TAP Portugal

✅ Trip Verified | A journey that was a "game of two halves". This "half" was great, brand new A330, I flew it a few weeks ago in Business Class and was underwhelmed, for a business class fare I felt things could have been better, in economy however I felt the value of the fare (in this case paid with miles) made TAP a more attractive option. They are frequently the cheapest option too and from Brazil (to/from Europe) and really no substantial shortcomings compared to the opposition. Service is polite and efficient, food is ok, nothing special a bit meagre but not noticeably different to the more expensive competition, the aircraft is great, seat reasonably comfortable at least as comfortable as KLM/AF who I normally use, entertainment, same, I couldn't get connected to wifi but i think i needed an app on my phone so my fault...Its the shortest hop across from Brazil to Europe which is also a plus. All in all a very decent economy product, I will leave a report about my experience in the "second half" flight from Lisbon to London which was completely different and simply awful, but long haul in Economy TAP does a good job!

✅ Trip Verified | Friends warned us about the service and product offered by TAP. We chose to fly them out of last resort - which would be my advice too. Crew and service are way below par in business class. FA's clearly don't like their jobs and the food was best described as gruel. They looked puzzled at why they were clearing my tray full of food. Drink selection is on par with Azore Airlines (formely SATA). Gin, Scotch, red & white wine, who is running this class of service on a legacy carrier ? The new A321 Neo has a tight business class seat which is sad considering this one of their newest aircraft. I hate the shoulder belts that they make you connect while taking off & landing - they don't have belt tensioners which make them too tight on your shoulder. Flying a single aisle aircraft across the pond for 8 hours isn't the best choice but during Covid I can see why they chose this - 67 people in economy and 4 in business class. While the airlines are choosing these more now than ever they are a bumpy ride for a long time and best avoided. You would think that 4 cabin crew could have been more attentive to the business traveller but they were more interested in chatting in forward galley with very minimal walk thru to see if we needed anything - all in all, there are better out there, and if you aren't forced due to routing or last efforts I'd say choose someone else.

✅ Trip Verified | I was denied access on tuesday to enter the flight because I had no covid-19 test. The woman at the counter told me to bring one less than 15 days. Which i brought on Thursday for my new flight. They then denied me again for not having a covid19 test less than 72 hours before departure. They then refuse any change on my flight for less then $500 extra fees, and advice me to take a new one for $300.

✅ Trip Verified | Absolutely Terrible. They are going against all European law and worst of all I can not imagine they are being allowed to. I hope they are made to pay all the passengers to whom they just sent travel vouchers to. They do not answer their phones, emails, or complaints. Avoid at all costs ever since COVID hit or you will be offered a voucher with a limited amount of time to use it on top of everything. During the pandemic with a mandatory quarantine, they offer a 1 year time period to use it.

Not Verified | Worst Customer Service I've experienced so far. Super frustrating. Website is bugging, no transactions possible since the website crushed about 6 times in a row. We've been trying this for days now. It's impossible to reach someone of the customer service via phone, since they kick you out of the line after +1hr of waiting! This happened several times. Wanted to book extra baggage and seat reservations, just not possible. I can leave my money elsewhere. You would think the airlines are desperate for money in this pandemic. But they're lacking service staff instead of providing more, especially now needed jobs. Can't even tell how frustrating this experience is. Spending several hours trying to figure out how to contact someone because the website doesn't work. I wouldn't even reach someone if I wanted to cancel the whole flight.

Not Verified | My husband and I booked a trip to Portugal last October to go this past May for our one year wedding anniversary. TAP cancelled our flights without notifying us due to COVID-19, which we totally understood - though, being notified would have been nice. They issued us a refund voucher good for 2 years which doesn’t work for us as we don’t know if we will be able to go in the next 2 years (keep in mind a year of that time it is likely we won’t be able to travel due to COVID). We have asked for a refund of our almost $2,000 dollars that they have had for almost a year now. They still haven't refunded our money. Despite them telling us we would have our money in 2 months, it’s now been over 3 months and they just keep pushing us on to someone else. W will not be traveling TAP as their customer service is horrible! Please save yourself the headache and don’t book with TAP!

Not Verified | My son bought a ticket to fly on TAP airlines to Germany on June 29, 2020. He bought the ticket around December 2019. The airline cancelled the flight due to the Covid 19 restrictions. He got a voucher. He rebooked for August 10. The flight was again cancelled and he got another voucher. He got a new ticket for September 7. But due to Germany imposed restrictions, it was clear he wasn’t going to be able to fly in that date, so he tried to cancel and did a refund request for another voucher. But the airline never responded. They did not respond to the request, they did not respond to his emails, and they never answered the phone when we called. He went online and send an email using a form TAP airlines has for customer service, and this is how they responded: “Please allow us to inform you that this department does not handle refunds.” The date went by and no word from the airline. These days of uncertainty, patience has to go both ways. If they cancel, we understand. But if we cancel, they look the other way? If they don’t refund him his money or give him another voucher, my family will never again fly on TAP. And we fly often.

✅ Trip Verified | Excellent flight with TAP. I don't know if the pandemic affected their prices, but I am glad for once to see the tickets back to reasonable prices. TAP was becoming far too expensive and I rarely see any Portuguese flying with the airline. It is mostly used by foreigners connecting through Lisbon to other places in Europe. First time I travelled on an Airbus 330 neo and it was what a great plane it is. The flight was surprisingly half full with most people flying through Lisbon to other destinations in Europe. I haven't used TAP for a while but I did this time and was pleasantly surprised. Very good price and also very good service on board. Ordered a special meal free of charge and crew was attentive and pleasant. Plenty of leg room in economy and comfortable plane. I shall be using them in the Miami route and I am happy that their prices dropped. It was becoming a very expensive airline.

✅ Trip Verified | You get what you pay for. TAP generally offer the cheapest fares from São Paulo, I tend to avoid cheap when flying as it generally ends up being nasty. This was no exception. Despite the aircraft being very new I was wholly underwhelmed by the seat, felt really cramped for a business class seat. Fillet mignon was horribly overcooked and the accompanying sides dull. The port was nice. I have a chunk of TAP miles I will try to use them with Star alliance partners, it’s not terrible just not in any way at all good. Pay a bit more and enjoy with an alternative.

✅ Trip Verified | I am a Silver member and there's no lounge at Lisbon, not even a glass of water served onboard. The approach to Madeira airport was the worst I have ever experienced and I have flown this route more than thirty times. I don't think the pilot should have landed on those windy conditions. Everyone was relieved when it came to a stop. I don't even noticed the cabin crew the whole flight, at the end they were chatting with each other instead of saying goodbye and thank you.