SriLankan Airlines

On my return leg my opinion has completely changed. LHR-CMB-SIN. I will never fly them again customer service is the worst I have come across. I am yet to see a lie flat bed delays mean that I am out of pocket the lounge simply does not rate. My care factor of this airline is the same as the care factor shown to passengers - absolute zero. I get better service from no frill airlines!

LHR-CMB-MLE-CMB-LHR. Very old and dated aircraft entertainment old style loop system. My remote control was broken so couldn't play any games notified crew who didn't care didn't even write down/look at seat number. Terrible service both ways. Outbound - the cabin wasn't even a quarter full yet still had our meals thrown at us and not even offered anything to drink just given a very small glass of water. Crew seemed more concerned with getting to crew rest (curtained off passenger seats at the back). Inbound - even worse service than outbound! Asked for a veg meal was told there wasn't any yet the crew member on the other aisle was handing out plenty of veg meals. Basically there wasn't a veg meal available for me! Were not given bread like everyone else had to ask for it. During drinks service asked for a sprite was given a glass decanted from a standard sized can. Other passengers around us were bring given the whole can. Safety onboard is almost as bad as the customer service. Seatbelt sign went on numerous times for turbulence and numerous times this was completely ignored by most passengers. Crew didn't say anything and were not enforcing it. Completely undermines the pilots why bother putting it on in the first place! Also flight from MLE-CMB there was no cabin crew sat at either of the third set of exit doors!

SIN-CMB-LHR August 2013. Hadn't used Sri Lankan before and chose on the basis of value for the one-way flight. SIN-CMB was a recent A320 with AVOD. Only complaint was lack of footrest and limited seat recline but this wasn't a major discomfort on a 3.5 hour daylight flight. Good service standard and choice of menu items. Punctuality was good and PA announcements clear and appropriate. Pity about the remote parking at Colombo but an airport limitation rather than airline. CMB-LHR in an A330 with fully horizontal recline and AVOD (with flight progress disabled for some reason). Again excellent service catering and punctuality. SIN Lounge was fine and the alternative at CMB adequate while the regular airline lounge is being renovated. Complimentary limo transfer at Heathrow worked well despite slow luggage delivery - not sure whether airport or airline at fault here.

Flew CMB-DXB recently on board the A320 (4R-ABK) although there wasn't any personnel TV's I must say that SriLankan's software seems to be the best. Boarding at CMB was highly organised followed by a warm welcome on board and must say that all crew were highly friendly and efficient. Flight was on time. Food quality was in fact of superior standard the crew kept me well fed on board right throughout the flight. Plus kids were given free complimentary goodies. Choice of drinks were good too. I would highly recommend this airline to anybody who needs comfort quality in flight service and all for good value for money.

Flew Business Class from Singapore to Colombo then Colombo to Frankfurt and return. Top service excellent food friendly courteous staff and great seat fully flat leather seats on the A330 and big leather recliner seats on the A320. The best part was the price 50 percent cheaper then other business class fares for the same distance. Will use them again.

Flight from Frankfurt to Colombo was on time comfortable and the service good. Flight back from Colombo to London was delayed but arrangements had been made to rush those of us who had connecting flights to Canada through Heathrow so that we were able to make our connections. The in cabin service was excellent and the entertainment service on the flight back was much better than on the flight to Colombo.

PEK to BKK. Great crew with excellent service. Loved everything about the flight and extras apart from one thing. The seat. It was a new style one they have and was without doubt the worst seat I have ever sat on in my 40 years of extensive a air travel. Two questions spring to mind. Who on earth got away with designing it and who inside UL actually sanctioned its purchase.

London to Colombo return. Check in at LHR very efficient however check in at Colombo was very slow. On board the service on both flights was very good the crew was ever present and professional with plenty of refreshments served throughout the flight. Food was of very good quality and snacks were available mid flight. Outbound the seats were spacious and there was plenty of legroom slightly less legroom on the older aircraft on return. Planes and toilets were clean. I cannot comment on the inflight entertainment as did not use. Overall a very good service. Would fly with Sri Lankan Airlines again.

Flew Colombo-London. Hot cramped uncomfortable terrible food an ancient entertainment system that didn't work. Crew didn't care. I'm only giving 1 star below because you can't give zero.

LHR-CMB-LHR. Very poor service and found they are 19 year old planes. Interior was quite filthy. Could not find staff in middle of the journey while looking to get some water as they gone to sleep on the back seats. With high price paid for direct flight there is no value at all. What is the real point of travelling at a high price for the poorest service.