Sunwing Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 727 reviews
3/10
No Skytrax Rating
Filter Reviews by :
Show
2/10

Sunwing Airlines customer review

(Canada)

We booked an all inclusive wedding pkg over a year in advance being assured of the best price and non stop flight from Edmonton to Huatulco. We got neither. Our flight ended up going to Winnipeg both coming and going and others in the wedding party on the same flight got a much better price. Unfortunately other things happened that I am unable to talk about. I have traveled many times before and this was by far my worst experience.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Sunwing Airlines customer review

(Canada)

We went from Toronto to Cancun and then back to Toronto. The flight was great no turbulence and we had purchased the elite seating and the extra leg room was great. The lunches served were tasty and the staff very friendly. The only complaint were the movies both going and coming thank heavens I had a good book to read. Then again I was not on flight for the entertainment. We will definitely fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Sunwing Airlines customer review

(Canada)

Feb 15 2015 flight 619 from Cuba. Delayed 8.5 hours on direct flight to Saskatoon had to redirect to Toronto to fuel up as we were too heavy. Had to sit in the plane for 2.5 hours in Toronto as well. Sunwing service on flight was rude and lack of food for such a delay. 188 people on board this flight. Were to land in Saskatoon at 8am Sunday morning finally made it to Saskatoon at 6pm Sunday night. We will never fly Sunwing again nor recommend to anyone we know. Very unprofessional chaotic unorganized rude lack of communication. All around a terrible experience. Were told we could not recline seats and made for a very uncomfortable flight both ways.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Sunwing Airlines customer review

(Canada)

This airline has a reputation for being terribly late. Our flight to Cancun was delayed 8 hours which resulted in a full day loss on our trip. They would tell us every hour "the plane will be here in an hour" but that went on for 8 hours. Our 6am flight turned into a 3pm flight which means they served us old breakfast sandwiches on the plane. The return flight was also delayed. We were picked up at our resort at 6:50pm and our plane finally departed at 3.30am. The flight attendants handed out $75 coupons to everyone for the delays but they ran out of copies for the last row of the plane (where I sat). This was January 5th. Still haven't received my coupon.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Sunwing Airlines customer review

(Canada)

We travelled from Kelowna to Ixtapa for a one-week all-inclusive this past month (January 2015). We were promised a direct non-stop flight and that's what we got. Our flights were not only on time but a bit early both down and back and the service onboard was above average. We received a little bit of champagne both there and back (yes a small amount but that's okay) and complimentary wine with our meal on the way back. The price was right Sunwings delivered what it promised and we already have another trip lined up with Sunwings. We thoroughly enjoyed our stay in Ixtapa and were are very happy with Sunwings.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Sunwing Airlines customer review

(Canada)

Currently sitting on tarmac for flight WG571. Not impressed with the lack of communication and services with this flight. Was boarded at 3.30 when flight was scheduled to depart at 3. Was further told that luggage was delayed being boarded on plane when actuality was the previous flight luggage had not even been removed. No working sink in the bathroom. Hopefully return trip from San Jose Del Cabo will be better.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Sunwing Airlines customer review

(Canada)

I will never fly Sunwing again. Currently I am sitting on a plane on the Tarmac in Toronto. I have been here 2 hours (it was supposed to be at most a 60 min stop for fuel). I was supposed to fly home to Saskatoon direct from Cuba but apparently due to wind that was not possible. This of course after I am awake all night waiting for a delayed plane. Sunwing is terrible at communicating delays with their customers. We were unable to obtain info in Cuba as to what was going on the customer care center was not answering. Finally a fellow traveller called Saskatoon to find out what was going on. It was then we learned we would be re-routed - something Sunwing kept denying once we got to the airport in Cuba. I can understand delays related to weather but a delay related to an airlines greed and tight schedule is totally inappropriate. Also inappropriate is the airlines failure to communicate with their customers.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Sunwing Airlines customer review

(Canada)

We have traveled twice in the last two months on this airline and found the service to be extremely slow the food awful. On our last trip we were in the air for over 6 hrs and I turned on my overhead light for service (another drink) only had one to that point as that was all that offered up till then. To be told we would be landing in 1 hr and I could wait till then and could my drinks for free at the resort. Very rude comment and also we were only landing to drop off people at Punta Cana and still had approx. another 3 hrs of air time. All four trips (2 to point of destination and 2 return) they had run out of tomato juice before they had got to our row 11. The movies were bad and then to have to watch 3 same re-runs of a sitcom after - that's bad. Both trips we thought were direct flights and only found out after we paid that there were stoppages on all. Not to mention delays at airports or on runway. Always was something going wrong!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Sunwing Airlines customer review

(Canada)

We booked a direct flight to Huatulco from Edmonton for early February 2015. Two weeks before our flight we were notified that our direct flight was now a connection to Winnipeg and would mean leaving two hours earlier and arriving two hours later than originally planned. Since we had not purchased the cancellation insurance - or as we now call it the Sunwing messes you over insurance" - we had no options but to spend 9 hours each day travelling that reduced our 7 day vacation down to 5 days. What was worse about all of this was that when we picked up people in Winnipeg - it was approximately 30% of the plane. So they choice to connect in Winnipeg and inconvenience 70% of their passengers rather than connecting in Edmonton and inconveniencing 30% of their passengers. This was not our first travel experience with Sunwing but I can assure you - it will be our last.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Sunwing Airlines customer review

(Canada)

Excellent service from staff either at the airport or in the plane flights were on time on the way to Holguin and back to Montreal food was decent and free the only complaint is that the plane on the way to Holguin was old and seats were bad.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes