Sunwing Airlines

On April 26 checked in for a flight from Toronto to Puerto Plata. The check in agent was not friendly and very direct. She stated that my mother could not check in with us however did not indicate why. I informed her we were all on the same booking and that my mother did not speak fluent English. Our seats were selected for us without asking us where we would like to sit (fwd mid aft). When I booked the flight I was informed that my 2 year old daughter would receive a child's meal and a kids backpack with activities. I was informed on the outbound flight that there were no child's meals for my daughter and that her only option was the cheese pizza that is offered to all passengers. My daughter at no time was offered the Kids backpack. On May 3 Puerto Plata to Toronto the check in process was a mess there was no order and it took forever to check in. As inbound special meals were being offered in flight I enquired about my daughters child's meal I was informed there was no child's meals and only the cheese pizzaâ- again! I asked the flight attendant if my daughter could have her meal as they had now commenced serving the food. The flight attendant asked the manager came back and stated as per the manager my daughter would have to wait and that she did not wish to skip rows. I informed the flight attendant that those passengers who had ordered special meals ie: vegetarian meal had already received their meals. She stated she was following direction from the manager. Landing into Toronto my daughter was struggling and was crying and screaming. I was holding my daughter to soothe her when the in-flight manager abruptly informed me that my daughter had to be in her seat seatbelt fastened. I informed the manager that I was attempting to calm my daughter down and was trying my best when she indicated that my daughter would have to be in her seat and that if she did not take her seat that she would have to inform the Captain that the cabin was not secure and that we would not be able to land. I would not suggest Sunwing to a family/friend. This airline lacks in professionalism and customer service.

We travelled SunWing for the first time on April 27th to Cuba. We decided to upgrade to the 'Elite' service as it was our honeymoon. We were completely disappointed by Sunwing and the staff at Pearson. Started off with the 'priority' baggage handling. Told that they could check our bags starting at 12.45 so we got in line at that time. Got to the counter at 12.50 but was told they were still checking late bags from the previous flight and asked to stand to the side of the line until those were done. As we stood there waiting they started letting people from our flight on. We approached the baggage lady and were told we had to go back and stand in line again (which was now a huge line up). A few hours later we found ourselves waiting for the 'priority' boarding service. They called this so we went to the line and found about 60 people ahead of us. We assumed they were all flying elite but 30 seconds after the announcement for priority boarding they started boarding everyone else. The wife and I went to the desk and asked if we were still getting boarded first. The woman working at the desk said we were and said to give our ticket to the woman checking boarding passes who just stood there and intentionally ignored us while continuing to check other peoples passes. This went on for about 5 or 6 passengers until I asked her if she was going to take our boarding passes which I slid across the desk when her partner asked us to. I picked up the boarding passes and held them directly in her face as I guess she was expecting me to do. Once landed in Cuba our 'Elite' seats were in the middle of the plane (which they off loaded from both front and back) so we ended up being last off the plane. After clearing customs from the back of the line we found our bags just sitting alone in the airport. Landing back in Canada our bags were not brought off first as they were supposed to. The only bright notes was from the Cuban Airport staff. They actually did allow us priority boarding from Cuba. We will likely not ever fly Sunwing again and for sure not waste money on their 'Elite' service.

My husband and I travelled Sunwing through Signature Vacations to Costa Rica. We paid extra for Elite Plus and were given row 15 which we were told had extra leg room. It did have extra leg room. It did not however have the ability for the seats to recline. Almost a 6 hour flight with no movement for the seat was very difficult. I recommend Row 16 if paying for Elite Plus as row 16 has the extra leg room and the seat movement. I believe row 14 does not have reclining seats as well but that would need to be confirmed. We left the gate 50 minutes late but I knew this was possible and brought my own snacks and drinks on board as well as my tablet with books and movies so I was able to entertain myself for the trip. The on-board movies were played from drop down units not in seat. The weight limits were difficult especially for the carry on item. The airline did check the weights for some people who looked like they were carrying too much. I do believe that I would try to fly using another airline first and I guess the size of the price difference would make the decision for me.

My husband and I travelled with Sunwing airlines on April 18 2015 to Punta Cana. We upgraded to elite hoping to receive better seating and services than Sunwing promised us but of course we were greatly disappointed with all the above. The airline attendants were very rude and abrupt seats still contain ashtrays and the movie's sound system was all static. We will do everything in our power not to patronize with Sunwing again.

10 day package deal from Vancouver to Maya Riveria. This is the worst airline we've travelled - we are seasoned travelers. Purchased Elite Plus both ways. Incoming trip - advised our carry-ons were overweight. They were only allow 5kg? That's the weight of the carry-on empty practically. No special quirks for the Elite extra fees except the leg room. It's a cattle train. No personal entertainment. In fact the small little screen which pops down halfway through your trip only has static for the sound. They don't care. They keep in playing anyway with no one watching. This happened on both in and on going. When you reach Cancun be prepared to unboard then stand on tarmac waiting for them to load you in a bus to the terminal. In the heat. Be prepared to be packed in like pigs going to the slaughter with no air except exhaust fumes. Expect the same for the return trip. We were one hr late on our return trip getting us into Vancouver at 1 am. The plane was freezing on the return. The only solution was buying a $15 disposable blanket! When I suggested we paid for elite the steward said no blanket but how about a big glass of their cheap swill wine. Only way I'd load up in one of these cattle runs is if we were to be evacuated for a hurricane.

All in all had a great trip to Punta Cana. Travelled from Newfoundland via Gander/Deer Lake. Sunwing almost had the deal sealed as a repeat customer. Check in from Deer Lake was terrific. Staff were excellent. Flight down and crew were also great. The Sunwing check in experience to come home left us feeling robbed and disgruntled. At some point Sunwing needs to incorporate 'Discretion' in to their operations. At the end of the experience getting off the plane back home I was left with the 'lasting' feeling that everything was a mere money grab for Sunwing when I had supposedly already paid for a 'Premium Options' package when I purchased my package. They are the masters at smoke and mirrors when I compare Sunwing to other tour operators I have used to travel to the Dominican Republic from Atlantic Canada in the past. Neither my wife nor I will rely on Sunwing to do that again if it is within our power to determine so. Ironically I don't really think that Sunwing even cares.

My husband and I returned from Las Vegas on flight #054 arriving in to Toronto at 1.58 am on April 27/15. We purchased Elite Plus so that our seat was larger and the luggage restrictions were more forgiving. The service by the flight attendants on this flight started out ok. We received a hot hand wipe and a drink of pop with our sandwich. That was the end of the service. We were never offered any further beverages of any kind particularly water for the duration of the flight. No chocolates at the end either. the water part is the issue. yes we could have buzzed for water but the beverage service was only offered the one time. We were never offered any wine or beer either. Was it the end of the day and everyone was tired and had run out of supplies? Not impressed.

I was travelling from Toronto to Punta Cana for 1 week for vacation the flight down to Punta Cana was great it left on time no problems at the airport and good service. But on the way back our flight was originally supposed to take off at 11.25 am we went down to the lobby for 7.30 am for our transfer to the airport we waited for about half an hour then we received a phone call saying that our flight had been delayed a couple of hours. We waited again then we were informed that it had been delayed again for another couple of hours. We again waited and then a Sunwing representative told us that the flight had been delayed until the next day - 4.00 am the next day. They then transferred us to a different resort where it took about 3 hours to get our rooms. Then later that day we had found out that it is being delayed again for a 5.15 am flight. I have flown with Sunwing once before and there was no issue but this was very annoying having my flight home be delayed 4 times.

Mar 26 to Apr 9 2015. This was our first time using Sunwing and it was their first year offering direct flights from Moncton N.B. to Orlando Florida. Our trip to Orlando went without a hitch. Staff were extremely friendly and service was good. Inflight entertainment wasn't anything to brag about but I had come prepared and had my own music and magazine therefore I would not factor that into the equation whatsoever. Except for the aborted landing on the first try the flight was very enjoyable. Our return trip was like it was with a totally different airline. Firstly we were disappointed in the way they handled and failed to inform us of the delay in processing and checking us in. We were standing in line for at least one hour without the line moving at all. We finally heard from someone in the lineup that he heard that their computer system was down. It would only have taken 1 employee to speak up nice and loud telling us that their system was down instead of letting us stand in line like that. Needless to say that made us late in getting checked in. We were finally onboard and ready for take off when the captain came on the line informing us that there was a light on that he needed to go back to the station and turn it off and that it would only take a few short minutes. Approximately 1/2 hour later he comes back on informing us that they needed the services of a mechanic and that once the mechanic arrived it wouldn't take long to fix but that it could take a while for the mechanic to arrive at the airport to fix it. We are now over 1.5 hours late for our return flight. Nothing was offered to compensate the passengers for this delay. We were all starved by then. Once we arrived in Moncton we were unable to disembark because there was another plane boarding then we were unable to disembark because another plane had arrived and they were going through customs so we spent another hour just sitting there. So what should have been a 3 hour 15 minute stay in the plane ended up being almost six hours. Not good. I would still recommend Sunwing if only for the fact that this was their first year offering the service direct from Moncton to Orlando but from reading all of the other reviews just remember it is buyer beware.

My family and I along with 184 other passenger were all in the understanding that our Sunwing direct return flight was a direct flight from Punta Cana to Edmonton. However Sunwing purpose held back this information from everyone's itinerary on the whole flight. Why stop in Hamilton? 1) More effective us of their flight crew (same flight crew can not do Edmonton to Punta Cana return) 2) Air cargo from Dominican very lucrative for the carrier 3) Southern Ontario to Edmonton cargo market lucrative for Sunwing. This stop added 2.5 hours onto our flight time and not one passenger de-planed not had prior knowledge of the stop over. Nothing but a cash grab at passengers expense an insult to our intellect! Never again!