Thai Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1022 reviews
6/10
4 star Skytrax Rating
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8/10

"a delightful experience"

(United Kingdom)

First time flying on the Boeing 787, Thai Airways does a wonderful job with its interior and impeccable service. Menu was given out. A delicious hot meal (3 options) was served and was delicious. Cabin air feels fresher, and the auto-dim and larger windows are very impressive. The seat can turn into a full flat bed, and is quite spacious. Shame it's only a short 1:40 hour flight. If on longer route they use this aircraft, it can be a really good option. All in all, a delightful experience.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteKuala Lumpur to Bangkok
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"received Thai hospitality at its best"

(Italy)

I flew TG 831 from SIN to BKK on October 30th. Despite the aircraft showing its age, all I can say is we received Thai hospitality at its best. Cabin crew were caring and looked wonderful in their typical uniforms during boarding and service, food was delectable, a warm meal on a two-hour flight. I believe Thai Airways have the best economy class food in the air. Newspapers were distributed on this early evening flight, who does that nowadays? Thai will definitely have my business in the future whenever I have the option.
AircraftBoeing 773
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSingapore to Bangkok
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"disappointed at the service"

(United Kingdom)

Really disappointed at the service. Firstly, they kept assuming we were Thai and spoke in Thai all throughout the journey which we couldn't understand just because we have an oriental face. Secondly the food they served when returning back to London was below standard as the chicken casserole was bland and tasteless. It was a big let down as thought Thai Airways had a good reputation. The seats were not too comfortable but ok.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHeathrow to Bangkok
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"an amazing airline"

(Australia)

Thai Airways was an amazing airline. Our family flew economy from Melbourne to Bangkok return with Thai Airways in September / October. Everything was great, though the temperature in the plane was a little warm on the return trip. Always plenty of cabin crew about. A great airline!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMelbourne to Bangkok
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"service made me feel impressed"

(Thailand)

Kathmandu to Bangkok is my first time flying with Thai Airways on an international route. I always flew domestic and the service was different. I really like THAI when I flew this route, unlike flying domestic, the food was so delicious and fresh. The flight attendants was wearing very beautiful uniform, their service made me feel impressed and I'm planning to Oslo next year now, and I'm pretty sure I'll fly THAI>
AircraftBoeing 777-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKathmandu to Bangkok
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"one of the friendliest crew"

(Germany)

Thai Airways has probably one of the friendliest crew, and I always like their food. It is not as high-class as other airlines, but is nicely prepared and presented. Taste can be exquisite. Entertainment system is very modern on some aircraft. Flight very comfortable and Bangkok is a good hub.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHanoi to Bangkok
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"never responded to my call bell"

(South Korea)

I flew Thai Airways from ICN-BKK return during the Korean Thanksgiving holiday. A steal of a ticket, purchased within 7 days for 450 USD (everyone else has been charging 750 USD for months)! The flight down was on the newer A330 with large AVOD. This flight is always late to depart despite the fact that the plane has been parked at ICN for hours. They pad their scheduled flight time, so we departed 40 mins late but arrived on time - only to not have a gate ready for us at 1:15 AM. The food was surprisingly good. Pork curry. Better than some real food I've had in Bangkok. Also, the movie selection was excellent. The flight back, TG 658, was on a noticeably older 777 (old AVOD). It was a red-eye, so they served a boring croissant sandwich after take off and a full breakfast (bland ham fried rice with Thai style egg) before landing. As it was an overnight flight, you do the best you can to sleep. One major frustration: they never responded to my call bell at any time. I wanted an eye mask and water, but they never responded. This was after food/drink service, so they should've paid attention.
AircraftA330 / Boeing 777-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteICN to BKK
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"very satisfying experience"

(Japan)

Vientiane to Bangkok on Thai Airways Boeing 737-400. Flight was almost full and passengers were racing each other to store their carry on items in the overhead compartment. Crew were very helpful in helping passengers locate available overhead compartment. Light meal consisting of salad and dessert were served. I think it was more than enough for such a short flight. Overall, very satisfying experience.
AircraftBoeing 737-400
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteVientiane to Bangkok
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"good service by Thai"

(Japan)

A full flight from Bangkok to Haneda on Thai Airways Boeing 747-400. Seat was comfortable and IFE was so-so. Some of the movies in their inflight magazine were not available for viewing. Light snack was served after take off and breakfast was served 1 hour 45 minutes prior to landing. Two choices were available between fish and omelette and I chose the former. It was really good. Overall, good service by Thai.
AircraftBoeing 747-400
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangkok to Haneda
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"amazing inflight service"

(United States)

I flew with Thai Airways in Royal Silk (Business class) from Paris to Bangkok on September 16th. I checked in online but did not have a printer to print out my boarding pass and had to do so at the check-in counter. The first passenger service agent I talked to seemed clueless when I requested to obtain my boarding pass. He referred me to his colleague who was more eager to serve. Business class passenger services was terrible in Paris CDG Airport. There were two Business counters open but only one line, therefore the passengers who arrived later formed a second line to correspond to the number of counters and therefore skipped 2 parties (myself included) who were in line ahead of them. This is unacceptable as the ground staff were ignorant of the inappropriate manners of the other passengers. When it was my turn to the counter, I simply requested them to print out the boarding pass as I already checked in online, but the agent (who is actually an Air France agent but was serving for THAI) said I had to wait until she can get a Thai Airways agent to check my credit card. This took over 20 minutes and I was stuck at the counter until the other agent arrived. Big thumbs down. The lounge facility was average as CDG is not a Star Alliance Hub, but the staff were very friendly. Boarding was not the best and very chaotic. No announcements for First/Business class priority boarding. In flight service was the best part of the entire experience. I was seated in the last row of Business cabin (upper deck). My part of the cabin was relatively empty and both of the flight attendants were very friendly and attentive to my requests. I was greeted warmly and because I request special meals, one of the FAs asked if I would like to stick with the special meal or opt for the regular. She knew by heart what the options were and was able to provide very thoughtful recommendations. She was probably the best Thai Airways cabin crew I have met on board. Throughout the flight, all the FAs were extremely helpful at navigating the IFE, looking for my lost item, answering my questions, and accommodating my requests without any annoyance. I had a very pleasant flight because of them. I would have given this review a 2/10 if it wasn't for their amazing inflight service. Food was average and not impressed.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteCDG to BKK
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes