Sunwing Airlines

Very disappointed in Sunwing! Outbound I wasn't able to check in online so at the airport early. Was given row 28 at rear of plane. The flight magazine was so soiled the attendant didn't like touching it. There was wads of gum stuck in the window. When food finally arrived they ran out on row 27 with only one choice for us in row 28. Leaving Mexico the Sunwing rude personal wouldn't let us carry on our luggage which was underweight and that we had carried on in Vancouver. She then gave us row 32 even thought we were 3 hours early at the terminal. She also insisted it was a direct flight to Vancouver. At 6pm we left Los Cabos and flew 55 minutes south to Puerto Vallarta sat on the ground for 50 minutes before a 4.5 hour flight to Vancouver. This was not a direct flight and not only in a non reclining chair but no food until after 9pm. Seven hours to get home from Mexico! Never again with Sunwing.

On February 19 2015 we flew to Santa Clara Cuba. Flight No: WG301. Returned flight was on February 26 flight No: WG301. On the way to Cuba we were served a meal accompanied with champagne. Nice touch. But on the way back they demanded $3.00 for a small bottle of water. I was in complete shock and asked a stewardess if we really are required to pay for the water. She confirmed that. Some time later juice and sandwiches were offered free of charge. That $3.00 bottle of water cancelled all the other pleasantries like champagne. I would be very hard pressed to fly with Sunwing again.

After booking and paying for a direct flight from Vancouver B.C. to Los Cabos we were flown to Puerto Vallarta made to disembark pick up our luggage go through customs recheck our luggage and get back on the same plane! Then flown back to Los Cabos. The flight back home was similar. Lost 2 full days to travelling for a 4.5 hour original flight! Will never fly or recommend this airline again. Everyone on this flight was very angry.

Flight WG063 from St. Petersburg Florida to Toronto on February 23. I arrived 2 hours before the departure time and I had purchased Elite pkg. There was no Elite service and the line up was extremely long. It took over an hour and a half to get to the counter to receive my boarding pass. It seemed very disorganized. Then the passengers were rushed through the security section ducking under the line barriers as the flight was being called. I have flown many times with Sunwing and I must say I was very disappointed with the service on this flight.

This airline's service has diminished significantly over several years. Their fleet is old and small so when they have mechanical issues as old planes are prone to do they don't have the fleet capacity to replace those planes to avoid delays. Our most recent trip to Mexico was delayed 2.5 hours on the way in and 6 hours on the way back due to - surprise - mechanical problems. Their fleet is ancient the plane on the way back had ashtrays in the chair armrests. During the delay we had no communication the reps on the resort notified no one about the delay with the result that the guests scheduled to leave that day were packed and ready to go when they were told they would have to stick around in the lobby for another 6 hours to wait for their airport bus which turned into an even longer wait at the airport. Sunwing then changed gates at the airport twice without informing the waiting passengers. It was a fiasco. Funny thing is we had paid over $100 extra per adult to return on the earlier flight (there was a cheaper option for a later flight). Sunwing took our money but then only provided the cheaper later option for flying out anyway. No refunds were ever issued.

Travelled from Ottawa to Cuba in February 2015. Meals were terrible. Seats so close together you could barely move. No champagne on return flight. No hot beverages. Flight delayed leaving then took 5 hours to get to Cuba but only 3.5 hours return. Ended up in Cuba with no money and I mean no money because our cards were not acceptable. Only enough cash to pay tax to depart. Sunwing Reps could do nothing to help us. Poor service to say the least.

Very disappointed. Flew Ottawa to Cancun WG 553. Paid extra for Elite Plus - seats are not wider nor is there extra leg room. We were seated in Row 1 next to a single bathroom and galley with people lining up for the bathroom. We had passengers banging into our legs and chairs as they made room for the flight attendants to go by. Do not bother to pay extra for Elite Plus seats. Our flight was scheduled to leave at 5pm it was delayed and did not take off until 9pm. Sunwing Staff did not bother to apologize once for the delay to all the waiting passengers nor bothered to provide an explanation for the delay. Unacceptable. We arrived in Cancun at 1.30am and waited for our luggage for 1 hour! Again no apology or explanation from Sunwing Staff. We arrived at our hotel at 3.30am when we were supposed to be there at 9.30pm. Our family was exhausted and the following day was spent recovering and catching up on sleep and as a result we lost a day. The crew were unprofessional and rude. Cancun-Ottawa WG554 our plane was delayed for 1.5 hours and again passengers did not receive an apology or an explanation for the delay. We will never fly Sunwing Airlines and we will gladly pay extra for other airlines that understand and deliver good customer service!

We traveled with Sunwing Feb 12 and 19. We flew from Montreal to Cayo Coco Cuba and have nothing but praise for this airline. The check-in staff in Montreal were friendly. The flight attendants were pleasant and helpful. The inflight meal was nothing fancy but edible and hot. On our way home I was not feeling well and they went out of their way to make sure I was comfortable. Despite a snowstorm leaving Montreal we were on time arriving and the plane looked fairly new. Overall a great experience! I traveled economy class and no problems with seat selection.

So disappointed in our recent trip with Sunwing. We booked a direct non-stop flight from Edmonton to Huatulco in October. In January we received confirmation of the trip. Three days later we were notified that we would now be traveling via Winnipeg on both legs of the trip. No explanation why. Just told that it's within Sunwing's legal rights to make changes. This added an extra 3 hours to each leg of our trip. On top of that the plane was old food scarce and not tasty ground staff dismissive and no in-flight entertainment to speak of. So disappointing as the resort we were at was fantastic.

Just returned home from St Maarten. My wife and I flew Sunwing for our first time. Everything was fine until we arrived back in Toronto on Sunday night. We sat on the tarmac for half an hour because no gates were available. Once we finally got off the plane and made our way down to baggage we sat there for two and half hours before they told us that the luggage was not going to be unloaded off the plane due to the cold temperature. The place went crazy and no one with any authority from Sunwing was present to provide proper details to a very tired group of passengers. 4 days later we finally received our luggage.