Sunwing Airlines

✅ Trip Verified | I arrived at the hotel lobby at 6:50 a.m., expecting to catch the 7:00 a.m. pick-up bus arranged by Sunwing. The Sunwing staff at the hotel I stayed, aware of my flight departing at 11:20 a.m., assured me that the pick-up time was indeed 7:00 a.m. Unfortunately, the bus never showed up, which left me with no choice but to follow the hotel staff's advice and take a taxi to the airport around 9:30 a.m. This incident occurred on a Saturday morning, yet the hotel staff failed to appear even after 9:00 a.m. Upon returning home, I filed a claim for the taxi fare. However, the company representative disputed my claim more than four months later, asserting that their records indicated I was not present at 6:50 a.m. my hotel when the bus was supposed to arrive. According to the company's instructions, I was scheduled to be collected from my hotel 4 hours and 30 minutes prior to the departure time. Anyway, the distance between my hotel and the airport is 16 Km. Given that my husband and I were the only guests at the hotel, I suspect an error on their part, but it appears that the company is inclined to shift the blame onto the customer rather than acknowledging their own mistake. It's not surprising that the company consistently receives poor evaluations due to their refusal to take responsibility for their errors.

Not Verified | Absolutely awful. Our flight was very delayed, our rep at our resort did not come to the resort at the times he was supposed to, and when he was here he was one of the most unpleasant humans I’ve ever spoken to. I hope nobody ever has to deal with our rep as their rep. Never choose Sunwing. Everyone else we spoke to who came to our resort on Sunwing had awful experiences too. Bad bad bad.

Not Verified | I booked our round trip flight me and my husband on may 11 2023, Toronto to Cancun. Our return trip was a huge surprise that they gave a seat beside other nice strangers and my husband was also was in another spot which is around five rows behind me with other nice strangers. Is this a joke. I tried to explain at the plane entrance to flight attendant this problem she promised to talk to someone but never did. Very bad customer service with no apology. They made a mistake at the cus service no big deal they don’t care about the customers. No entertainment at all, no screens. I rate your airline service as zero. Will never recommend it to anyone.

✅ Trip Verified | People don’t book flights with Sunwing Airlines! I had a flight from Mexico to Toronto with a delay of 12 hours. My flight originally was booked for 14.30 but we left Mexico at 02.00am, arrived just in the morning, didn’t go to the work and didn’t receive any compensation! Very very bad service!

Not Verified | What a terrible airline Sunwing is. They are able to send a gate change through email but can’t notify you with a 5 hour delay? Now stuck at the airport for 7 hours after leaving the hotel. If you have all the patience in the world and you don’t value your time then look no further Sunwing is the airline for you.

✅ Trip Verified | I’ve been travelling my whole life. This was the worst experience I’ve ever had our trip was delayed three times they offered a voucher which is useless because I would never fly with them again still waiting for $500 compensation from December 2022.

✅ Trip Verified | Will never fly this airline again. Got stuck on the plane at the airport for an hour and a half because they lost a booklet and couldn't leave without it but still decided to proceed with boarding so all of us were stuck in our seats. The flight attendants were extremely rude and unprofessional, if I treated paying customers at my job the way the flight attendants treated me I would be fired immediately, I have no idea how that's allowed. Waste of my money, I get its a discount airline but I only saved $50 and my experience was 100 times worse than any other flight. There was way more wrong but unfortunately and I've reached out to the airline to resolve the issues but they didn't care and had no interest in resolving anything and their response was rude as well. I'm surprised the airline hasn't gone out of business if this is how they usually are towards everyone. I love flying and they made me never want to fly again

✅ Trip Verified | They delayed our flight 3 times and we waited at the airport for 8 hours before we could fly. We missed the whole first day of our trip. With no refund waiver that was applicable to us. As they said in the policy for flight delays for 3+ hours. It had nothing to do with any type of storm. Flight was also delayed 1hour on the way back and also waited 3 more hours for our luggage. In total of 12 in delays. Will not be using this company again. Nothing but problems after problems.

✅ Trip Verified | I made a mistake on the name of one of the tickets on the day booking. Upon noticing the error, I used the edit option on the website to correct the name. Fast forward to the day before my flight, turns out that the name change was not administered. In order to proceed with the trip, I had to call and have the name changed over the phone. Given the short notice, they needed to cancel my booking and then rebook. This cost me an additional $500 CAD + PER passenger. Each traveler was booked to each have their own room at the resort. Upon arriving at the resort, they put me and my travelling companion in the same apartment that offered two rooms. This was not clear and not at all what we were expecting. We wanted an apartment each. And there no drop down option for booking an 'apartment' when scheduling a trip. We asked for individual apartments at the venue, and we were told nothing could be done. Currently, I'm discussing these matters with Sunwing service via email, unfortunately, it's been 3 days since there initial message, no follow up.

✅ Trip Verified | It was the worst experience, both ways our flight was delayed. From Toronto to Punta Cana, the flight was delayed for two hours due to the fact that there was no crew. Back from Punta Cana, the flight was also delayed for an hour. On the plane they sell instant noodles poured with boiling water for $10. The service is simply disgusting, sunwing is interested in is money, but they are not going to provide service. So, no comfortable seats, no food, even for small carry on bags we have to pay. The service after COVID just has gotten worse.