Swiss Intl Air Lines

✅ Verified Review | Prague to Paris via Zurich. Once more perfect flight with Swiss. Quick boardings, clean aircraft, smiling crews, reasonable snacks and drinks (wine/beers served for free). However a weird and new situation at airport baggage drop in Prague : I hold 2 Star-Alliance cards, from 2 different airlines: one with Gold status, on which I would not earn any miles on these flights, but I would be allowed to 46kg, the second one (basic status) awarding miles on these flights, but limited to 23kg, that I obviously used for my on-line check-in. I had more than 23kg. It is a common practice that in this case, my extra-weight is accepted when showing my Gold status on Star Alliance. It was not, for the first time in more than 10 years. Attendant cancelled my original check-in despite my protest, and registered me under Gold status without my agreement. I was not going to earn any miles. However 14 days later, after my claim, Star Alliance fixed it.

✅ Verified Review | J ai passé un très agréable vol avec suisse! Le seul problème c'est qu il y a eu 30minutes de retard. Les hôtesses et les stewards étaient très souriant. Avant le vol on nous a servit des bonbons et du chocolat. Les sièges étaient confortables et l avion était tout neuf. Après le décollage du coca et dès snack nous on été donné et juste avant la descente aussi. Bref je recommande fortement | I had a very nice flight with Swiss! The only problem is that they were 30 minutes late. The hostesses and stewards were very smiling. Before the flight we were served candy and chocolate. The seats were comfortable and the plane was brand new. After taking off we were given cocoa and snacks and again just before the descent too. I highly recommend.

✅ Verified Review | I had bought a round trip ticket from Barcelona to Zurich – I had also paid extra to choose my seat. (5F). On my return from Zurich to Barcelona I printed out my boarding pass at Zurich airport. Everything was fine. (Note: I had just left Zurich University Hospital after having a procedure there – which is why I paid to have a quiet seat at the front of the plane!). At the gate I was given another boarding pass - seat 25F – a horrible seat with no window – crowded at the middle / back of the plane. Reason: the plane had been "reconfigured" with a larger Business Class. The very unhelpful and arrogant staff told me I would have to apply to swiss.com for my refund. They gave me a moderately better seat a few seats further up from 25F just before take off. However, there was not one person seated in Business Class. Business Class was rows 1 through 13 in this reconfigured plane. My seat 5F was empty – as was every seat in rows 1 through 13. Well done Swiss for treating a passenger as though they were on the lowest cost carrier in Europe.

✅ Verified Review | Zurich to London Heathrow. Traveling with a family of 4 (2 adults, 1 toddler and one infant), we were all assigned seats in different rows, including our 3 year old sat 8 rows away from her parents! Flight crew made minimal effort to help us get reunited, despite the flight not being fully booked (my wife still had to sit separately with the baby so I could not support her during the flight). They also told my wife she could not breastfeed our baby on take off and that crying is good for them. Sorry to our fellow passengers as our baby screamed until the seatbelt sign went off. Not a family friendly airline.

✅ Verified Review | Everything is perfect with Swiss: an excellent First Class lounge in Zurich, an incredible First Class seat, a very quiet First Class and a special "atmosphere" in the cabin. High level of service from the team. All the efforts are focused on you. It is a real pleasure to fly with Swiss.

✅ Verified Review | Flying LX1027 from Dusseldorf to Zurich. Boarding was on time and went very smoothly. There were some unaccompanied children seated next to me and the ground staff and the cabin crew really cared about them, made them small presents and wanted them to be happy all around. It was a joy to watch. The crew were outstandingly polyglot. Apart from the standard fluency in English, German and French you would expect from a Swiss crew, some crew members even had some competency in Spanish and Portuguese. The aircraft was very clean. There wasn't too much leg room, but it was sufficient. Though it was only a 55-minute flight, there were drinks and sandwiches served. The sandwiches were really tasty. Though it would have already been a very good flight, the outstanding crew made it a great experience.

✅ Verified Review | Flew Berlin to London Heathrow via Zurich. Swiss has a really nice business class product for European flights. I really like connecting at Zurich. The Swiss staff are generally very pleasant. Have flown Swiss in Economy, Business and First many many times. The Swiss quality of food on these shorts is quite good. A minus is that you have really small wine glasses. If you are unlucky, they come only once. Great is their Swiss beer.

✅ Verified Review | Hong Kong to Dublin via Zurich. I took an eleven hour flight from Hong Kong to Zurich on August third, and as soon as the plane was in the air it was obvious something was wrong and we had to emergency land in Moscow for six hours. We were told we would be there for two hours, they did not give us another meal, they supplied soup only if you asked for it and not everybody knew to ask for it, they did however hand out chocolates and drinks which I appreciated - but they would not let us off the plane for six hours. We ended up on the flight for 21 hours, I missed my connecting flight, was put on a plane backw to Frankfurt and then a flight to Dublin four hours later. I should have been home by 4pm latest, I was home at 4am that night. On top of that, all they did to say sorry was give us a food voucher only usable in four variations of basically the same sandwich shop who wouldn't make you a new sandwich if you didn't like the ones on display. I will say the cabin crew were very friendly and seemed to be following protocol, and they made it easier to stick. The seats in economy were cramped and uncomfortable. The food was standard, they didn't sell snacks. The movie selection was alright, but you had to pay for wifi which annoys me.The flight to Hong Kong was fine, I had no qualms with it. But the way they handled the delays and problems encountered was very poor and I would not recommend for that reason.

✅ Verified Review | Flew Geneva to New York. My evaluation of this airline is beyond poor when it comes to customer service. I will say they did have the best business class seats I have traveled in compared to most other carriers. Their flight crew was excellent. Now when it comes to their ability to be on-time. Well they were constantly late on departures and arrivals by not just minutes but hours. This was not weather related but instead airline related. They lost my luggage, 4 days later no luggage and no information from them.

✅ Verified Review | Flew Mumbai to Zurich on Swiss. Flight check in was smooth and uneventful and took no time at all. The flight boarded and departed on time. Aircraft very clean and tidy although the plane looked a tad old. Late night snack and drinks service offered after take off. Very hurried service with limited interaction with the crew, they seemed to be in a rush. Meal was a pitta like roll and quite okay. Seats on the flight are alright, entertainment on Swiss seemed okay although with a night flight one hardly watches anything. Landed before time in Zurich.