Sunwing Airlines

If you fly to Cuba chances you will get a direct flight but if like us you are going to Mexico chances you will stop somewhere in Cuba to let some passengers off. Lost a full day of vacation because of travel time. On return they made us wait over an hour for our luggage (yes the airline is responsible for delivery of luggage). Even the Customs Agent waiting for us to show our customs cards was laughing and guessed we were with Sunwing. Never again.

After reading some of the reviews on here I am starting to think there must be 2 Sunwing Airlines! We have flown Sunwing for years now and have had the pleasure of smooth flights and friendly staff. We have just recently returned from Cuba on time with no issues yet again. I have flown WestJet and Air Canada and was treated like they (the staff) were doing me a favour by letting me be their customer. With Sunwing I think it is really a nice touch that you get a warm towel glass of champagne on departure red or white wine with your meal and a milk chocolate bar upon arrival - all free! Cost you 6 bucks for a 3 day old sandwich on Air Canada! It was only recently that Sunwing stopped giving away headsets. We are indeed satisfied Sunwing passengers.

We just returned from a 7 day vacation to Los Cabos. What was initially a direct flight turned into a 14 hour nightmare both ways. We left WPG (late) at 10 am Jan 8th and did not arrive at our hotel until midnight. We left the resort at 10 am Jan 15 and did not arrive in WPG until midnight. We paid for Elite Service each way and while we received it on the trip out no one who booked elite seats were assigned them on the return flight. We were encouraged to book excursions in-flight for better pricing which turned out to be a bad idea because we could have received 3 for the price of 2 at the hotel. Had no representation at the airport - everyone was just told to call customer service which we did however to date no one has bothered to return our call. Will definitely look for another airline next time we travel and we take a minimum of 2 each year. Horrible customer service. Someone should at least acknowledge your phone call or email.

First off let me say I have flown many airlines including charter carriers. Sunwing was by far the worst experience I have had flying. Staff were extremely rude and unhelpful. On our outbound flight Edmonton to Varadero we had a stewardess ask us to move out of the walkway so she could get by-and by asking I mean in a snarly tone 'sir you need to move I need to get past'. I replied back by saying 'give me one moment just getting my bag in the overhead bin' she ended up pushing her way past. Are they not there to assist us in helping the plane take off as scheduled and not be pushy. On our return flight - before even taking off you could here 2 of the attendants fighting with each other that there was not enough food on the flight to feed everyone - that is exactly what you want to hear after spending a week in Cuba! The aircraft's themselves are very small and cramped even if you are shorter. Overall I would be willing to pay more to fly on a competitors flight to avoid traveling with Sunwing. I would not recommend it.

Travelled to Cuba 30 Dec returned 13 Jan. No movie enroute plus no headsets to listen to on return miscount of babies and were delayed almost an hour while recount was done. The smoked meat was horrible couldn't eat it. I had paid for the Elite plus package and the stewardess wanted $3 for the headset on the return because she had informed that they were not free anymore even after I had questioned it because I was entitled to them with the elite package and what first run movies. To make things worst I paid $200 extra for this package when a passenger sitting next to me had his family of five sitting in the preferred seats at no extra cost to him. If this isn't false advertisement what is.

Travelled Jan 9 2015 flight WG320 to Santa Clara Cuba. 12 in my group 6 of them children. I cannot say enough good things about Sunwing from the people who checked us in to aircraft crew. We flew economy and compared to many other airlines we've flown were treated wonderfully. One of our group was a nervous flyer captain and crew went out of there way to make her comfortable. Champagne and juice great. Not served on any other airline. Plastic glasses are great. People don't realize that china and glass isn't used on most airlines. Breakfast was served- again it's airline food and it was good. Gourmet dining you'll have to pay a lot more for. Arrived in Cuba on time and had a wonderful vacation. Returned Jan 16 flight WG321. Again we were greeted by efficient friendly attendants. Service on plane was again Wonderful. Flight home was great. I would recommend this airline. The staff from the gate to aircraft are friendly and professional the airplane cabin and toilets were very clean and well stocked.

Booked a supposedly direct flight all Inclusive vacation to Los Cabos Mexico leaving Winnipeg Xmas day returning on New Years day Flight was changed 3 weeks before departure now leaving 3 hours later than originally scheduled the return flight was changed to leaving 3 hours later again but we had to stop at Ixtapa to let people disembark and to embark a nightmare of a flight. We were on the plane for 8 long hours very disappointed as the reason we booked with Sunwing was because of the convenient originally advertised flights. They know exactly what they are doing to maximize profits combining two flights and disrespecting their customers by only changing flights after booking. Never flying Sunwing again as they cannot be trusted.

Our flights to Cuba and back were on time the staff at the desk were very good and the plane crew were excellent. I am Celiac and called the airline office a few weeks before leaving to insure there would be a gluten free meal on board for me and was pleased to see it was taken care of. All in all it was very good.

I booked a trip from Ottawa to Cancun from December 8th to 12th. I was assured that this was a direct flight. 24 hours prior to us leaving I received a phone call from Sunwing informing us that we now have to stop in Cayo-Coco Cuba to offload some passengers. I was very upset with the agent and she informed me that they are allowed to do this as per the fine print on the agreement. We were told that it would only take 30 minutes and it was closer to an hour. The flight back is where this falls apart. We were scheduled to leave Cancun at 8.10pm when we arrived to check in we were informed that the flight will be delayed and that we are now leaving at 10.10pm. We were not informed by any Sunwing rep and the flight kept getting delayed more and more. Finally a Sunwing Rep spoke on the intercom and updated us that we would be leaving at 1.20am. We didn't leave Cancun until 3am. The Flight attendants were the most unprofessional I have met in all my years of travelling. I will never use Sunwing again.

My wife and I recently travelled with Sunwing to Cancun for a two week vacation. The flights to and from Cancuun consisted of rude staff poor service and horrible food. When we arrived in Cancun it took SunWing 2 hours to arrange our transfer from the airport to our hotel leaving us and a number of other guests who had young children standing on the curb for that time. Our return flight originating in Cancun was a disaster. During check-in the agent informed us that we were over our baggage limit which was not possible as we were returning with the same bags with which we had arrived (no additional weight). When we explained to them at length that we had purchased an extra baggage allowance and showed the receipt they replied we did not that we only had advanced seat selection and early boarding with our additional purchase. This was not the story we got either from the agent when booking or at the Calgary airport agent during check in. They both stated that the package we bought included extra baggage. We ended up having to explain ourselves to the check in agent the manager and another customer service rep but to no avail. We were told the only way we would be able to take our bags home was to pay an additional $100 or to take our bags and leave. We were given two options: either pay for the additional baggage or take our bags and leave. Of course we ended up paying the baggage fee of $100 but we left feeling very disappointed in our choice of booking on SunWing especially when we had other choices for this trip. We had made our decision to book with SunWing based in part on the additional baggage we would be allowed but it is clear that the additional baggage offering is not what it appears to be. We will never book with Sunwing again and advise others to find other vacation providers. We travel frequently and have had some great experiences and some mediocre experiences nothing we couldn't live with. But this experience is by far the worst and was worth taking the time to comment about.