. This really is a very poor business class on the Boeing 777-200ER. The seats are terrible and not lie flat and trying to sleep on these is most difficult. The entertainment system is tired and options are limited. The food was of average quality This was the most expensive ticket to Bangkok I found, so I was staggered to find the quality of business class so low. The cabin staff were admirable and helpful but couldn't make up for the lack of quality in the cabin.

Thai Airways online check in doesn't always work and you can't do any kind of modifications. Customer service in Hyderabad is awful, as they don't have a queuing system when you call. Either it's busy or it rings endlessly. I've hardly ever had anyone pick up the phone. On Hyderabad - Bangkok route you either get a great plane or a horrible one - no in between. If it wasn't the only direct flight between Bangkok and Hyderabad, I would not choose to fly it.

Flew Thai Airways business class with wife from Shanghai to Bangkok. I am a platinum member but now mostly use Singapore Airlines (PPS member). Terrible food in the business class. Thailand is famous for it's cuisine, whereas this business class food served is so low standard. I had a lamb with potato and my wife had a fish with rice. It seemed the caterers in Shanghai supply food of a very low standard. The cheese and fruit platter is unimaginative and they have served the same for last 20 years or so. No Thai food was served during the flight. What is going on with Thai Airways? No wonder they are not in the top tier airlines. It's a pity that a country is so famous for it's service, food and hospitality yet Thai Airways serves such bad quality food. At Shanghai, the check in for business experience was terrible. Staff hardly greets you even you are a platinum and flying business class.

Great flights and crew on both legs from Perth to Hanoi via Bangkok with Thai Airways. Food was excellent and 787 is a lovely aircraft. Entertainment was very good and easy to use. Seats very comfortable and flatbeds. Only gripes - lounges in Bangkok and Perth are not as good as other airlines. Transit in Bangkok is a challenge - no ground staff to assist, difficult to know if you are you departing from East or West Terminal? This needs improving - then Thai would be excellent choice.

Some time since I travelled Thai Airways which used to be my favourite airline. The service on this Brisbane to Bangkok daylight flight was excellent, food of a high standard, quality wine selection (French) with generous pourings, staff service excellent. Cabin layout attractive, seat comfortable. All in all a high quality flight.