Spirit Airlines

✅ Trip Verified | Detroit to Tampa. Not so bad, but it had its issues. I arrived 2 hours early and i arrived at the kiosk and in was very unorganized and cramped. I dropped my bag, went to board the plane. Once i was on the staff was pretty nice and the seats were decent. They did not recline though. The flight went smoothly and everything went great. The one thing I would change is the ugly yellow plane. Other than that, my flight was good!

✅ Trip Verified | Los Angeles to Detroit. I bought 2 Spirit Airlines Ticket April 12, 2019 at 3 PM for $1,346.52. This was a Round Trip Ticket from LAX to Detroit Michigan and back to LAX. I bought this ticket for a Military Funeral. When I tried to do my Online check in on Sunday, Spirit Airlines was telling me my confirmation code was invalid. I then called Spirit airlines and was on hold for an hour until I finally got through to someone at 8pm. (My flight was supposed to take off at 10:59 PM) When they tried to use the confirmation code I gave them Spirit found out they double booked me with another person. They then gave me the corrected confirmation code. Once, I got my ticket I immediately left for LAX from Chino Hills. Well, I was late and I could not board the flight. I then talked to the Spirit airlines Supervisor at LAX, and she advised me to call Spirit Reservations. So I called Spirit Airlines and detailed my case to the Reservations Supervisor. He then told me that Spirit Airlines does not refund under any circumstances. I am just asking for a refund. I bought this to go to a funeral and the next available flights would have resulted to miss the funeral in Michigan by a whole day.

✅ Trip Verified | Horrible. The check in and bag drop off in Orlando was completely disorganized. The kiosks for check-in block the line for dropping off checked luggage. At the connection in Ft Lauderdale the flight was cancelled because of poor coordination by Spirit and they did not have a plane ready. They had all passengers go back to the check-in desk where it took nearly twenty minutes per passenger to print a new boarding pass for a flight the following day and print meal vouchers. The agents claimed the company was working on securing a hotel and that passengers needed to stand by and wait for them to announce when a hotel was secured. A couple hours later, I learned they had hotel vouchers, they just weren’t printing them unless pressured into doing so. I fully believe the agents were instructed to deliberately stall printing the hotel vouchers so that passengers would get frustrated and pay for their own stay (as at least a few did). Sprite is the worst airline I’ve ever come across and will never fly them again.

✅ Trip Verified | Cleveland to Tampa. Spirit Airlines is awful! I will never consider flying on this airline again. I cancelled before the 23 hour period but I did not receive a refund. I received a small credit. Fly at your own risk and money over integrity. No matter what. I will reschedule but not with them.

✅ Trip Verified | I do not recommend it, the worst airline in the United States, bad service, irresponsible, what matters least is the passengers. We flew from Newton Orleans to Guatemala, my whole family. the flight was delayed in the connection, then we were locked for 25 minutes because the door could not open due to a mechanical failure of the plane! We lost the next flight, and they tell us "the next flight tomorrow at 7 in the morning and arrives in Guatemala at 4.30 in the afternoon, and only option.

✅ Trip Verified | Las Vegas to Boston. Just boarded my first Spirit Airlines flight with my two kids and wife. Have round trip tickets from Vegas to Boston. We just got charged $260 for 4 small carryon bags. Seats are low quality and service is poor. This round trip just became a one-way flight. On the way home we will utilize a different company! Beware future Spirit customers- you may feel like you get robbed! My “Spirit” is broken!

✅ Trip Verified | Fort Lauderdale to Houston. This was our first time flying Spirit Airlines and it was absolutely a pleasant experience. The seats on the plane provided ample space and our flight attendants were absolutely amazing. They were very nice and accommodating of any request we made. It seemed as though they truly enjoyed their jobs and serving others. We were so pleased with the service that we applied for the rewards Mastercard as we definitely plan on flying with Spirit Airlines again. We just hope we bump into these guys again. The level of customer service they provided definitely stood out.

✅ Trip Verified | Orlando to Indianapolis. My family and I have decided to try Spirit for our trip this Spring break. We recommended you guys as well to a few friends booking trips around the same time. We had scheduled 4 flights: 1-) Indy-Orlando (03/28) (4 people)- Everything was good. 2-) Orlando to Saint Thomas (04/04) (6 people) - Flight delayed a little over 2 hours. We had arrangements that had to be made last minute to accommodate the change. Although it was inconvenient, we made it work out. 3-) Saint Thomas - Orlando (04/07) (6 people): Everything went pretty smooth, although customer service in Saint Thomas was pretty bad. I am very laid back, had 2 simple questions and was answered in a very careless and non-professional manner. Flight was overbooked. 4-) Orlando-Indy (04/08) (4 people): We has our gates change at least 8 times. Some of the times we weren’t even notified. Our flight was supposed to leave at 5:20. We left close to 10. Customer service was horrible. Communication was horrible. No one could tell us what was going on. Lots of commotion due to a family being removed from another flight after they had boarded. Gate changed 10 min before boarding to a completely different side of the airport causing a ton of disturbance on all passengers. We had 2 kids under 6 with us that were hungry, tired. We all had commitments early today, hence the decision to take the earliest flight available. During all of the wait in Orlando we listened to many people complaining about the very same no information-constant inconvenient changes to flights-overbooking-people getting removed from airplanes after boarding stories amongst others. I too work with customer service, and I despise the loud people complaining all over social media and such about bad experiences they had. I never believed it got anyone anywhere. However, I was completely shocked with the lack of care and efforts to make up to the horrible wait, frustration and inconvenience caused. We were told by the crew a few times that they would make it up to us, and they offered a cup of water and a cookie for free while we were waiting (some of us hungry) in the airplane. It was a nearly 5 hours delay. Also, the flight was overbooked. I didn’t realize we got a survey after the 2 flights that were smooth, but didn’t get one after the two delayed ones. That makes me doubt your intentions. We have family in Florida, and we travel a bit. We are having a hard time considering Spirit in the future. I have 3 planned trips before the end of the year (so far) with all together 9 people each way. We had all budget to go through Spirit, but that may change. I understand things go wrong. I just can’t understand the lack of care for trying to make up for the unfortunate things happening. I am disappointed to say the least. Since I had no change to fill out a survey about all of my experiences, I came here to register it. Unfortunately, I don’t think we can recommend Spirit to anyone again, and probably won’t do it ourselves either.

Not Verified | Las Vegas to Seattle. Flight cancelled with the next flight being on a Tuesday which was two days away from when we were supposed to be flying. They did not help us find another flight for the same day maybe on a different airlines. I would never fly Spirit because of bad customer services and frequent delays and cancellations.

Not Verified | Las Vegas to Portland. Don't be taken in by less expensive flights. You are charged $40/bag on line, $55.00/bag at ticket counter, $65.00/bag at gate. We booked 2 bags on line at a cost of $160.00. Our flight from LAS to PDX was overbooked by 8 seats. The desperate gate agent promised a voucher for $500.00 in cash plus a future travel voucher. Both my daughter and I individually verified with her that this was the case. She gave us four 17 digit numbers which she said could be redeemed for $250.00 cash increments. Meanwhile, they took a terribly upset woman with children involuntarily off the flight. As promised, we were put on the next day's flight to PDX which of course, was overbooked. Later we found out Spirit does not give cash. The gate agent was clearly desperate and misrepresented the offer. Finally, my legs were tight up against the seat in front. Spirit is disorganized, chaotic and misrepresents. They will not last long.