Sunwing Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 727 reviews
3/10
No Skytrax Rating
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2/10

Sunwing Airlines customer review

(Canada)

Recent trip from Calgary (through Saskatoon) - Zihuatanejo MX. 40 minute stop in Saskatoon to pick up passengers became a 90 stop due to double booking of some passengers. Staff were like the keystone cops trying to get things moving. On the way home the flight left 1hr late even though we could all see the plane on the tarmac with no explanation given. Stop-off in Saskatoon to drop off passengers and do a "crew change" became a 2 hour fiasco as the replacement crew were locked out of the closed airport. Different stories were given on what was going on but when the new crew arrived they told the remaining passengers to complain to the Saskatoon Airport Authority for locking up for the night. Surely this was not the first time this route has been taken. Sunwing came across as teh keystone cops. When we complained that our seat was in permanent recline mode and wouldn't stay up for take- off or landing the flight attendant told us not to worry about it and that there were 6 other seats on the plane with similar issues. Never will I fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Sunwing Airlines customer review

(Canada)

Flew from Kitchener to Cancun March 16 2015 - no issues with the outbound or return flight. Flights were on time seats were comfortable enough for a brief flight crew friendly. The champagne service is on the flight going to your vacation not on the way back. Very small amount and the food wasn't great. Despite a previous reviewer mentioning that these perks are "free" - they are not. You pay for them in your fare. Still no complaints I didn't expect to receive a full glass of Dom Perignon in a crystal flute! We had serious issues with the resort. I won't go into full detail here but despite our efforts to change resorts we received very little assistance from the Sunwing reps in Cancun and no assistance from calling the 1-800 in Toronto. In short we spent a nightmare week in Cancun and there was nothing we could do about it.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Sunwing Airlines customer review

(Canada)

My son and his fiancee planned their destination wedding based on flight schedules. Because at the time Sunwing was offering a direct flight to Los Cabos (under 5 hours from Winnipeg) that is the package they choose. Everything was planned and paid for in January. 3 weeks before departure Sunwing changed the flights. Instead of a direct flight to Cabos we were redirected to Ixtapia. This added an additional 3 hours to our travel. Once in Ixtapia we had to get off the plane retrieve our baggage clear customs and the recheck our baggage. The walk must have been 4 miles in total. Really great when you're elderly and walking is difficult or if you're a young family that's has to carry babies and try and manage toddlers and luggage at the same time. Half a day of our vacation wasted! Return flight home was much better. Got on the plane in Cabos flew 2 hours to Ixtapia waited on a hot plane for 1 1/2 hours then flew another 5 hours to Wpg. Another half day of vacation wasted. Will never ever book with Sunwing again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Sunwing Airlines customer review

(Canada)

Just arrived back from a trip to Mexico. 1 hour late leaving Toronto no explanation given as to why. We were up early at the resort as we had a 12 noon check out deadline. We were taken to the airport at 5pm for a 7pm flight. We were supposed to arrive back in Toronto at 1.58 am. However we didn't arrive in Toronto until 6.10 am. Delayed for over 4 hours. In reality we were up for close to 24 hours. Reason for the delay the flight leaving Cuba for Toronto was delayed. In this day and age this should not happen. This airline could care less about how we felt. Do yourself a big favor fly with somebody else.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Sunwing Airlines customer review

(Canada)

We flew from Ottawa to St. Martin on March 16 and returned on March 23. Everything went smoothly and I have no complaints. We arrived at the airport 3 hours before the flight to check in (both ways) and experienced no line- ups. We paid for Elite Plus and sat in the exit rows which was probably worth the extra $50/person each way as we had lots of leg room and were first served in flight. Our flights were fine and while I didn't "love" the 2 hour stop in Punta Cana on the return trip we still arrived back in Ottawa on time. The in-flight entertainment wasn't great but we expected that so brought our own entertainment (books and music). Food was fine for airplane food and it's included in the price along with wine with supper. For the amount we paid for this trip I feel we got excellent service! I will definitely fly Sunwing again!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Sunwing Airlines customer review

(Canada)

Good value good inflight service but Sunwing dropped the ball badly on our recent return flight from Cancun to Ottawa (Mar 26). First the pick up from our resort to the airport was far too early (5.50 am pick up for a 10.40 am scheduled departure). On arrival at Cancun airport none of the Sunwing reps there could say which counter we should go to for check-in. We wound up standing in an uncertain line for more than an hour before Sunwing staff finally showed up to begin the check-in process. It makes no sense to transport passengers to the airport more than an hour before Sunwing staff will begin the check-in process. Second and more disappointing was the way they handled and failed to keep passengers informed about the departure delay back to Ottawa. We later learned that a flight attendant had suffered a medical emergency on the flight into Cancun that would prevent them from working our flight back to Ottawa. Obviously Sunwing isn't responsible for something like this which is totally out of their control. However it took Sunwing more than an hour to relay this information to passengers. Instead they simply provided rolling notifications of boarding time delays at times posting new departure times that were already outdated when they were posted. When they notified passengers to come to the gate to receive news of the flight status they failed to give the Sunwing rep a microphone-so very few passengers could actually hear news about the medical status of the flight attendant or that Sunwing was looking for 20 "volunteers" to relinquish their seats on our flight to take a connecting flight through Toronto or what the details of the Toronto connecting flight were. Ultimately the situation was resolved when another Sunwing attendant agreed to step in for their unwell colleague and everyone was able to fly direct to Ottawa - albeit 1.5 hours late. Sunwing must do a better job of keeping its passengers informed and in communicating with them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Sunwing Airlines customer review

(Canada)

Flew to Los Cabos March 19 on Sunwing - worse flight my wife and I have experienced. First the flight was 3 hours late leaving Toronto - no one could offer an explanation. Poor food flight attendants seemed to be hiding behind the curtain most of the flight seats worn and very uncomfortable. Flight home March 26 was supposed to leave at 4.20 pm - got to the airport and flight not on the board when later flights with other airlines were - a number of passengers inquired and were told we could be boarding within 20 minutes or possibly 3 hours? When flight was posted it showed a delay of 2 hours - settled in playing cards and having lunch when we heard an announcement the flight was boarding at the other end of the terminal - we left our food and dashed to the other end telling other passengers we recognized the flight was leaving - this could have been a issue with the Cabo airport but Sunwing showed no concern. The only reason the flight back to TO was tolerable was my wife and I had an empty seat between us - lots more room. I'd rather pay a little more and have a more accommodating airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Sunwing Airlines customer review

(Canada)

Overall a horrible experience. Booked a vacation to Cancun through this company. I can understand delays due to weather and safety. My wife and I both seated in different sections for both directions of our trip. We requested seats together but this seems to be too complicated of a task for this company. Found that there were many other couples and families that this happened to as well. Seats extremely cramped on plane. Mine was broken did not recline. Also when we arrived in Cancun and boarded our bus for our transfer to resort we waited for approx 70 mins after getting on bus to leave airport. We landed at 1.30 pm and were told it was approx 45 mins to our resort. Problem was that this bus carried many other Sunwing customers going to other resorts and the bus was to stop at each one. Ours was the last. We did not arrive to our resort until 6.30 pm! Approx 4 hours later! Will never use Sunwing again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Sunwing Airlines customer review

(Canada)

Flew from Edmonton to Veradero on Feb 14 stayed at Paridisus Princesa Del Mar Resort and returned to Edmonton 7 days later. If you did not sit in rows 1 to 8 or 15 to 21 you did not get a choice of food item. The item left was left over for a reason absolutely disgusting greasy pastry (pizza type) item for both breakfast and dinner. Cabin crew were poor on flight to Veradero. Sat on bus in Veradero for almost an hour waiting for Sunwing reps to try and find 4 people that had likely taken a taxi to their resort and could not be bothered to let the Sunwing reps know. Return trip cabin crew were nicer food was still disgusting. Most of the flights luggage was left in Veradero due to "the plane being too heavy". Our baggage was flown to Vancouver trucked to Edmonton and then sent by bus requiring us to drive to nearest bus depot and retrieve. We received our luggage 8 days after getting home (I guess we should be thankful we received it at all). Will likely not book a Sunwing Vacation ever again and not sure Cuba is on our future travel list either.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Sunwing Airlines customer review

(Canada)

We just flew Toronto to Ixtapa. I booked through a travel agent and there was no mention about a 5kg carry-on weight limit - so we were very disappointed and frustrated to have to check 2 of our 4 small carry on bags. Flight was on time both ways - good job food was horrific. Champagne was awful - they shouldn't call it that (it's a tacky gimmick). One movie over four hours on the way there - no movie on the way back because the system was down and basic indifference for the lost 2 hours of entertainment. Flight staff were average - none were particularly friendly. Drink service was limited - felt like we should have had the cart come around at least one more time - I was totally parched when we got there. Staff at check-in in Ixtapa were the best part of the experience - too bad they weren't all as good. At over $800 a ticket I certainly don't think it was particularly good value - that is certainly one of the most expensive tickets I've purchased - and it came with the worst amenities. I'd fly Sunwing again but only as a last resort.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no