Thai Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1026 reviews
6/10
4 star Skytrax Rating
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6/10

"crew were very happy and friendly"

(Norway)

Krabi to Bangkok with Thai Airways. The boarding went smooth, but the cabin was old and aging - it was a old airplane. But the crew were very happy and friendly. After departure the meals was served - a sandwich that tasted wery good. We landed in Bangkok twnty minutes after schedule, due too heavy traffic.
AircraftA330-300
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKrabi to Bangkok
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"seat 64A was very comfortable"

(Norway)

Thai Airways from Oslo to Bangkok. The cabin crew wished us a warm welcome in the door. My seat was 64A and seat was wery comfortable, with flexible headrest and footrest. There was a pillow and a blanket in your seat. Shortly after takeoff the cabin crew started to serve drinks. It was not only once but it was unlimited. We could ask for more at any time. At meal time, you could choose between chicken currry or pork with rice. I chose pork, nice and tasty, but a bit strong. 1.5 hours before landing, the crew started to serve breakfast - omelette with sausage, croissant with jam, youghurt with musli and fruit salad. It was overall wery tasty. We landed in Bangkok five minutes before scheduled arrival time.
AircraftB777-300ER
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOslo to Bangkok
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"nothing more special about this flight"

(Norway)

Bangkok-Krabi with Thai Airways. It was a short one hour flight. The boarding went smooth and the crew wished us welcome. The seats were comfortable, but it was little legroom. When airborne the crew started to serve the meals. It was tuna sandwich and orange juice. the tuna sandwich was not tasty at all, I only took one bite. There were nothing more special about this flight. In the last ten minutes before landing and during the landing music was played in the cabin. We arrived in Krabi at schedule.
AircraftA320-200
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBangkok to Krabi
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"they are back on track now"

(Norway)

On boarding my Thai Airways flight from Oslo to Bangkok, I was greeted with a warm welcome by cabin staff. Escorted to my seat, given a hot towel and offered Champagne, newspapers and magazines. The dinner menu was great, four main dishes to choose from and several wines, white and red. With the cheese we were offered port. The seat can be adjusted to a flat bed, with enough space to turn, which for me essential for a good sleep. I have been using Thai Airways more or less every year since 1979 and have experienced the ups and downs. I will say they are back on track now. They the best nonstop flight from Norway to Thailand.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteOslo to Bangkok
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"didn't want to get off the plane"

(United Kingdom)

Bangkok to London in First Class with Thai Airways. Fabulous cabin and crew, you didn't want to get off the plane. Highly responsive and graceful. Food was fine and wine was superb. The A380 First seat/suite was very comfortable and dining together was easy and enjoyable. Personal escort through the airport, lounge included spa treatment. Staff in lounge great as was food on the ground. Hard to fault this Thai Airways flight, and the only let down was the quality of the onboard catering - which was fine and plentiful, but lacked a bit of finesse.     ⚑ Thai Airways Ranking
AircraftA380
Type Of TravellerCouple Leisure
Seat TypeFirst Class
RouteBangkok to London
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

" a very good experience"

(Australia)

Brisbane to Bangkok on Thai Airways was a great flight with a friendly and attentive crew. Food was okay, the seat not as comfortable as some airlines, but service was pleasant and genuine. On time arrival and departure. Brisbane Air New Zealand lounge that Thai use was not crowded for once and is adequate - but will be bigger and better when they move later this year. A very good experience.     ⚑ Thai Airways Ranking
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBrisbane to Bangkok
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Inflight service is good"

(Indonesia)

Flew Thai Airways from Singapore to Bangkok. Check in service just ok, but lounge decent. Seats lack depth somewhat but ok for short flights. Never found TG business class worth paying the difference for. Hate the capsule business class seats. Inflight service is good. Overall not a 5 star experience but deserving 4 stars
AircraftBoeing 777
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSingapore to Bangkok
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"it is great value for money"

(United Kingdom)

Was my first flight with Thai Airways flying Bangkok to Phuket, and I was expecting a lot. Check in was smooth with a very polite and smiley ground staff, she let me choose my own seat and was very helpful. The plane was quite old, no IFE but very clean and spacious and nicely designed interior. Food was enough for the short flight (1hr), in a nicely presented little box. On time flight. I'd say it is great value for money, convenient as you don't have to change the airport. Probably will use it again.
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBKK to HKT
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"lounges at Bangkok were utterly tragic"

(New Zealand)

My Thai Airways flight from Auckland to Bangkok was not as I was expecting after reading some reviews. The Boeing 777 was newly refurbished, clean and on time. The staff were friendly, professional, served the food well and kept the lavatories immaculate. (Great toilets on this plane, about twice the size on many other planes.). But some things were odd. My main course for dinner - a curry, was an economy meal, still in its little aliminium tray, but sitting on the Business Class China. Dessert was an ice cream in a tub, or a chocolate bar. The electronic entertainment is old, murky image and very poor for anyone used to the digital clarity on Emirates and others. And the seat - well, it's impossible to get comfortable in any reclining position in this seat. How it ever went into production I'll never know. The lounges at Bangkok were utterly tragic - as others have written. In the small lounge that has the showers, the three toilet stalls in the men's room were totally blocked! So ugly! In the others, all totally crowded, we all wandered about looking for somewhere to perch. The food is very poor quality. Not an airline I would choose again, especially not at Business prices.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteAuckland to Bangkok
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Thai hospitality always ensures a pleasant flight"

(Australia)

Flew Melbourne to Bangkok with Thai Airways on the overnight flight on a Boeing 200, aircraft slightly showing it's age but the service as always was of a very high standard. Cabin crew gave out hot towels as soon as the plane reached cruising altitude and throughout the entire flight never faltered with their professionalism and providing a service reminiscent of the famous Thai hospitality. First drink round before dinner, then another drinks round after dinner had been handed out. Food was excellent for economy class, with a tasty pork curry served and a breakfast of chicken with noodles or a Western breakfast served prior to landing. Good range of entertainment options too. Despite the older aircraft seats were comfortable and I was able to get some sleep. Toilets kept very clean for the entire flight. On arrival in Bangkok we were taken to airport by shuttle buses. Was very surprised to see a new looking Boeing 300-ER used for the return flight from Bangkok to Melbourne. Seats were even extremely comfortable with good padding, and the larger entertainment screens and modern bathrooms made for an even more pleasant flight. Staff were as always very hospitable and friendly, and always willing to answer questions and to bring around drinks after the lights had been turned off. I have flown with Thai many times and not once have I had a bad experience. Their aircrafts may be dated but the Thai hospitality from the cabin crew always ensures a pleasant flight.
AircraftBoeing 200, Boeing 300-ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMelbourne to Bangkok
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes