Sunwing Airlines

Jan 30/15 WG521 to Puerto Vallarta return WG 522 Feb 6th. 28 of us going to a wedding. We paid extra for Elite Plus and did get extra legroom but still cramped 3x3 seating audio system unintelligible food average. A cold pizza accompanied by a 2 oz. glass of complimentary wine cabin staff sat around no drink service even forgot the complimentary glass of champagne on return trip.

Feb 15 2015 flight 619 from Cuba. Delayed 8.5 hours on direct flight to Saskatoon had to redirect to Toronto to fuel up as we were too heavy. Had to sit in the plane for 2.5 hours in Toronto as well. Sunwing service on flight was rude and lack of food for such a delay. 188 people on board this flight. Were to land in Saskatoon at 8am Sunday morning finally made it to Saskatoon at 6pm Sunday night. We will never fly Sunwing again nor recommend to anyone we know. Very unprofessional chaotic unorganized rude lack of communication. All around a terrible experience. Were told we could not recline seats and made for a very uncomfortable flight both ways.

This airline has a reputation for being terribly late. Our flight to Cancun was delayed 8 hours which resulted in a full day loss on our trip. They would tell us every hour "the plane will be here in an hour" but that went on for 8 hours. Our 6am flight turned into a 3pm flight which means they served us old breakfast sandwiches on the plane. The return flight was also delayed. We were picked up at our resort at 6:50pm and our plane finally departed at 3.30am. The flight attendants handed out $75 coupons to everyone for the delays but they ran out of copies for the last row of the plane (where I sat). This was January 5th. Still haven't received my coupon.

Flight 238 from Toronto to Cayo Coco was very good. Service was excellent delicious lunch hot turkey sandwich or pizza with glass of red or white wine or pop and cookies. Flight attendants were very friendly and helpful. On the return flight 239 we had medical emergency which was handled very professionally. Overall very satisfactory trip.

The food was terrible and they ran out I mean everyone expects nasty food on an airplane but it was barely edible. The "veggie pizza" was greasy dough with about a teaspoon of pasta sauce. They ran out of the other option long before they got to my family and since we didn't get an option (not that we complained) our flight attendant offered us each a full can of soda instead of a glassful. The people in the 2 rows at the very back didn't get anything - they were offered 2 desserts and one of the flight attendants actually offered part of his own bagged lunch to them! I would pay more for my flight just to get a nutritious filling meal. It seems like they actually go out of their way to find the most unappetizing cheap food possible. They also showed current movies good for viewers of any age and gave a free set of headphones on the way to our destination (you must keep them for the return flight). The flight attendants were all very nice and did there job (plus more as stated above) no baggage was lost and check-in was simple. The Sunwing reps in Ixtapa Mexico were very nice. They also worked certain hours throughout the week for bookings. The flight schedule was posted and kept up to date in the lobby of our hotel so we were aware of any delays (there were none) and of the 1 hour stop in Saskatoon AB before landing in Calgary AB. We ended up arriving in Calgary an hour ahead of schedule! Overall good but the food - really?

This airline has a reputation for not being on time as I have now discovered. We were on a flight on December 21 2014 to Punta Cana and the flight was delayed for an hour with no explanation. On the return flight from Punta Cana to Toronto the flight was delayed 3 hours. Once we boarded we were advised by the Pilot that there was a mechanical problem but they would be able to obtain the required information from the ground? We were also advised that the air conditioning was not functioning but once airborne the air condition would be resolved. The Sunwing customer service is non existent and especially if you purchased the package through a Travel Agent their response was that they did not communicate directly with customers and it would be necessary to contact the Travel Agent for assistance. Try contacting anyone at Sunwing not possible! They do provide customer service and avoid any contact with customers as much as possible. Would not book any vacations again with Sunwing.

Flight 764 Jan 11 2015. Montreal to Sint Maarten. Flight 765 Jan 18 2015. Sint Maarten to Montreal. We found the ground crew to be very courteous and that is where our compliments stop. I have never seen cabin seating so tight and I am only 5 ft tall. The planes are not only cramped but also outdated not having screens behind the seats. On our return voyage which departed Sint Maarten at 6.30 pm we did not see any cabin crew for 2 hours after take off. We could not get water or any beverages until halfway through the trip. I have travelled with Air Canada WestJet Thomas cook and Air Transat and have found those experiences more enjoyable. I will avoid any destination in the future if Sunwing is the carrier. It is most definitely not pleasant feeling like I am being herded like cattle in tight spaces. Surely with the money being saved on cheaper fuel today Sunwing could take out a few rows of seating In order to allow its passengers to be able to shift a little in their seat. On a final note I am happy that I did not pay a premium for Elite as the seats appeared to be at best 2 inches larger.

The flight was a disappointment for 2 reasons. You see the ads on TV for "champagne flights" where people are given a normal glassful. In reality all we got was a thimbleful in a tiny plastic shot glass - less than one ounce. If they are going to push these champagne flights in every ad it should be as advertised. The other problem is the outdated movie screens and lack of choice in inflight entertainment. Many airlines these days have a screen in the back of every seat and a selection of things to see.

Purchased a 4 night trip to Nassau flight scheduled to leave Toronto at 6.10pm (WG746) arriving in Nassau at 9.35pm. We were delayed with no explanation for 3 hours. After de-icing we took off around 9.20pm We were in the air for about an hour and a half the Pilot messaged that one of the 2 airplane systems is down and we have to fly back to Toronto. There are plenty of airports in the states to land in but Sunwing decided to fly back to Toronto. We landed back in Toronto at around midnight. I bought a 4 night trip the first night is done by the time we fly back to Nassau it will 4am the earliest. No food or drink were served customers were complaining. I opted not to go to Nassau since we lost so much time and asked to be let off the plane. I emailed Sunwing looking for my money back or hesitantly a replacement trip. Awaiting a response. I would pay the extra money to fly another airline.

This was our first time using them. We went to Mazatlan Mexico from Jan 16/15 to Jan 23/15. I do not know if we had an exception to the rule but Sunwing was excellent. Great check-in people coming and going great flight staff and great on the ground people at the resort. A few things we did not like were: we used their Elite Plus service which was great to get a emergency exit but man the seats seemed hard. Maybe not used to flying as we only fly a few times a year sorry but Air Canada has a leg up on the seating department. You do get a free meal but it was really bad going down but an above average coming home. They only play one movie for the whole plane out of roof TV's I would rather have a seatback selection like the other airlines. Small thing but when stuck on a plane for 5 hours it's nice to have a selection. Would we use Sunwing again? For sure if going to the west side of Mexico. Planes were on time boarding on time great resort and good price. All in all great holiday provided from Sunwing Vacations.