TAP Portugal

✅ Trip Verified | If you are flying from Africa, please avoid this terrible airline. They will ill-treat you as if you were nothing. I booked a ticket for my wife through Priceline and Lisbon was her first destination. There was no mention of a nonsense and strict one-bag policy on her ticket and until she made it to the airport, only to discover that she would not be allowed to travel with her second bag. She wanted to pay extra for her second bag but in vain. I called TAP Air Portugal's customer service and was placed on hold the entire time without a positive end to the issue. I have been deeply disappointed. Neither I nor any of my family member will ever fly this bad airline.

✅ Trip Verified | Vienna to Lisbon. Perfect for boarding, 20 minutes late departure, recovered during the flight. Very good assistance on board, the crew very courteous and attentive to every small request. Good meal served, quality wines also offered. Landing on time. Perfetti all'imbarco, 20 minuti di ritardo la partenza, recuperati durante il volo. Assistenza a bordo molto buona, il personale di bordo molto cortese ed attento ad ogni più piccola richiesta. Buono il pasto servito, di qualità anche i vini proposti. Atterraggio in orario.

✅ Trip Verified | Newark to Lisbon. When we arrived at Newark airport to TAP for check in we were informed our daughters passport was not within the 90 day expiration date, and could not board the flight. The complaint i have is when i contacted TAP right when this incident occurred, they said basically, sorry there is nothing we can do for you. I asked if they can credit us another flight, and they said no, you will lose your money. This 90 day expiration should be on bookings as a reminder/ notification especially for those who dont travel often. Needless to say, I'm here just to vent in ultimate disappointment for our lost family trip. I didnt get to travel with TAP, this is for review of their customer service in the above mentioned situation. Our passports were valid and within expiration at the time of travel.

Not Verified | Lisbon to Boston. Paid the extra charge To choose our seats. Chose our seats upon ticketing (2 couples, 2 window and 2 adjacent seats) and for which we have receipts. Tap moved 1 person into the middle of the plane and gave the window seat to someone else. Same thing that i have seen in other reviews that “the plane changes sometime”. Spoke with flight attendant and was told we could apply for refund of the seat charges since we didn’t get the ones we chose. Provided receipts and boarding passes clearly showing the switch and customer service (or lack there of) insisted We were given the same “configuration”. What? You made the couple sit apart! Paying extra to choose your seats means nothing to them - you may or may not Get what you paid for! Beware and choose another more trustworthy airline! The best part is the window seat was given to an obese and rude and smelly man.

✅ Trip Verified | Porto to Newark via Lisbon. I booked a flight for a family vacation to Portugal. On the way back my trip included a connecting flight in Lisbon. I would be traveling from Porto and connecting in Lisbon before traveling to NY. Months after booking the flight I found I would be closer to Lisbon when ending my trip and requested to cancel the connection and fly out from Lisbon on my prebooked flight directly. I was told this would be a new ticket and fare prices are different and to make the change I would need to pay over $800.00. I spoke to several people and no one would put me in touch with a manger. I could not believe they would charge that much money for me to board in Lisbon instead of Porto. TAP does not care about customers. I will never again fly this airline and urge you to avoid it at all costs

✅ Trip Verified | London City to Lisbon. By far the worst flight experience I've ever had. 30 minutes after our flight was supposed to leave, ground staff explained that the flight was "full" which meant that they couldn't fly everyone directly to Lisbon. Ground staff then asked all the passengers sat in the departure gate whether we'd prefer to leave all passengers currently on "Standby" (even though they actually had a seat), at the airport, so that we could fly directly. Alternatively, we could take everyone, which would mean we would need to stop in Nantes, France to refuel and incur an unconfirmed delay. I think it's absolutely absurd that we were expected to make such a decision for them?! When on our second journey, there was absolutely no confirmation of when we were expected to land, just regular updates on the speed of the plane and altitude (not sure what help this was). When I asked the flight attendant how long she thought it might take to get through the airport on arrival (I had a hire car waiting and a hotel to check in) she laughed and asked how I thought she might be able to tell her this. Added to this, the food was disgusting and beverages half full. Will be avoiding TAP Portugal at all costs in future.

✅ Trip Verified | Madrid to Lisbon. TAP is totally unapologetic and shameless about not sticking to schedules. They don't even seem to bother anymore. Catering is lacking minimal creativity or effort and their hub is a world known disgrace. Plane was dirty. Now choose if you want to fly with a company like that.

✅ Trip Verified | Porto to Zurich with TAP Portugal, connecting to Calgary from Zurich with Edelweiss Air. On June 20/19 my husband & I were charged an outrageous "last minute extra baggage fee" of 250 Euros per person to fly our bikes back to Canada compared to the 110 Euros/bike advertised on TAP's website. We were shocked to learn when we arrived at the airport that we were supposed to "reserve" the bikes 36 hours in advance. There is nothing on TAP's website or online check-in information re: travelling with bicycles that communicates this yet there is very specific and detailed information about how to pack your bike. When we checked in online we tried to pay for our luggage/bikes (as we did with Air Canada for the flight over to Portugal) but TAP's communication only says "contact the Contact Centre or TAP desk to ensure sports equipment is registered correctly indicating weight & dimensions." This is far too vague and certainly isn't clear and explicit that this is required to avoid a very punitive last minute extra baggage fee. This reservation requirement is not standard practice among airlines (and we've flown at least 12 different airlines over the years with our bikes). The weight & dimensions of bikes must be confirmed by airline staff at check-in anyway (why would the airline simply accept verbal communication?). It is the airlines responsibility to clearly communicate the requirement to reserve bikes in advance and the consequences of not doing so. Our request for a partial refund of the difference has been denied twice. Clearly TAP is not accepting responsibility for inadequate website communication and poor business practice. As such we can only conclude that this an opportunistic cash grab by the airline which takes advantage of unsuspecting travellers / cyclists who have never flown TAP before.

Not Verified | Overall, a poor experience. TAP Portugal is attempting to capture trans-Atlantic traffic, but the infrastructure in Lisbon is completely unprepared to handle the load. If you chose this airline, be ready for 3+ hours standing in line at immigration. Trans-Atlantic planes cannot access the terminal directly, so they park 20-30 minutes away and you get to crowd onto a bus for the trip. If you don’t mind the lines and the waiting, you can pay $500-1000 for an upgrade but if you fly economy, don’t expect to find luggage space left overhead by the time you board. Terminal staff do not bother to police the queues, so everyone cheats and boards early, taking up all the overhead with purses and small bags. Overall, a poor experience. Will not do that again.

Not Verified | Chicago to Lisbon. Awful. They knew the day before that our flight would be delayed 7.5 hours and didn't send out a notice about it until 3 hours before the original take off time. Also I called to pre check luggage and the customer service rep never followed through so I ended up paying an extra 30 dollars at the airport to check a bag.