Sunwing Airlines

Flew from Edmonton to Veradero on Feb 14 stayed at Paridisus Princesa Del Mar Resort and returned to Edmonton 7 days later. If you did not sit in rows 1 to 8 or 15 to 21 you did not get a choice of food item. The item left was left over for a reason absolutely disgusting greasy pastry (pizza type) item for both breakfast and dinner. Cabin crew were poor on flight to Veradero. Sat on bus in Veradero for almost an hour waiting for Sunwing reps to try and find 4 people that had likely taken a taxi to their resort and could not be bothered to let the Sunwing reps know. Return trip cabin crew were nicer food was still disgusting. Most of the flights luggage was left in Veradero due to "the plane being too heavy". Our baggage was flown to Vancouver trucked to Edmonton and then sent by bus requiring us to drive to nearest bus depot and retrieve. We received our luggage 8 days after getting home (I guess we should be thankful we received it at all). Will likely not book a Sunwing Vacation ever again and not sure Cuba is on our future travel list either.

We just flew Toronto to Ixtapa. I booked through a travel agent and there was no mention about a 5kg carry-on weight limit - so we were very disappointed and frustrated to have to check 2 of our 4 small carry on bags. Flight was on time both ways - good job food was horrific. Champagne was awful - they shouldn't call it that (it's a tacky gimmick). One movie over four hours on the way there - no movie on the way back because the system was down and basic indifference for the lost 2 hours of entertainment. Flight staff were average - none were particularly friendly. Drink service was limited - felt like we should have had the cart come around at least one more time - I was totally parched when we got there. Staff at check-in in Ixtapa were the best part of the experience - too bad they weren't all as good. At over $800 a ticket I certainly don't think it was particularly good value - that is certainly one of the most expensive tickets I've purchased - and it came with the worst amenities. I'd fly Sunwing again but only as a last resort.

Sunwing is awful. The champagne service is a joke. The ads show a champagne glass filled with champagne and they even say "Bon voyage glass of sparkling wine" meanwhile it is about an ounce of sparkling wine in a plastic cup you would expect salad dressing to be served in. I mean can't they even use the plastic wine cups? So misleading. Furthermore the "hotel towel service" is nothing more than a small wet napkin that has been warmed up. The seats were terribly uncomfortable and small. My last flight the air regulator was broken and it was stifling on the flight. I will never willingly fly Sunwing again! Also no TVs on the back of seats so bring your glasses if you get stuck in a row that is far from the nearest TV. The food was awful.

Future first preference would not be Sunwings Airlines. Our departure to Cancun on Feb 22 was 1.5 hrs late - announcement was made informing us the pilot had called in sick and head office in Toronto had mistakenly not replaced him!! No compensation for this delay was provided. Planes felt quite old seating space really small and lacking cushioning no space in seat back to put your things pop-down TV's outdated static sound and food was of poor quality. The small amt of champagne (on the way over only) the warm 'hot' towel and chocolate mint were not enough to impress. Attendants on the return flight were much friendlier and out servicing more. Sunwings/Nexus rep.s at the resort seemed to be always available friendly and helpful.

Just got back Toronto from a trip from to Cuba. Friends of ours had to wait over an hour for Sunwing to get their daughter a wheelchair to get through customs. They were then rushed to get on the flight "first" where they were put on the plain but their daughter had to stay outside on the tarmac until every other passenger got on. At Toronto they again did not have a wheelchair ready and were last off. The food was terrible. Apparently a cheese croissant is considered pizza? There was no inflight movie. The flight attendants seemed lost whenever they attempted to make an announcement. At times we had no idea what they were trying to say. One example "We are preparing to land so we will be landing soon. When we land which will be happening momentarily".

Took Sunwing to MBJ Jamaica Jan 26/15 and return Feb 09/15 YEG Canada. These were the worst flight experiences I've had in 35 yrs of aviation employment and extensive airline holiday required flying. They allowed a drunk to upset the flight down with loud disruptive and aggressive behaviour. The FA helped by supplying doubles to him throughout the flight. Our return trip included a very poorly padded seat with fold out of the arm table trays which made it very cramped and uncomfortable a screaming child right behind us that FA did nothing to help calm down. A diversion to YWG for fuel because of head winds. The pilot did inform us ahead that this might occur! No Enforcement of no cellphone use as we were being refuelled with passengers onboard.

Return trip Varedero to Winnipeg Sat March 7/Sunday March 8/15 Flt WG679. Vacate room for noon. Must wait till pick up bus at 9.05pm. No bus taxi to airport for 11.40 flight. Flight delayed till 3.45 am. Board at 3.50am Leave after 4am. Arrive Wpg after 8 am. Been up over 26 hours. Never again on Sunwing. Terrible flight times.

Traveled from Regina SK. to Puerto Vallarta on Feb 22nd. I was a little worried after reading all the negative reviews but I thought that Sunwing was great. The flight crews on both our flights were very nice and provided good service. Granted the food onboard wasn't great but what do you want for airline food. We booked the Elite Plus and I am happy that we did. The extra leg room was a huge bonus. We also avoided the long lineup at the airport coming home. The only things that I didn't like were that the transfer bus from the airport didn't have a list of names of people that should be on the bus. I have no idea how they knew when they had everyone of if someone was missing. I also didn't like that you had to see the Sunwing reps the morning after arriving to book the shuttle back to the airport. We ended up waiting quite awhile to see a rep as people were booking excursions. If hotel transfers are included in the package price you shouldn't be required to talk with a rep.

Flew last week Calgary to Punta Cana. They have crammed more seats into their small 737. You hardly have room to breathe. They don't tell you this but apparently now they cannot go direct from there to anywhere in the west. We learned on plane that they had to go to Hamilton for fuel. We were on that for almost 9 hrs getting into Calgary 1.5 hrs late cramped up in the plane. The crew got to change in Hamilton. There were flights to Edmonton and Vancouver and they too had to go to Hamilton. Airline should either stop flying these long routes or get planes that can go that distance. Never again.

Don't know where all the negativity comes from. Booked an all inclusive through Sunwing to the Bel Air resort in Nuevo Vallarta from February 27 to March 6. Flight left Vancouver at 6 am to Puerto Vallarta. Flight was right on time. Great friendly cabin crew. Captain came on several times during the flight to update our arrival time weather in Puerto Vallarta etc. The seats aren't that comfortable but find me one on any other airline in economy class and I'll give you an award! Nice smooth flight served champagne (yes it was a small amount but who cares..it was free! Breakfast was a muffin with sausage egg cheese and was as good as any I've had in the fast food retaurants (again..absolutely free). We were given shortbread cookies which were delicious and free. Chocolates..free. Free coffee soft drinks water etc. entertainment is overhead TV but so what? Bring a book. Flight landed 25 minutes early. Luggage was there before we were. Transfers arranged through Sunwing were on time and Fun and free. Flight coming back left a few minutes early. Again super attentive cabin crew and announcements from the pilot. Lunch was a smoked meat sandwich or a pizza. Not gourmet but good enough. If you want something of better value then buy it at the airport. Don't know how you can complain about something that is free. Same cookies chocolates and free wine with lunch. We were also given a second cabin service of a snack and free bevies. Flight landed early and again our luggage was there before we were. Great experience all around. In fact I felt it was better than the many flights I've taken on supposed first class airlines.