Thai AirAsia

✅ Trip Verified | I had the most horrific experience with AirAsia. My husband and I were allowed 15kgs each as checked in luggage. We had an additional bag which we wanted to check in. We had viewed the charges prior to booking and downloaded the pdf document from the website. As per the pdf document we would have had to pay no more than 1,100 THB for an additional checked in 25kg luggage. When we reached the counter, we were asked to pay 8,700 THB despite showing the staff their document and it seemed unfamiliar to them. (Not sure why as they are staff and should know their own policies) They insisted that we pay or leave our luggage behind. The staff were not empathetic and had a don’t care attitude. We explained the situation and that we were leaving for home the next day and did not have that amount of cash on us.

✅ Trip Verified | No trouble checking in when you arrive early. Boarding was quick. My seat was comfortable. No food ordered, had my own water. Deplaning was quick. OK airline.

✅ Trip Verified |   Adding extra luggage and going through their web site didn't work. Then they ask you to "Speak with BO" who is a hinderance to flying. You can't leave customer feedback on their site without going through BO. Paying for extra luggage leaves credit card transactions that don't complete. By the time I tried to do this, it is too late to add additional luggage, like six hours before. There is no one to talk to. The delay has caused me to not be able to purchase additional luggage.

✅ Trip Verified | We flew Thai Air Asia from Kunming airport to Bangkok on October 30, 2023. The check-in and boarding was good. But the flight was delayed for almost 1 hour without announcement from ground staff. We have to wait without a chance to have some food and drink. The cabin crew was nice and efficient even though we were able to purchase new seat onboard. The food was Ok but not very tasty. Otherwise the flight was OK.

✅ Trip Verified | I have a baby with me and we were clearly underweight. They harassed us so much even though we were underweight for hand luggage. We had 35 kilos available and we had 28kgs only. Just that one baggage was a little more than 7. We had to run, buy a box to shift something. We asked them if the box was ok and he said it was OK so we bought it for 150 baht. Then after shifting and packing, they said it's too big, despite us confirming the same. We pleaded but they asked for 1000 baht despite us being underweight. I ran and bought a smaller box for 100 baht and repacked everything. This took 40 mns and I almost missed my flight. They kept asking me to pay 1000 baht and kept trying to stop me from shifting luggage so that I pay them. It's not about money. They are not human.

✅ Trip Verified | The flight was delayed without explaining. We found out they delayed our flight because of 3 passengers didn’t board. In US, we will take off on time without waiting for missing passengers. We ended up delayed 35 mins.

Not Verified | Very bad service. Queue 1.5 hours at the airport for check in and drop luggage. Staffs are not nice and very slow. The worst service we meet in Asia, and especially in Thailand.

✅ Trip Verified | Such a terrible experience I had with Thai AirAsia on my flight from Ho Chi Minh City. They made me remove my sealed alcohol bottle from my checked in baggage which I have never heard of. If thats the case they should have informed in the booking portal with clarity.

✅ Trip Verified | We flew Thai Air Asia from Bangkok (Dommueng) to Loei last week. The check-in and boarding was smooth. The Cabin crew were nice and efficient. The seat was quite smaller compared to other domestic airline but it was OK. They served set of hot meal with a bottle of water and dessert for those who ordered before flight. The flight was smooth and arrive a little earlier than schedule. Quite good for low cost airline.

✅ Trip Verified | Smooth experience from check-in until arrival at the destination. The flight is on time and proper boarding announcements and arrangements. The is no IFE. The pre-booked meal was tasty and properly served by Cabin Crew. The seats were comfortable enough for the duration of the flight, but legroom was tight and I found it difficult to stretch my legs. Smooth take-off and landing. Kudos to the flight crew. Overall, very moderate experience with many more ways to improve.