TAP Portugal

✅ Trip Verified | Funchal to Lisbon. TAP now offers a semi-low cost service, offering tea and coffee and you buy a sandwich by 6 euros if you like being robbed. However they still sell their products with catering included. Cabin crew is lucklustre, uninspired, uncharming and aggressively ironic. The life jacked wasn't beneath my seat but on front of it. For 260 eur one way domestic route of one hour 20 minutes it's a sad service. Plane could be cleaner but I think they will use more the Embraer 190 to Funchal. Is excellent for the route and airport. Great legroom. Have in attention God forbid you have to contact them. They dissuade your attempts.

✅ Trip Verified | After arrival in Cabo Verde our luggage was missing. No representative of the airline was present and I was never contacted by one, too. We were not provided any information about: (i) delivery date of the luggage; (ii) contact information; and (iii) refund options. We had to buy the most necessary items (clothes, etc.) on our own expense. On the return flight I tried to clarify the situation in Lisboa. After waiting 40 minutes in a cue, a highly unfriendly TAP representative informed me that all refund claims need to be made online. Without further information provided by the representative I finally found the necessary information online. After more than 3 months and repeated phone calls (average waiting period about 30 minutes) the status is still pending and the airline is unresponsive.

✅ Trip Verified | Today I went to the TAP website to find out about my trip back to Brazil, I was surprised because the company canceled my flight and did not warn me. I contacted them via skype, as I currently live in Dublin, the first agent after 40 minutes attended me, super attentive but could not solve my situation, suggested that I buy a new flight from Dublin to Lisbon because this was the route canceled. I went on the website to look for and I didn't find flight 872 that left Dublin. I called the company again, the 3 agents disconnected the Skype call in the middle of the conversation. On the fourth attempt the very kind agent gave me a solution, we can change the date, ok, I will transfer it to the responsible sector. A man came to me whose name I don't remember, first he, according to him, did a search on the company's system, and informed me that it was more viable for me to get a ticket voucher and buy a new ticket in cash, I told him that I had no interest in the voucher, as I would lose one of the connections that I would make from São Paulo to my city Florianópolis. When I informed him that I would not use the voucher and would like a free solution, as I had already lost the right to use the connection from São Paulo to my city, he found a solution, I can send him to São Paulo July 3rd, great I accept, he removed my two checked bags that I paid for, it was a scam that the Tap company managed to deceive me bilaterally, I do not accept these conditions I demand that my luggage return to my boarding pass.

✅ Trip Verified | Operated by an Embraer 190 from TAP Express, former Portugália Airlines. The takeover from TAP clearly downgraded the service at Portugália Airlines. But it is a good aircraft for the route and eventually for the creation of a domestic air route similar to the one between Lisbon and Porto. No service onboard.

✅ Trip Verified | As passengers entered the aircraft, cabin crew were with their backs turned, it seemed like cargo was entering the aircraft. The same on disembarking. They didn't serve anything due 'restrictions' of the ongoing pandemic. This is a service they are always very clamorous of offering and are included in the tariffs bought. It's very clear that older cabin crew, who have been professionally promoted, are far worse in terms of dealing with customers that the new ones. Many passengers weren't using masks and there was no warning from the cabin crew. I really don't know how this airline will survive and in what state of mind are the Portuguese Government to think of injecting money on this failed project which has been like this from the very beginning. Even with no flights at Lisbon airport, luggage were late.

✅ Trip Verified | My husband and I flew with TAP for the first time this year after four previous visits to Portugal. This our fifth flight was the best. We flew from Toronto direct to Lisbon on February 23, 2020. We were booked to fly home on April 1st but because of the coronavirus we had to make arrangements to fly home early. We were able to change our return flight from Lisbon to Toronto on March 24th without any extra fees. My husband and I are regular travellers all over the world and TAP was the best airline we have experienced. The check in, cabin staff, entertainment, seats, food were all 10/10 and that was in economy. I hope in these unknown economic times Portugal knows what a great resource they have with TAP Airlines and they support it to the max.

✅ Trip Verified | When you fly with TAP, cross your fingers and pray that you will get to your destination on time and with your bags. If anything goes wrong and you have to deal with your customer service department, you will wish you had booked with someone else. Their customer service is atrocious!

✅ Trip Verified | London Heathrow to Faro via Lisbon. One of my favourite airlines! Amazing crew and service, sometimes the check-in can be tricky at some airports, but I point my finger to the airport not to the airline. At LHR airport the guy managing the queue didn't know a clue about credit card verification, lost about 20 mins there. Boarding was excellent, no rush at all. One of the few airlines that gives food on economy and a generous bag allowance. I would fly more with TAP Portugal if they had direct flight's to Faro City.

✅ Trip Verified | Luxembourg to Miami via Lisbon. Short in numbers: Phone bill for what they call customer service: USD 153.00 Total waiting time on the phone with terrible music: 7 hours 53 minutes. Managers i talked to: 3 Operators i talked to: 23 Flight route: Miami-Lisbon-Luxembourg Spend 153$ on phone bills not talking to anybody who can help changing a simple reservation! Customer service is the worst of all. In this review i respected the fact that it is a hard time for everybody during this pandemic but they would been better off transferring their customers to other airlines. Unfriendly, unhelpful, managers can’t help you either, they keep cancelling your flight without notice, giving you a “voucher” that takes weeks, even over a month to arrive. It is also a voucher that only works with TAP. Also TAP tickets cannot be transferred to other airlines that are in the same Star Alliance so i got pretty much stuck with them. Flights during the Covid19 outbreak can’t be rescheduled before end of may (what is ok) but not transferred to another airline, also when your flight gets rescheduled with TAP there is only one chance. If the flight gets cancelled you have to pay for a new ticket (thats what i got told by an operator on the phone), so no chance of doing anything. I rescheduled another flight for a friend who is with me that got cancelled by Swiss over United that took me 15 minutes to do and was totally free without any problem whatsoever! TAP’s international phone numbers are not working so you have to call them internationally, thats where they hang up on you.

✅ Trip Verified | Honest and inexpensive pricing of a one way ticket during the Covid 19 emergency. FNC-LIS-YYZ. Easy booking and fast receipt of electronic tickets. Flight time change communicated with plenty of notice. E mails were also sent by TAP in advance advising of elimination or reduction in on board service. The first leg of the flight was 25% full on an older Embraer but satisfactory for a 1 hour 40 minute flight. The delightful check in employee at FNC offered to include our packed to the max carry-on luggage with our checked hold luggage at no extra cost. Saved us lugging it on and off the plane. Really appreciated. Luggage arrived on the belt in Lisbon after a 30 minute wait which was slow for an airport with few flights that day. The next leg from LIS to YYZ was on a new, clean A330 Neo again no more than 25% full. Even though there was only one pass of cabin service in an 8 hour flight, it was very generous and the on board meal was delicious. The entertainment system was superb and cockpit announcements were simple and relevant. Flight arrived early and baggage delivery was fast in a near deserted Toronto airport.