Spirit Airlines

✅ Trip Verified | Ft Lauderdale to L Guardia. I must say that after hearing horror stories from friends I was quite nervous to fly spirit, but I was pleasantly surprised. The stewardesses were super sweet, they really went above and beyond to accommodate me and my 2 little girls. I appreciated their kindness and wanted to give them a shout out. I should add that we sat in the big front seats, was awesome and spacious.

✅ Trip Verified | New Orleans to Atlanta via Minneapolis. This airline is the worst. I was unable to check in online the day before the flight and therefore had to pay an extra $10 for my checked bag at the airport. I was told that I could get a credit if I call in and have them investigate if I actually tried to check in. Do not fly this airline, horrible service.

Not Verified | Seattle to Las Vegas with Spirit Airlines. Cons: small seats, no leg room, small eating tray, seats don't go back, charge for food and drink even water, flight was late, sat on the runway once we landed, over advising, charges for bags regardless if you check it, charge to pick a seat. Pro: customer service is ok but never really talked with them.

✅ Trip Verified | Houston to Orlando. Much better off flying American Airlines. Never in my 32 years have I been charged for a carry on. Spirit is deceptive making you think they are a deal. After paying for the carry on, it’s not much less than American Airlines, which is much more comfortable and more direct flights. First and last time with Spirit, easy decision.

✅ Trip Verified | Seattle to Las Vegas. Bottom of the barrel airline. Booked through Expedia in haste. Paid for a small carry-on bag that actually fit in their free "personal item" metal cage. I inadvertently signed up for some spirit club ($60) and they refused to refund my money after cancelling within days.

✅ Trip Verified | Tampa to Hartford via Ft Lauderdale. I booked a flight within 6 days of the flight, tried to cancel the ticket within 12 hours for a refund or even a decent voucher. Couldn’t do either, 60 days is the voucher and a refund isn’t possible. They charge you a fee for a 135 dollars if you want to switch flight. Or if you go to the app and try to book another flight for cheaper they try to charge me an extra 120, for a flight that’s 150. I canceled my membership with them and I will never fly spirit again.

✅ Trip Verified | Ft Lauderdale to Atlanta. This was my first time on a plane and all I can say is this will be my last time flying Spirit. I had to pay $65 for my small suitcase. I was told it was too big just by them looking at it, but after I paid I see everybody else walking up in line measuring their bags then getting on the plane. How can they know my bag is too big if no one said I could measure it. On the way back home I measured my bag. It fit, but I was charged $55 at that point. They said my bag won’t fit under my seat. But it fit in the measurement. Im confused on the policy and I feel like my money was too for no reason. Not only that, an empty felt like it was ok to walk up in my face just to repeat the same thing another employee was already telling me. When she couldn’t get her point across, she yelled out for them to cancel my flight. They didn’t, but I’m sure employees don’t supposed to walk up in customers faces just to get their point across. I’m not obligated to listen to you repeat what I already heard.

Not Verified | Oakland to Las Vegas. I was charged $65 for a carry on, without asking me if my carry on fits their size threshold. At the counter the staff did not even put my carry on in the basket to see if it fits. She saw I have a carry on and she said $65. It did not sound right at all. When I arrived at my destination, I approached the counter asking what happened, the lady took my carry on and placed in in the size basket and it fit right in. She said "why were you charged" I said I do not know. I was given a number to call. My trip was for only 24 hours stay in Vegas for a funeral. The next day when I arrived back to Oakland CA. I approached the same staff at the counter asking why was I charged with out fitting my carry on, She said "sorry sir, we were too busy and hectic". She asked me to speak to her supervisor at downstair departure main counters. I spoke with the supervisor, he fit my beg saw it was fitting. He said to allow him to speak to the employee in the back door inside their office. He came back saying the employee said I had a different bag the day before. I told him that she at her counter just told me she was sorry and she was hectic and mistakenly charged me, and now that I am not before her she says I had a different bag? The manager told me to email customer support to recover the charge. Which I will, and I told him if this to lie to me again, and just to brush me off I will come back to his counter. After emailing back and forth and sending the pictures of my bag inside the carry on fit basket, they said the handle of my beg was slightly higher than the line. They refused to reimburse the charge. I felt completely ripped off. I will never fly Spirit again.

✅ Trip Verified | We (my wife, my son, and I) were flying from Fort Lauderdale, Florida to Denver, Colorado yesterday, 1/27/19 on a Spirit flight and I would say this was the type of flight that gives one a fear of flying. We sat on the plane prior to take off for 2 hours and the FA waited until my wife finally reached the restroom after sitting for hours without substantial update and cut her off to wash her hands offering not even a side glance in for explanation. She appeared to have reached the point in ones job where they dislike others in an indiscriminate way a decade ago at least. She glared at people angrily over her magazine for taking emergency calls during this 2 hours and dug her nails into her chair when the plane shook violently for most of the flight while my wife gripped my hand worriedly and the woman across the isle visibly appeared to pray under her breathe. She offered no service or comfort at all. The other attendants remained mostly in the front refilling beverages. I’ve never felt so wantonly disregarded on a flight.

✅ Trip Verified | Oakland to Las Vegas with Spirit Airlines. Absolutely the lowest level of care and customer service with this airline. They just want to charge you big fees on everything after they lure you in with a low fare. No help to a first time customer who made a time mistake but didn't catch it until after the 24 hour window (spam folder). Flight 2 months away and still wouldn't budge to help a family of 4 do a simple switch to the AM version. I will now never again book to fly with this horrible company.