"asked me to pay extra check-in"
Camille Carton (France)
✅ Trip Verified | Phuket to Chiang Mai. I am very disappointed by this airline. First of all, when I booked my flight it was very confusing whether I have the right to bring a 35kg check-in luggage or only a 7kg carry-on luggage. So when I got to the airport they asked me to pay extra check-in luggage because my bag didn't fit the carry-on size. Then, during my trip I had to travel with this airline again so to make sure I wouldn't have to pay at the airport I checked in my luggage 2 days before. But I wasted my time cause they couldn't find my reservation whereas I showed them the receipt from my bank and no one couldn't help me at the airport? I had to pay again at the desk. On top of that the flight were supposed to be early retimed then it happened to be late. I sent them an email and I am still waiting for an answer.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Phuket to Chiang Mai |
Date Flown | May 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Airline rescheduled the flight"
F Sevil (Turkey)
✅ Trip Verified | Bangkok to Phuket. Airline rescheduled the flight for 1st May such that it makes the flight useless and my insurance policy unusable due to delaying it for 1 hour 30 mins - not only iI am missing my connecting flight Ii cannot claim on my insurance as the delay is less then 2 hours. Never again. Avoid at all costs
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Bangkok to Phuket |
Date Flown | April 2018 |
Value For Money | 12345 |
Recommended | no |
"a nice safe flight"
Davide Lorenzo (Thailand)
✅ Trip Verified | I flew Thai AirAsia from Bangkok DMK to Seoul ICN and I had a nice safe flight. Thai AirAsia ground staff and the airport staff have been very kind, polite and helpful all the ground process were very smooth. The check-in process was fast without line. The Cabin Crew members provided an excellent service. Pilots kept us informed before and during the fight. boarding was fast and smooth. The aircraft cabin was clean and comfortable, the temperature was really good not too cold or too hot. I payed 49$ for an extra package during my booking process for 20 kilos extra, a meal and pre selection of the seat. Food was delicious, tasty and different options were available for sale. Duty free products are many and nice, great opportunities for shopping. Seat is comfortable and it is possible to recline back the seat, space was okay for 5 hors flight. Blankets are available for rent for 150thb The flight was on time, I will fly again Thai AirAsia.
Aircraft | A330 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Bangkok to Seoul |
Date Flown | April 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Extra legroom not worth extra cost"
Z Meadler (United Kingdom)
✅ Trip Verified | Krabi to Bangkok. Customer service is terrible. Meal impossible to eat, cabin crew okay. Extra legroom not worth the extra cost of US$11, minimal difference with a regular seat.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Krabi to Bangkok |
Date Flown | December 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"nothing out of the ordinary occurred"
73 reviews David Robson (United States)
✅ Trip Verified | I travelled from Pattaya to Kuala Lumpur on Thai Air Asia on 15th December 2017. I love the airport because it is small and intimate. I had an iced coffee before leaving at one of the stands outside the entrance. Great coffee. The flight was good as usual and nothing out of the ordinary occurred. I will fly Air Asia again.
Aircraft | A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Pattaya to Kuala Lumpur |
Date Flown | December 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Sometimes very late"
Trevor Scott (Thailand)
✅ Trip Verified | Bangkok to Phuket. I have flow Thai AirAsia many time over the last 4 years of living in Thailand. Check in is easy with automation. Onboard food is good value compare to others. Advertised price look cheap. Sometimes very late, this is my biggest gripe and never apologise or explain why. When you add seat cost, baggage, food may be cheaper to fly with non budget airline.
Aircraft | A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Bangkok to Phuket |
Date Flown | February 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"On time, no hassle flights"
N Sutherland (United Kingdom)
✅ Trip Verified | Don Mueang to Udon return with Thai AirAsia. Had previously checked in online so only had to collect my boarding pass at the machine (no checked bags) so check in took 2 minutes, another few minutes at security, then the long walk. DMK Domestic can involve a long walk to / from the gate. Boarding was reasonably well organised by aft / forward zones. There was priority boading for those who paid extra (presumably allowing them to stow their oversized cabin bags for less than the cost of the bag being checked in). Flights were on time, both full-full. Didn't bother with a meal from the fairly disinterested cabin crew and neither did most of the passengers. Check-in in Udon was the same - a couple of minutes at the machine assisted by helpful staff. Excellent price. On time, no hassle flights. What's not to like?
Aircraft | A320 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Don Mueang to Udon Thani |
Date Flown | January 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"charged me for bags"
Jaime Adams (United States)
✅ Trip Verified | Bangkok to Phuket. The customer service at desk was horrible and charged me for bags even though I wasn't charged before through same airline and it cost as much as a ticket 64 US dollars. The seats were tight and the airline was late. I would not recommend but if you take them plan on being late .
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Bangkok to Phuket |
Date Flown | December 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"flight was worth the money"
4 reviews Mayank Jalan (India)
✅ Verified Review | Flight departed 20mins late, arrived 15 mins late. Staff were courteous. Proper announcements were made inflight by the crew and the pilots. Had pre-ordered Veg hyderabadi biryani which was served with water and tasted nice. Wifi was available onboard which could be purchased. Overall flight was worth the money.
Aircraft | A320-200 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Bangkok DMK to Khon Kaen |
Date Flown | September 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"very crammed in the seat"
Brett Matson (United States)
✅ Verified Review | Ho Chi Minh City to Bangkok. Worst airline ever. My friend and I were traveling all over SE Asia for two weeks when I first flew AirAsia, instead of taking buses and trains all over we decided it would be best to fly since the prices weren't bad at all. Several of our flights were close to an hour late, I was very crammed in the seat, and if the people in front of you want to lay their seats in your lap the seats recline far back enough to do so. The flight attendants have no problem getting uncomfortably close in an attempt to have you turn your phone totally off.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Ho Chi Minh City to Bangkok |
Date Flown | August 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |