Swiss Intl Air Lines

✅ Verified Review | Zurich to Budapest. You may check in and reserve your seat in advance, but Swiss might assign another seat to you without giving you any explanation, just a vague shrug and I don’t know, I don’t care attitude. Never happened to me with any other airline.

✅ Verified Review | Flew Swiss from Delhi to New York JFK via Zurich. Boarding was very smooth. Seats are ok. Not much leg space available. IFE was very limited. Clean interior. Food was ok. Good selection of drinks. Friendly staffs. Worst IFE on long haul flight. Online check in did not work as expected. It sent me a confirmation email without boarding pass, so had to pick it up at the counter.

✅ Verified Review | Sao Paulo to Geneva via Zurich. Pleasantly surprised. Good seats with above average leg room, I could stretch myself quite a bit. Flight on time and fast check-in and boarding on all airports. I booked gluten free meals and was afraid they would "forget" about it but in fact I was served gluten free dinner son both flights and they were some of the best meals I had in planes, passengers next to me were quite interested in my food. The entertainment system was great. Only downside is that the flight attendants were quite cold. A bit more of eye contact and smiling would go a long way. Overall, this was a very good economy class experience.

✅ Verified Review | Singapore to Zurich on the newest Boeing 777-300ER for business trip. First impression was on the booking of seats: we have to pay to book some ‘premium’ seats on business class. Very surprising. However if you are lucky enough, you can get the good seats upon check in. The service was good, the ambiance was cozy. One thing which was a bit of an usual thing for me, was during the rest hours the lights in the cabin was actually pretty bright for my standard (compared say to AY, SQ and GA). Food was amazing, the airline brought local tastes every month, and the variety was also very good. There were about 3 courses for dinner, and that did not include the chocolates at the end. Cabin crews were friendly, however just to note, in my opinion it would also good to be recognized. Inflight entertainment was pretty OK - though I didnt like the fact we were ‘forced’ to watch the Swiss magazine in the beginning. There were WiFi connectivity - but in my opinion it was pretty pricey. I would recommend this airline due to the quality and the value for money.

✅ Verified Review | I travelled from Zurich to Singapore on 23 Oct with my son of 22 months old. I had bought the ticket online, and then added the infant with full name and date of birth to the ticket later via telephone service. The telephone service had reassured me on 20 Oct that my row 40 was already reserved. When i checked in, i did not get a bassinet row nor a bassinet for my child, because i was told that the limit of bassinet was 8 months. With the infant on my lap in a middle row of economy class, i could not eat as the table was not possible to be let down flat. The person before me could not lean her seat because it collided with my child's head. Upon arrival in Singapore, i called Swiss Air to figure out how to get a child seat for my infant. I was told that i could not upgrade the ticket, and had to purchase a one way ticket for a child. I should also not give the real birthdate of the baby but enter a wrong year so that the child ticket could go through. It costed me EUR 630. I find this very strange practice to enter the wrong date of birth. It makes no sense to buy an infant ticket with Swiss Airlines for a child between 9 months and 2 years old. And since this is not anywhere well documented during the ticket purchase process, there will be mistaken parents. The stewardesses were sympathetic but not very helpful in my situation. The food was average.

✅ Verified Review | Zurich to Venice. Swiss impressed me. Amazing service, for such a short flight we were served snacks and refreshments (included in the ticket price) and the drinks were a big size. Thank you chocolates were handed out and the kids got given Swiss candy. The crew were very friendly and generous with extra carry on baggage, I was very impressed with the service for a short flight under 1 hour. I will definitely be flying Swiss again in the future. The cabin announcements were in many languages (Swiss German, Swiss French, Itialian and English). As far as entertainment, the screens that drop from the ceiling had a decent entertainment and I wasn't bored, although being into aviation may have played a part of that as it was mainly about swiss, if you didn't like flying you would probably find it boring. The magazine was great, very little adverts which was nice. All in all I would definitely recommend the airline and I congratulate Swiss on their professional and efficient, on time service on my flight to Italy today! Very good value for money.

✅ Verified Review | Chicago to Dubai via Zurich in business class. Lounge in Chicago is tiny, minimal amenities and crowded. On board the product is outdated with seats showing lots of wear and tear and though flat, you find yourself right on the ground which I don't like. The meals were uninspiring with everything brought out on one tray except for the entree which was just a choice between chicken or beef. Amenity kit was barely anything and wines seemed cheap. The crew are robotic and seem thoroughly uninterested in taking care of passengers. Was scolded by a crew member for trying to use the toilet "too close to landing" which took place 40 minutes later. Even the purser was awful on both flights and seemed uninterested in taking part in any sort of device. Only positive was the both flights were on time and Lounge E in ZRH airport was nice. Everything else mediocre at best and would chose to fly another company.

✅ Verified Review | Flew London City to Athens via Zurich. Outward flights slightly delayed due to seasonal French ATC strike but nothing significant. Both outward and return journeys comfortable and food on-board appropriate for the distance flown. With good public transport connections to London City, and 35 minute check-in, this is a good way to get to Greece.

✅ Verified Review | My trip back from Cairo to Warsaw via Zurich was with adventures. I had only 40 minutes to change a plane in Zurich. However my night flight from Cairo was late 15 minutes in Cairo and also landed 15 minutes late, so boarding for next flight started before I left plane from Cairo. I was seating in the back so I was unable to take first bus. After all security and passport checking when I reached gate, stuff informed me that gate is closed and people coming by first bus reach gate successfully at the last moment. However, transfer desk moved me to next flight departing in next 5 hours, so no problem when I have lounge access. At least luggage won't be lost in Zurich. Next flight to Warsaw was late almost 1 hour. However, due to overbooked flight I got business class upgrade for this short flight, very nice. Ground and on-board staff was nice and helpful on any stage of trip. Food was also very good, especially in business. And fortunately I got my luggage on time in Warsaw. In total Swiss handles all problems making this trip very pleasant.

✅ Verified Review | Zurich to Singapore. Horrible leg room for a 12 hour flight. Seats were uncomfortable and hard. Stewardess were not alert, I asked for a drink and I said water in which she acknowledged then she went to ask others what drinks they wanted and forgot to serve me my water. The stewardess forgot to give me my food. I will never fly Swiss again.