Spirit Airlines

✅ Trip Verified | Kansas City to Minneapolis via Detroit. Thought I was getting a great deal flying Spirit only to find out it was the worst flight. Traveled from Kansas City to Minneapolis & Spirit charged me double for my 1 checked bag ($80) because I had a layover in Detroit. To my surprise the flight home costed me another bag fee due to the fact my bag stopped and had to switch planes in Detroit. No water on the plane without paying $3, no phone charge outlets or headphone connection. The seats didn’t even adjust back and the fold down tray table was as big as an iPad Nano. Never again will I fly Spirit no matter how much cheaper it “appears” online.

✅ Trip Verified | Dallas Ft Worth to Baltimore. Flight hasn't left yet - the customer service department has limited knowledge of the English Language. Their technology doesn't work which created the need to call in to purchase seats and pay for a carry on. After paying for both I asked if the payment covered both directions of the round trip flight. The supervisor I spoke with couldn't tell that I had a round trip and was only charging me for seats and bags one way. After struggling with her to find my other flight she again took my CC info for payment of the seats and carry on for the return. I understand this scheme - frustrate the passenger with the language barrier to end the call quickly and frustrated so upon the return flight charge the passenger more at the gate because the system that Spirit has doesn't connect the passengers together. Good job Spirit - excellent way to increase your margins in the pocket books of the passengers and paying wages for a call center outside of the U.S. Never again

✅ Trip Verified | Indianapolis to Las Vegas. This airline is So bad we bailed on our flight after 4 consecutive delay “texts” with no explanation. They didn’t even update the airport boards or gate. Finally they claimed a mechanical problem with the a/c caused the 3.5 hour delay. The employees are totally incompetent and don’t care. We finally said no more and opted to go home and they promised to pull our baggage off the plane and sent us down to baggage claim where one was pulled off after 2 hours and the other ended up in Vegas. We are still trying to get it back with zero help from any staff. They literally leave the airport after working their late night flights leaving you stranded if you have a problem. As I’m writing this, no one has responded to numerous calls about our issues and after filing out a claim form and numerous attempts to speak to an employee who cares. This airline charges $45 per bag fees each way then they lose your bags and couldn’t care less. Unexplained delays, incompetent employees and you’ll experience a nightmare - steer clear of this joke of an airline.

✅ Trip Verified | Worst flight experience of my life. I flew from Detroit to Las Vegas and my flight was delayed 4 hours causing me to miss the birth of my grandbaby, then flying back the big front seat i paid for when booking my reservation 2 months prior was apparently sold again to someone else. I was assigned a seat in back of plane, I was told it was double sold and there was nothing they could do about it.

✅ Trip Verified | I took a flight from Fort Lauderdale, FL with a layover in Atlanta, GA. We were scheduled to arrive in Atlanta at 12am and fly out to Boston at 6 am. They canceled the morning flight 1 hour before it was due to take off and blamed it on “weather” conditions. There were no weather issues in Atlanta or in Boston that morning, I have no idea where that came from. Then it took us 45 min to get on the phone with someone to see what our options were. They offered us another flight at 10pm to arrive in Maryland for a layover at 12am and to get to Boston at 7:47am. (No thank you), second option was a partial refund which was less than half of the money we spent btw, and the reasoning was because we still boarded from Fort Lauderdale, FL to Atlanta, GA. Even though that was only a layover. Our Third option was “Spirit Credit”. We were stuck in that airport over 12 hours until we finally decided to buy another one way ticket to Boston with JetBlue Airlines. So we spent way more in the end! Spirit This was the worst experience ever. I will never fly with them again. Don’t waste your time.

✅ Trip Verified | New York to Myrtle Beach. This airline's business model is focused on scamming customers in as many ways as they can. They pull you in with low base fares, and then intentionally make every single step of the experience unpleasant. They claim it's part of cutting costs, but since when did being professional, courteous, and caring to a minimal standard compromise bottom line profits. If their staff acted professionally, and they didn't try to jam fees and credit card scams down your throat at every single point of the experience then perhaps they could be considered a respectable low-cost carrier like RyanAir or Southwest, but no. Spirit is the airline that wants you to have a bad experience in hope's that they'll push you to pay extra for some crappy add-ons to create a tiny illusion that it isn't actually that bad, but it always is with them so long as they continue to not care about their customer experience.

✅ Trip Verified | Myrtle Beach to Newark. This is my first and last time! My plane was supposed to leave at 05.30 and it’s 09.45. Still here and waiting. First it was the plane, now it’s due to the crew!!

Not Verified | They were late for our flight in Myrtle Beach Sc and when we arrived in Ft. Lauderdale for our connector flight with Spirit they left us stranded. I lost a day of my hard earned vacation and a night's lodging expense in the tune of $468 x 2! They don't care and it really doesn't matter how much you complain you don't get any satisfaction except for a hotel room for 4 people until your next flight out and on a different airline because evidently that can't "finish" what they started. Do not use them!! Do not use a booking site that uses them no matter how much you think you're saving!! It will cost you more in the end!!

✅ Trip Verified | . I fly from MYR to MCI 4 or 5 times a year for family reasons. I have resigned myself to a one-stop connection thru CLT with an overall 5-6 hour travel time. So you can imagine how surprised I was to find a nonstop flight listed on Expedia. But it's on Spirit Airlines and everything I hear about them is not so good. So this is my candid review. I expected counter personnel and flight attendants to be rude and unhelpful. This was not the case. The FA's clearly demonstrated on both flights they can TCB and still be pleasant. When I first arrived at the gate in MYB the sign indicated the flight would be delayed 2 hours. I thought it might be an indication the bad stuff I heard about Spirit was starting already. However the gate attendant gave us an update every ten minutes about the departure status and the 2 hour delay turned out to be only 55 minutes. Once aboard, the first thing I noticed was the seats. They quickly remind you that you're flying an LCC. They are cheaply made rack type seats with very little padding, no headrest, and they do not recline. Very uncomfortable for 2.5 hours. Everything on board is at a price, including water. Again, the LCC thing. The aircraft seemed to be fairly new and the interior all appeared in good shape. However, it was clear the floor had not been vacuumed in quite some time. For the most part the flight was pleasant. The thing that bothers me most was the price to check a bag. My bag weighed 23.5 pounds according to their scale and I was charged $50 to check it. I thought this was exorbitant. If I had chosen to carry the bag on I would have been charged as well. The LCC thing again. So, in summary, their people were great, their seats were very uncomfortable, and their baggage fees are overpriced. Would I fly them again? Yes. I am willing to put up with a few disappointments in order to get a nonstop flight. A 2.5 hour trip instead of 5 hours is worth a certain amount of trade off.

✅ Trip Verified | Boston to New Orleans. This was our first time on a Spirit flight. Nothing on board complimentary, even had to pay for coffee and water. Most uncomfortable, non-adjustable seat I have ever sat in for three and a half hours. The only friendly and polite conversation was the Captians announcements. First time I ever had to pay for carry on. First time checked baggage had a 40lb limit instead of 50. Last time I will ever set in a Spirit plane. I will give them a two out of ten because both my wife and I survived and made it home.