TAP Portugal

✅ Trip Verified | This airline is unresponsive as most reviews have attested already. My suggestion is you do not contact them 'directly' but instead complain on the online Complaints Book, a legally established citizenship tool in Portugal. If they do not answer you in the mandatory 15 days as they won't, ask for the intervention and send the complaint to the Portuguese Civil Aviation Authority (ANAC). It is very likely the answer will still be absolutely inadequate if not absurd. In that case, ask for the arbitration of the Ombudsman, a State body with constitutional consolidation. You can do all this online. My latest contacts with this airline have been sui generis, they refused to sent me electronic tickets of flights bought in an online travel agency and answered my question two months after a flight saying I couldn't take a TV with me, even though I brought it with no problems. They do not follow rules and aren't compelled to do so, because unfortunately most passengers don't know how to claim their rights.

✅ Trip Verified | I don’t know why TAP Portugal offer an online HELP system because they never responded to my emails over a problem which was I inexplicably spelt the surname wrong on a reservation I was making for a friend who was joining me on the above flight. The spelling was only spotted when the check-in online was done 36 hours before the flight. Two emails were sent to the TAP Portugal head office in Lisbon asking for help, no response so I spent 16 minutes in a telephone call waiting for an agent after explaining the problem about the flight which cost 89 euros i was eventually told the name could not be corrected and that a new ticket would have to be purchased .With no other solution i purchased a new ticket which cost 604 euros. This certainly leaves me and my friends with a bad experience of dealing with this airline. No customer service and just willing to rip a person off for a simple spelling mistake. Do Tap ever read these reviews because from what I can see there is a lot of distrust and room for a great deal of improvement in customer service.

✅ Trip Verified | They have the worst customer service ever. TAP air personnel not professional at all. When I ask the them about the Covid requirements for my destination, no one knew that they were. When I was about to take my flight, the TAP associate denied me access because of a Covid test requirement that no one ever told me. They were rude and unrespectful. They do not inform you of the requirements and no compensation at all. They do not care about their customer at all.

✅ Trip Verified | Flying Business Class or Premium Economy is no use in Faro: no Priority lane at security check (by the way very very long), and no lounge available for TAP passengers. No Priority lane at boarding checks! In Lisbon, TAP lounge has been reduced to the strict minimum service, and could not be called a VIP lounge anymore. Note that vintage port is available at the bar. E190 had only 1 line of Business class seats (1 rank), but stickers "reserved to business class passengers" up to 6 ranks. An unprepared crew member tried to prevent non Business Class member to store their cabin luggage in them, and was very rude. A riot started. He did not give up and boarding was stopped. Then chief purse intervened. Then he ignored us for the entire flight.

Not Verified | Business check in is catastrophic. Almost lost my plane waiting 90min! Luggage went to wrong airport. Staff totally overworked. Never again TAP - take another plane.

✅ Trip Verified | A party of 13 people - Flights cancelled twice due to Covid - I can accept that but issued vouchers and then cancelled the Budapest to Lisbon route. So we had to book with other airlines. As we live in Budapest and TAP no longer fly to Hungary how do they expect we redeem our TAP vouchers? TAP expect us to fly to Lisbon with another airline to then book TAP flights and thereby redeem claim back what’s rightfully ours. Totally unreasonable. Do they not realise or care what the bad feeling created from 13 annoyed customers and negative reviews on websites like this do to their already damaged brand.

Not Verified | Horrible airline. Flight was cancelled due to covid, but we still almost 7 months later for a refund of our tickets. These guys are criminal as they totally not refund money of our tickets.

✅ Trip Verified | Never book with TAP Portugal! I booked my flight back home last April and they changed my itinerary (Toronto instead of Montreal) which is not at all the same place. It’s not because you are in Canada that two different cities make no difference! So I had to cancel my flight and they told me I would get a refund in 90 days. I never got the refund and it’s been 9 months! Waste of money and energy!

✅ Trip Verified | Supposed to fly from Málaga to Lisbon to catch a connecting flight hours later to Toronto. Showed up early, 2nd in line only to be to they're oversold. Thanks and bye. Beyond useless staff. They deserve to go broke. Save everyone a lot of trouble like we faced today.

✅ Trip Verified | I bought a ticket for this airline, my flight was canceled 15 days before my flight and I had to book a ticket from another airline. I was told I would be refunded since March 15th 2021. It is now November 5th 2021 and I have yet to receive a refund, I call them every month and I am told my refund has been submitted and still I have yet to receive the refund.