Swiss Intl Air Lines

✅ Verified Review | Flew London City to Athens via Zurich. Outward flights slightly delayed due to seasonal French ATC strike but nothing significant. Both outward and return journeys comfortable and food on-board appropriate for the distance flown. With good public transport connections to London City, and 35 minute check-in, this is a good way to get to Greece.

✅ Verified Review | My trip back from Cairo to Warsaw via Zurich was with adventures. I had only 40 minutes to change a plane in Zurich. However my night flight from Cairo was late 15 minutes in Cairo and also landed 15 minutes late, so boarding for next flight started before I left plane from Cairo. I was seating in the back so I was unable to take first bus. After all security and passport checking when I reached gate, stuff informed me that gate is closed and people coming by first bus reach gate successfully at the last moment. However, transfer desk moved me to next flight departing in next 5 hours, so no problem when I have lounge access. At least luggage won't be lost in Zurich. Next flight to Warsaw was late almost 1 hour. However, due to overbooked flight I got business class upgrade for this short flight, very nice. Ground and on-board staff was nice and helpful on any stage of trip. Food was also very good, especially in business. And fortunately I got my luggage on time in Warsaw. In total Swiss handles all problems making this trip very pleasant.

✅ Verified Review | Zurich to Singapore. Horrible leg room for a 12 hour flight. Seats were uncomfortable and hard. Stewardess were not alert, I asked for a drink and I said water in which she acknowledged then she went to ask others what drinks they wanted and forgot to serve me my water. The stewardess forgot to give me my food. I will never fly Swiss again.

✅ Verified Review | Zurich to Toronto. We were given a bad slot and had to wait on the plane at the gate for 90 minutes. Very frustrating for people with connections. I expect better from this airline and had never had a delay issue with them in the past. Overall not a good experience for us.

✅ Verified Review | Amsterdam to Rome via Zurich. How LX handled flight cancellation is unacceptable. Once the flight was cancelled, nobody seemed to care what happens to the passangers. We were left to figure things out on our own, standing in longest lines waiting for assistance. When my ticket was re-booked, it was re-booked with errors so that the other airline was not able to locate us in the system. I just kept running forth and back trying to figure out what are we supposed to do next. Nobody provided any food or drinks vouchers for passengers stranded for 7+ hours. We were re-booked without being asked about our preferred alternative arrangements. We ended up flying Alitalia which we would never have chosen to begin with, with their poorest chouce of drinks and no food which would be much appreciated after 6 wasted hours at Schiphol airport. One terrible and undeserved experience by Swiss.

✅ Verified Review | Montreal to Zurich. Flight left on time from Montreal. The business class section is very large being a 2-2-2 configuration in two cabins. There are a few single seats so 1-2-2 in some rows. I had seat 10A, which was a single seat with two large storage compartments on each side. The seat was very narrow and when in the lie flat setting my feet hardly fit making for a very uncomfortable sleep (but I did have lots of useless storage space!). I think before an airline installs such seats the corporate executives need to sleep in them for a few nights. Service was very limited, as the flight seemed understaffed. I received my pre-flight drink, but nothing more was offered until dinner. There was no pre-dinner bar service or appetizer. Dinner, although the food was good it was bear bones, an basic entre, small salad and bread. Although I was served one glass of wine, it took a few tries to get a refill (one only). A small slice of cake was the sole dessert (they did come by and offered one small Swiss chocolate). Breakfast was basic, yogurt and bread. Overall the business class section is cramped with, in my opinion, narrow uncomfortable seats. Meal service was very basic. I know that some airlines are trying to limit costs but Swiss need to provide some service to justify the extra cost of the business cabin. Less airline accountants and more service and staff.

✅ Verified Review | This might go down as one of the worst airline experiences ever with respect to the horrendous attitude of a couple of the cabin crew, the quality of the seat, the quality of the entertainment system and the internal climate (i.e. incredibly hot) in the cabin. I couldn't rate an airline any worse. I used to fly Swiss all the time for work and it was always fine. That was a few years ago. Fast forward to today and you have a premier name flying a plane with some crew members that are actually worse than what I have experienced on Spirit Airlines. That is saying a lot for an airline that doesn't put itself out as a low cost or budget airline like Swiss. The only thing going for this travel experience was the punctuality. That is a plus. Everything else was an F minus or zero stars. And one flight crew member was 100% fantastic. The rest made this the most miserable flight ever. Other than punctuality and one nice member of the flight crew there were so many negatives (including members of the remaining flight crew) everything was negative. I hate to write such a harsh review but that is how this flight was. Bordered on ludicrous. We were 7 friends traveling together sitting in various parts of the aircraft. The judgment was unanimous with respect to it being such a negative experience.

✅ Verified Review | Athens to Zurich, A321 On time. Good service on board they didn’t forget that I ask a special meal, and the service as good. Food as normal, not extraordinary but normal for a business Class can be better. Plane clean and the flight perfect. Onboard entertainment was working. Included the Swiss chocolates of course. Perfect information on the screen for connection flights, with the doors of the connecting flights etc etc, there technology is working.

✅ Verified Review | I fly several times a year with Swiss and they are fairly consistent: great aircraft, on time, unfriendly crew. I always make a point with this airline to greet each crew member, and see how many respond - nearly 100% this time but sometimes I was the one who initiated. Most convenient boarding gate in Geneva, short 30 minute hop to Zurich where they gave us a bottle of water and the signature chocolate just to remind you that you're not on easyJet (which is an effective marketing strategy). Smooth short transfer and boarding for another short 45 minute hop to Venice. Pretty bumpy for the whole flight which went straight over the Alps in stormy weather. Crew still managed to work quickly and serve everyone a drink - tea, coffee, wine, beer, soft drinks - which was impressive. No reassurance from the pilot about the turbulence though, and the cabin attendant only spoke German and English. When your selling point is that you're the national airline and you connect Geneva-based passengers through Zurich, it's inexcusable that you can't perform trolley service in French - all Swiss train conductors speak four languages and the competition - easyJet Switzerland - flies to Venice directly with French-speaking crew. (Ideally Italian would be offered as it's also a national language and this flight was to Italy - the pilot on the way back did make an Italian announcement but he was the only one. LH subsidiary Air Dolimiti attendants all speak EN DE FR IT, so this is possible). Delay in Venice waiting for steps - but this was well communicated. On the way back, we flew on their fancy new CS100 aircraft with Ferrari-esque interiors. That's all well and good but you need to turn on the air conditioning before passengers board (a regular issue with Swiss). A cabin attendant just stood next to my co-passenger and watched her struggle to put her bag in the overhead locker even after she was asked (in Swiss German) if she thought the duty free bag could go up there. (She responded with a "yes" and a look that said "of course you can put your luggage in a the luggage bin".) The CS100 has massive luggage bins which is great, but quite a few people hit their heads on them when disembarking - a little warning from the crew would be nice. In summary, service by the book without a smile in reliable clean, new aircraft. General lack of empathy and customer-centred service: don't expect anyone to help you if you have any problems.

✅ Verified Review | I was booked from Warsaw to New Delhi via Zurich on 19th August. The original flight was at 9.40am and I reached the airport at 8.15am. At the time I was told the flight is overbooked so they are issuing my boarding pass wihout the seat no even though I arrived 90 minutes before departure. Then I went to the gate to get my seat confirmed and they told me that my flight has been 're booked without even asking me and my connecting flight from Zurich to New Delhi I will not be able to make it. I pleaded with them as I had to reach India and catch a flight early morning to Bhopal as I had to attend a very important meeting. The staff did not listen to me and I asked them not to cancel my Zurich to New Delhi booking as I will book another flight to Zurich to catch it but they just did not comply as I had to reach there very urgently. They just gave me 70 ZL to last for 9hours. Now after a lot of debate when I was left with no other option i was asked to collect my checked in luggage from belt 5A. I was standing in front of belt 5a waiting for my luggage for nearly 3hours to collect it and re check in. Finally I was able to pass time stranded on the airport with the 15USD given by Swiss as compensation which was of great help, and went to the check in counter of Qatar. My transit time in Doha, Qatar was 2 hours in order to catch the next flight to New Delhi. The Qatar flight got delayed for some technical reason and then I missed my connecting flight to New Delhi adding another torrential 18 hours at Doha. There were three passengers including me who were booked to New Delhi via Zurich from Warsaw. Now they are offering me a voucher of 13000INR which can be used on Swiss Air as a compensation without even feeling sorry or having the courtesy to call me or write to me. This they offered after 3 days when I got back and wrote to them. I was suppose to arrive in New Delhi on Saturday night but the flight landed on Monday. It was a 32 hour delay. I called Swiss from Doha asking them to rebook me to India on an earlier flight but they refused saying all other flights were booked. I then booked myself at my own cost on Indigo flight which was after 12hours as I had to get back in time. This is unprofessional behaviour from Swiss.