Thai AirAsia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 29 reviews
5/10
3 star Skytrax Rating
Filter Reviews by :
Show
10/10

"warm service from cabin crew"

(Singapore)

Verified Review | Flew on FD354 from Singapore to Bangkok Don Mueang and transit to FD3427 to Chiang Mai. The airline offers the Fly-thru service which means I do not need to collect my baggage in Bangkok despite many other LCCs require connecting passengers to do so. On both flights I was amazed by the warm service from the cabin crew. The on-board refreshments are for preorder or purchase onboard, in decent prices. I would recommend Thai AirAsia for this route.
AircraftA320 / A320NEO
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteSIN to CNX via DMK
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"curious mixture of positives & negatives"

(United States)

Verified Review | My flying experience Bangkok DMK to Singapore with Thai AirAsia was a curious mixture of positives and negatives. AirAsia uses the older Don Mueang Airport to serve Bangkok. This was convenient for me as it is located quite close to my hotel, the Rama Gardens. DMK was considerably more crowded and run-down since the last time I visited when it was Bangkok's principal airport. The check-in counters are not well identified with signs, and I had to wander for a while and ask for guidance before I found the appropriate location. The Premium Flex add-on to the low DMK-SIN base fare costs about $30 USD and gives the passenger several priorities, including a separate check-in line, preferred boarding, more comfortable seating, a choice of hot meals, and 20 Kg of luggage. Once located, the check-in process was polite and efficient. Passport and security checks went reasonably quickly, but the terminal's air conditioning system didn't seem up to the challenge of the Thai sun and the teeming crowds. The boarding areas had more windows, but with the great views of the active runways came even more heat. The boarding process went smoothly. I had chosen one of the “Hot Seats” - the window seat in the forward, over-wing exit row. Except for these rows, which were empty, the flight was completely full. I don't know if this is a common feature of A320's, but the actual windows in these rows were so clouded with condensation moisture that they were essentially opaque. Another disappointment associated with these exit-row seats was that passengers in these seats are not allowed to purchase and consume the wine and beer that is sold on-board. The hot meal I had pre-ordered was actually quite tasty, but it would have been considerably improved with a Singha beer or two. Our departure and arrival were punctual, the crew were efficient and courteous, and the flight was smooth and uneventful. Despite the fact that my suitcase had been tagged for priority handling, it was the absolute last bag to appear on the luggage carousel, several minutes after the “last bag” sign had appeared. Given the opportunity, I would certainly fly with Thai AirAsia again, particularly now that I know the pitfalls to avoid.
AircraftA320
Type Of TravellerSolo Leisure
Cabin FlownPremium Economy
RouteDMK to SIN
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"only 15 minutes between flights"

(Russian Federation)

Verified Review | I booked Bangkok Don Mueang to Luang Prabang (Nov 2, 2016), but I was flying to Bangkok three hours before my flight with AirAsia. 6 days before the flight I receive and email from AirAsia, that it was rescheduled, so I won't be able to get on this flight, because instead of three hours I will have only 15 minutes between my flights. They provided only two options: I can take any other flight on the same route within 7 days of my original flight. Or I can receive a refund with AirAsia credit (not cash), which I can use only within 90 days. So my options are to spend a night at the airport (or pay for a hotel in the city from my pocket), or get useless credits, which I cannot use, because I will be leaving the country. Live Chat is alway unavailable, I tried it before and had the same results. E-form answers are always by template, no one really cares to read your messages, they only provide some default answer depending on keywords in your message. And when I tried to contact them by phone, after third attempt someone finally picked up the phone, I listened for intro messages for couple minutes and then the guy on the phone told me exactly the same, what was described in the email. Superb support service!
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteDMK to LPQ
Date FlownOctober 2016
Ground Service 12345
Value For Money 12345
no
7/10

"food fresh, cabin staff professional"

(Greece)

Verified Review | Even though AirAsia is not my favorite airline (because it is always more expensive than Lion Air and Thai Smile) I had no other choice to fly from Utapao to Chiang Mai. Hot seat was nice with enough legroom, food paid on board fresh and cabin staff very professional. I do not understand the meaning of priority boarding of hot seats if all passengers are boarding to the same bus.
AircraftA320-200
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteUTP to CNX
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"professional crew and perfect punctuality"

(Thailand)

Verified Review | Bangkok (DMK) to Yangon. Outgoing flight begin with hassle check in. I am well prepared with web check in, no luggage checked, early arrival and only need an immigration card. The queue is horrible with large crowd packed in every square inch of ground handling area, with no way to tell where the queue start. I spent 1.5 in the scrum and almost missed my flight. Once on board everything's fine. Aircraft is pretty new, professional crew and perfect punctuality. Returning flight on 8 year old A320, but seat cushion torn, dirty floor, stained and glared windows. I found my seat have broken recline button and cannot be kept in upright condition. I was reassigned a seat only to find that the one in front also has this problem.
AircraftA320-200
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteDMK to RGN
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"last 2 flights have not been on time"

(Thailand)

Verified Review | Bangkok Don Muang to Chiang Mai, flight booking for 9:40, instead they changed my flight to 10:20, and from CNX to DMK from 15:45 again they changed to 16:45. These are not the first time. Because last year I bought 5 flights for this year with them, and so far the last 2 flights that I flew with them have not been on time as well. Being a budget airline does not mean you can ignore being on time.
AircraftA320-200
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteDMK to CNX
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"a good flight as usual"

(Thailand)

Verified Review | Flew Bangkok to Phuket with Thai AirAsia. Overall it was a good flight as usual. Flight on time, staff nice and friendly while being very professional, pilot experienced and the flight (including the touchdown) was extremely smooth. In my personal opinion although it might be a little bit more expensive to fly with Thai AirAsia than the other budget airlines (i.e. Lion Air), it's generally worth it. The usual thing as always - their seat is a bit too hard - but for a 1 hour flight it's perfectly fine.
AircraftA320
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBKK to HKT
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"very friendly and helpful"

(United States)

Verified Review | This was my second Thai AirAsia flight this year flying from Hong Kong to Chiang Mai, the prior one being from CNX to HKT in January. I paid extra for the 'Hot Seats' and had seats in Row 1 each time. These seats have plenty of legroom and weren't that much more money. I also pre-purchased meals on a couple of the flights and pre-paid for checked baggage on my flight in January. I found the FA's on all flights to very friendly and helpful as were the ground staff. The Hot Seats get you priority boarding which is good if you have carry on. The prices for drinks on board are also very reasonable. I paid $3 for a Singha beer which is a bargain considering US airlines will charge $7 for a beer. All in all I had good experiences on all my flights with them and would not hesitate to use them again.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Cabin FlownPremium Economy
RouteHKG to CNX
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"crews efficient and friendly"

(Thailand)

I always find Thai AirAsia cabin crews to be efficient and friendly with a good service mind. The ground experience is from poor to fair. I need to use a wheelchair and there is little care given for people with mobility challenges. We were kept waiting for a wheelchair in Bangkok, staff arrived with a wheelchair that was in very poor state of repair. No wheelchair in Krabi but the distances were short enough that it was okay. The troubles at Krabi airport when there was no special desk for people who had paid for the priority service. Another passenger who was also physically challenged and I had to wait nowhere to sit until we approached the people at the desks. A wheelchair was produced and the person taking care of me was very good. When we got to the Bangkok airport after having to get on a bus that is physically challenged there was no one waiting for myself or the other passenger wheelchair. It took a significant amount of time and discussion before they came.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteKBV to BKK
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"this airline is a good choice"

(Netherlands)

Khon Kaen to Bangkok Don Muang. Thai AirAsia provides good quality for the money, though there are minor points of criticism. I bought their 'premium flex package', which gave me the option to choose my seat (1C), a meal - even though the flight took only 55 minutes - plus water, 20 kg luggage, and express luggage and boarding. The flight attendants were polite, but a bit too reserved to my taste. The seat was a bit too narrow, and the meal (lasagna) too bland. Boarding was fast, with a separate check in for those with a premium package, thus hardly any waiting time. My luggage came almost as first, so they were true to their promise. For short flights as mine, I think this airline is a good choice.
AircraftA320-200
Type Of TravellerSolo Leisure
Cabin FlownPremium Economy
RouteKKC to DMK
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
11 to 20 of 29 Reviews