Sunwing Airlines

First time, horror stories, but Canada has little choice in flights. Much prefer WestJet. Going down, was fine. On time, service OK. On Return flight, sure enough, delay. Only found out by checking online! Their rep at resort did not believe me, and had to go confirm the delay. Then another one hour delay, then two more - total just under 4 hours, so they didn't have to give food vouchers out. I was prepared, knowing about all their delays, so went with the flow! Was lucky to get later check out at resort. Taxes are rip off. Must pay to books seats in advance, out of Mexico for return flight. Will avoid them if possible.

I read terrible reviews of this airline and was not expecting much. To my surprise this was one of the best airlines I have flown. We did leave late both in going to my destination and returning, (1 hour each time) and that was not fun. The stewardess were so friendly, attentive, and I felt they went the extra mile to ensure the passengers had a pleasant flight. I am tall and I was worried about the leg room, but I had plenty of leg room. The seats were wide enough and my family was comfortable during our 3.5 hour flight. We had champaign on our flight to our destination, it was okay, a nice touch. There was a meal which really was nothing more than a grown-up hot pocket. It was tasty, but nothing to write home about. All in all I would certainly fly with Sunwing again.

We were hesitant about flying with Sunwing after reading all the awful, negative reviews. However, we were pleasantly surprised! Our outbound flight left about 15 minutes late, but no big deal. The aircraft was clean and appeared new. The staff were helpful and friendly. As far as seat comfort goes, I found the seats to be typical of most airlines. There were family friendly in-flight movies but the headsets cost $4 each. Our return flight actually left a few minutes early and arrived back home 30 minutes ahead of schedule. Again, the staff were very helpful and friendly. Sodas, juices, water, coffee/tea, and wine were served at no charge. Beer and mixed drinks were offered for an additional charge. Snacks were offered at an additional charge. They also served a hot bistro pastry at no charge that was only so-so but hey, this is airline food not a 4 star restaurant. We did not choose the elite service but they do board elite passengers first, from a separate line and they are seated first at the front the aircraft. Would I fly Sunwing again? Absolutely!

Flight delayed almost 4hrs and they offer a snack voucher worth $15. It's almost 10pm. Only a few stores open. Missing a day of work due to this delay and they said this is the best they can do. Choose another airline and save yourself a headache!

The only reason we went with Sunwing after reading several bad reviews was the decent price. We were aware that Sunwing was notorious for delays, but decided to take the risk. What a mistake we made. Our original departure time was 3.45 pm. Under an hour before we were supposed to board, we were told that there was about an hour and a half delay. Not too bad yet. However, as time passed, the delay got pushed further and further, until finally, our new departure time was 1.00 am. This was a complete nightmare for all passengers, including those who had very young children. Instead of telling us right away that our plane would be delayed until such a late time, they kept us at the airport, waiting, with very little information as to why the delay happened. "Compensation" was $20 meal vouchers that were useless at the time, since most of the restaurants in our area were shut down for the night. We also got $75 vouchers for excursions, but it still did not make up for a day of our vacation ruined. Two weeks later, on our way back to Toronto from Holguin, our plane was in a similar situation. First a four hour delay. No explanation. The delay once again got pushed to later times, until it was over five hours of waiting in our hotel lobby without air conditioning. New departure time was 1.45 am. In conclusion, we will never fly with Sunwing again, as it seems that customers are the last thing they worry about. With huge delays and no communication between the airline and the passengers, Sunwing is not a good option in any shape or form.

We were delayed 8 hours. During this time we were not kept informed of the status of our flight. We were just expected to wait. We even boarded the plane and were later asked to de-board due to mechanical issues after waiting in the plane for 2 hours. Due to the delay we did not have a ride home. Therefore we had to pay for a very expensive cab ride. Of course they refused to compensate us claiming that any delays are not the responsibility of the airline. The only compensation was a meal voucher which we had to use within 45 min or we were out of luck. And good luck speaking to a live person at customer service. There is no such thing. There is absolutely no way we would ever fly Sunwing again. All the negative reviews are true. I'm not even sure how they are still in business.

I just landed in the Bahamas. I was very worried about the airline especially after reading all the negative reviews. My flight was great. The plane left on time and the staff were excellent. The plane was clean and appeared to be new. You get what you paid for. If you want champagne service go to another airline. For a family of 5 it fit the bill and I would fly with them again!

Took Sunwing for the first time from YUL to VRA. The airline by itself is ok compared to the competition, some food was free. But the headsets had to be paid for and no PTV available.

Our non-stop return flight from Jamaica to Toronto was changed mid vacation to include a "stopover" in Punta Cana. On boarding we were told we would be dropping off passengers to Punta Cana before heading to Toronto, adding an additional 1.5 hrs to our flight, including an additional takeoff and landing. In fact we were late leaving due the luggage needing to be re-balanced. On arrival in Punta Cana, approx. 20 passengers got off. Apparently they had been diverted from Toronto to Jamaica to spend the night before continuing to their destination of Punta Cana the following morning, due to their flight not being full enough? When the passengers had left the plane we were further delayed by more rebalancing of luggage and refuelling. Re-fuelling, and rebalancing completed, imagine our shock with yet a further delay as Sunwing made some additional cash by loading some fresh fruits and vegetable cargo onto to our plane! Then some additional unloading as they backed some of the cargo off of the plane as they apparently loaded too much. All said and done we sat on the runway for two hours, with a plane full of passengers and young children. We were not permitted to leave the plane, it was very warm and crowded. We were able to use the washrooms, but the line-ups were long and the facilities very messy due to the overuse. No food or beverages were provided during this time and many of the children were cranky, hot and tired resulting in passenger/parent altercations breaking out all over the plane. It was very quickly becoming a very hostile environment. Additionally the inflight entertainment system had stopped functioning mid flight so all passengers could do during the two hour torture session was stare at the clock ticking off a lengthy delay and stare out the window at a very inept airport crew dropping luggage onto the Tarmac. The flight crew lacked a single drop of empathy at passengers comments, in fact when I asked what they were going to do for us to compensate us for our time and discomfort the response I received was that "they would get us to our destination safely". So in the end when we finally took off and reached our destination of Toronto, our 4 hr direct flight turned into over 8 hrs, with a 3 hr pre-flight arrival at the airport making our journey over 11 hrs. We were provided with a snack and a glass of wine, and a sandwich. Disgusting, negligent, irresponsible, unacceptable. I will walk, or crawl on a vacation before flying Sunwing airlines ever again.

WG 511 May 9. WG 512 May 16-17. Elite must mean something different to Sunwing. $50 each way to upgrade to a wider seat with more leg room and would not stay upright for take off and landing. The stewardesses must have known this as they didn't even ask me to return to the upright position. The inflight "champagne" service is actually a plastic cup of crappy sparkling wine. $3 bottles of water but shortly after that free juice or cups of water with the breakfast sandwich. Fine it's just the flight not the whole vacation.