Sunwing Airlines

The blizzard in Halifax on February 9th shut down the entire airport and we were sure our vacation was ruined. Sunwing flew their plane in switched crews and got us to Cuba with only a couple hours delay. The only plane to get out of Halifax last weekend. The crew were friendly kept us informed we had meals and champagne.

I recently flew to Bahamas Feb 3rd from Toronto my first time flying with them and will be my last. On the way to Bahamas we had a 6.05pm flight which we found out last min was delayed - they said 3 hrs no explanation. Asked the Sunwing Reps and they said they had no idea why it was delayed weather was great that day. They gave us a $10 food voucher. Check in was very slow they only had 2 people working and they had to hand write everyone's vouchers. Took off a 9pm which got us to Bahamas at midnight arrived at our resort close to 2 am. Return flight also delayed 4 hrs it was scheduled to leave at 10.30 pm but left at 2.30 am no explanation at all! At this time of night the Bahamas airport was basically closed down no food or water. We were signed up to get email notifications of any delays we received nothing! Disappointing.

Used Sunwing vacations for a trip to Puerto Vallarta on Feb 1 2013. Flight delayed 4 hours leaving Ottawa. Not only was there no explanation but they only told us that at check in. Leaving Mexico the same thing happened. After saying it was on time the plane was 2.5 hours late and again they only told us at the airport rather that let us wait at the hotel were we could eat drink and relax. The seats are so small if you have a larger passenger next to you you'll have to sit at an angle in order to fit. I'll never use Sunwing again.

Recently flew back from Jamaica with Sunwing and was very disappointed. Their representatives in Jamaica were not helpful in any situation. As for the airline itself all I can say that they have very poor communication skills. Our flight got delayed a few times during the day until finally we board the plane just to get off again in a few minutes. Very disorganized - they did not give us any reasons. The one day delay would not have been just a big deal if we would have been told from the beginning. On top of the run- around since they knew from the night before that they did not have any food for us on the plane no one told us to get something into us before we board. It was 7 hours without food. We did get a $150 voucher for our next trip really?

We travelled back from Punta Cana on February 2nd actually February 3rd as our flight was delayed for several hours. Checked out of our resort on Saturday morning for a 12.30 flight only to be told by the Sunwing rep that the flight was delayed until midnight no real excuse given! At around 6 my husband checked the board again went to the Sunwing rep and found out the flight was further delayed. The plane was delayed for another hour when we finally boarded we were served a dinner menu at 7 in the morning! Not provided with headphones even though the movie was playing. The plane was so small I am a small person but could not even move my legs! Never ever again would I fly this airline. We were re-imbursed the $49 for the hotel room. As far as I am concerned this airline is just providing a shuttle service back and forth to these resorts and it is only to make money customers do not matter to them!

Feb 1 - Feb 8 Ottawa - Puerto Vallarta. Flight out was 5.5 hours late due to late departure from Cuba and slow service in Ottawa. Were given meal vouchers and waited. Flight was fine elite seats with extra leg room was nice but seat mates who sprawl aren't. Entertainment system wasn't working properly - sound kept dropping out. Service was fine. Return was 1.5 hours late but was on day of major storm in Canada that saw many stranded but not us. Flight was fin. All in all no worse no better than other charter airlines.

I booked with Sunwing for Feb 13 2013 going from Toronto to Las Vegas. It was a 3.30pm flight. The plane pushed back from the gate right on time and headed for the runway. Once there it turned around and headed back to the gate. The pilot said there was a slight problem and it would only take an hour to fix. We sat on the plane for 1.5 hours and then de-boarded. I asked at the gate if there was a chance that the flight would be cancelled and was assured that we would be departing. Finally at 9.30pm they cancelled the flight. No explanations no apologies nothing. I was told on the return flight that Sunwing doesn't even own their planes. They rent them from different airlines all over the world. The plane we were on for the return trip was from Czech Airlines. I will never fly Sunwing again.

We were to fly Jan 14 from Calgary to Cancun at 10.15am. When we arrived at the airport there was a notice - flight delayed until 8.50pm. Given a voucher for a hotel room but no food. Later told when the flight from Cuba arrived we would take this plane. However our flight crew was sent elsewhere. When we arrived at 5.50pm checked luggage without incident cleared security and off to have a drink. 1.5 hrs later we hear one announcement for Sunwing. No reps to be found Westjet employee advised us that the flight was cancelled and would go tomorrow at 11.45 am. Collected the luggage got in yet another queue for hotel and food vouchers. Minimal staff present to answer questions. The next morning we check in again and learn the plane we are taking to Cancun was to go to Huatulco. There is poor management starting at the top lack of organization possible poor maintenance on airplanes and huge lack of service. We lost 26 hours of our vacation. I will not recommend Sunwing or fly Sunwing ever again!

Sunwing flight to Varadero was only delayed by an hour and a half due to weather (de-icing). Flight crew was great food was ok and included wine. This was from Windsor on Jan 31st. Return flight on Feb 7th was equally good. I have heard of delays but most of them are weather related and flyers have to be aware that safety is first priority.