Thai Airways

✅ Trip Verified | Thai Airways used technology to replace various in flight and check in services without a correction/verification feature or providing human support for their technical error. Countless attempted contacts were made via phone calls and emails minutes after error was spotted, everyday for 2 consecutive weeks before trip took place. Assumed that I would be in the safe hand, but no, I was charged extra for no service provided and being held hostage for more payment at the airport check in counter by Thai airways operators. As Thai Airways operators claimed, they are not from the same department, they cannot offer a resolution, they do not know their system, and most unexpectedly they claimed they are not employees of Thai Airways! After hearing these from them, all I thought was to get out of that place immediately and never use them again. I made another payment again, repacked baggage, and dashed through the security clearance check points and the airport to my boarding with less than 1 hour as that operator held hostage to my check in bags. In all reasonable manners, airport manager was not empowered enough to manage the situation and their operators emotions; implemented technology should be well learned and supported if any system restrictions by the operators - obnoxious resistance result to failed implementation; and all passengers should be extended with a peace of mind in traveling, not being expected to pacify it's frustrating employees and dealt with their illiterate knowledge of its own system, and be able to answer why charging passenger when service was not provided to avoid the dispute and stay effective. I will avoid using Thai airways till a positive change observed. Unfortunately, from worse to catastrophic experience this time.

✅ Trip Verified | We flew back from Osaka to Bangkok by Thai Airways but on Economy class this time. The check-in was very smooth and fast. We sat on preferred seat (48 K) and the seat was quite comfortable. Cabin crew were very friendly and helpful. My friend who travel with us had problem with his sat and the male cabin crew was very helpful to change his seat close to us. The food was delicious (we ordered Thai red curry with rice) and the service was excellent. The male crew was very friendly and helpful during the flight. Excellent.

Not Verified | I flew on Thai airways and this is my first time with them for 6 years or longer ! We normally fly on Eva as it’s a world class 5 star airline thought Thai used to be my favourite. So we flew on the Boeing 777-300er and came back on the Boeing 777-300erwhich was older and dated tvs and cabin unlike the amazing (77y) with a luxurious cabin new interior and modern tv screens on seat back. Though my experience was fantastic. The crew are the best I’ve flew on. They were so friendly helpful they even got me a window seat even though I thought there was none available. The cabin was clean comfortable. I was so happy with the seats the food and the entertainment.

Not Verified | I do believe that Thai Airways is known to provide smooth journey experience, but to my surprise during my recent travel with your airlines, I found that there was no priority boarding services offered and It was really difficult to stand in the long queue with my 5 months old infant who was crying inconsolably! Above all the boarding staff were very rude when asked for the guidance. I wonder the way the staff yelled to go and stand in the line as if they are offering any free services! I really felt humiliated by the way I got treated. I wish the airlines will teach your staff to treat the passengers politely and with the deserved respect. In addition that how can the cabin crew forgot to provide life jacket for the infant in case of any emergency landing, thankfully nothing kind of that happened! Hope your airlines provide smooth journey experience next time. Looking forward for positive changes!

✅ Trip Verified | I stopped flying Thai last year because the product had become so poor and stale. However, I genuinely can’t fault the airline this time. I was much more impressed with them. The food was a lot better the crew was less sharp and more friendly. The flight went by without a glitch. Bit bumpy but that was that’s the weather not the airline. Back to being my number one carrier to Thailand.

✅ Trip Verified | First time I was flying back at 1pm rather than 1am. I thought I was going to struggle. That wasn’t to be the case. Nice and easy flight. I do tend to find flying back physically easier, maybe not mentally. Food was good and a sufficient amount of movies to watch. Only downside was the flight seemed to take a lot longer than ever before. Verging on 13 hours plus.

Not Verified | The internet even though I paid was great throughout the flight. The flight crew were excellent and respectful and much on time with everything. I enjoyed the onboard entertainment throughout. Lots of choices from comedy to action movies. The seats had lots of room for my legs for a man who is 6ft. The food was so great both meals. I was really happy with everything they did. .

✅ Trip Verified |  We flew Thai Airways again. This time from Bangkok to Osaka by Business class. The check-in was smooth and we enjoy Thai Airways Lounge before departure. The plane was quite new and we enjoy very good service from cabin crew. The seat is quite good, larger than other Thai Airways Business class. We did have some good sleep before landing. The breakfast is quite good and tasty. The flight was smooth and we arrive a little before schedule. Overall we are very satisfied.

Not Verified | Went from Singapore to Bangkok. Airbus A350 then on from Bangkok to London Heathrow. Boeing 777. Positives: Received 3 meals over 2 flights and all the food was delicious especially the rice. This was as a surprise as didn’t have high expectations for their food. However their was a vegan passenger next to me who was only served fruit the whole flight. Negatives: The seat was uncomfortable and hard with no leg rest but can recline the chair. The cabin crew were no longer in their traditional Thai outfits. They were not that friendly but were present throughout the flight. The ground staff at Bangkok, were not up to the "Land of Smiles" name, and the crews seemed to lack friendliness although they remained professional and efficient. Didn’t use wifi on both flights so cannot comment on their connectivity. Cannot comment also on the in flight entertainment but no doubt there would have been choice. Will fly with them again if you get a cheap deal but Overall average. Disappointing for the money we paid.

✅ Trip Verified | Thai is a very good airline with excellent customer service and food. It is kind of value for money but it just average though. I didn't like though wa the wi-fi connectivity it was not as good as they said, but still I will give it a pass. Everything else was pretty good. So in summary Thai is a very good airline.