Sunwing Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 727 reviews
3/10
No Skytrax Rating
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7/10

Sunwing Airlines customer review

(Canada)

I want to thank Sunwing for "making the most" out of a terrible "blizzard" that postponed my holiday to Cancun for 2 days. We were to leave Saint John (Feb 15 at 7.30 am). Due to a catering issue and then the blizzard hitting the East Coast we did not fly out until early Tuesday morning (at 3.30 am arriving in Cancun at 8.00 am). I lost 2 days. But once aboard the crew had "unlimited" drinks all the way to Cancun and were Wonderful. The airline refunded my first day lost and the second day they provided a $150 voucher for our next trip. They arranged hotels and cabs gave vouchers for lunch and dinner on the Sunday and on the Monday returned us to our hotels with a $45. lunch voucher. So yes my 14 day vacation turned into 12 days. I would definitely recommend.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Sunwing Airlines customer review

(Canada)

Departure was 1.5 hrs late - it was announced that the pilot had called in sick and head office in Toronto mistakenly did not replace him! Nothing was offered to passengers to compensate for the delay. The plane felt older with outdated overhead viewing screens static sound seating space is small and uncomfortable no place in seat back to tuck your things and food was of poor quality. The 'extras' - wee bit of champagne (only on the way over) warm/hot towel and chocolate mint - were not enough to impress. Staff on the return flight were out more and much friendlier than on the way over. Sunwing (Nexus) reps. were at the airport to assist although there was initially some confusion and they were available friendly and helpful at the resort.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Sunwing Airlines customer review

(Canada)

Flew from Ottawa to Punta Cana on March 7 2015. Experienced a one hour delay due to an air conditioning problem. All in all it was a pleasant flight with a hot breakfast sandwich served. Had lots of legroom but I paid for that.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Sunwing Airlines customer review

(Canada)

Ottawa to Cancun Feb 9-16/15. Delayed coming back for 4 hrs with no explanation. Very old airplane with some sort of Russian language everywhere. Seats were so worn that there was no foam to sit on. Extremely cramped and uncomfortable. Had same experience Dec/14. We will never fly them again - even it was free!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Sunwing Airlines customer review

(Canada)

We flew to Punta Cana recently and I wanted to add my review regarding the service and overall experience with Sunwing. Their planes are old and purchased from other airlines. The leg room is non existent! Their on time departure is never "on time". The flight attendants are hit and miss but mostly miss. As I'm sure they deal with frustrated vacationer all the time. Check in staff have very poor customer service. If you can avoid flying or booking a trip with them I would highly recommend it!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Sunwing Airlines customer review

(Canada)

Flew non stop Toronto to Puerto Plata 22 Feb 15 WG411 - plane was old and seats very small - big people better book Elite Plus to be comfortable. I am average sized and it was cramped movie didn't work - flight was on time and service was fine. Champagne is a thing Sunwing does doesn't matter if it is there or not to me. WG410 on way back 1 Mar 15 - plane was quite new and seat room was much better - food typical plane food both down and back. Flight on time plane clean. I was satisfied with the service both ways. This is the second time I have booked with Sunwing - once to Cuba and this time to Puerto Plata - no problems either time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Sunwing Airlines customer review

(Canada)

We flew Feb 21-28 and had great service with Sunwing. Ott-Cancun. Flights were 1 hr delayed both ways but everything was well organized and smooth.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Sunwing Airlines customer review

(Canada)

Travelled from Ottawa to Cuba in February 2015. Meals were terrible. Seats so close together you could barely move. No champagne on return flight. No hot beverages. Flight delayed leaving then took 5 hours to get to Cuba but only 3.5 hours return. Ended up in Cuba with no money and I mean no money because our cards were not acceptable. Only enough cash to pay tax to depart. Sunwing Reps could do nothing to help us. Poor service to say the least.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Sunwing Airlines customer review

(Canada)

Very disappointed. Flew Ottawa to Cancun WG 553. Paid extra for Elite Plus - seats are not wider nor is there extra leg room. We were seated in Row 1 next to a single bathroom and galley with people lining up for the bathroom. We had passengers banging into our legs and chairs as they made room for the flight attendants to go by. Do not bother to pay extra for Elite Plus seats. Our flight was scheduled to leave at 5pm it was delayed and did not take off until 9pm. Sunwing Staff did not bother to apologize once for the delay to all the waiting passengers nor bothered to provide an explanation for the delay. Unacceptable. We arrived in Cancun at 1.30am and waited for our luggage for 1 hour! Again no apology or explanation from Sunwing Staff. We arrived at our hotel at 3.30am when we were supposed to be there at 9.30pm. Our family was exhausted and the following day was spent recovering and catching up on sleep and as a result we lost a day. The crew were unprofessional and rude. Cancun-Ottawa WG554 our plane was delayed for 1.5 hours and again passengers did not receive an apology or an explanation for the delay. We will never fly Sunwing Airlines and we will gladly pay extra for other airlines that understand and deliver good customer service!
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Sunwing Airlines customer review

(Canada)

Never again! We were supposed to be home at 8pm on Feb 18 from Mexico we got home at 3am Feb 19. There was not enough food water was rarely offered. We were supposed to be direct home to Edmonton but were diverted to Winnipeg! We travel quite a bit and always go away in the winter but I would not recommend this airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no