SpiceJet

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 155 reviews
4/10
No Skytrax Rating
Filter Reviews by :
Show
9/10

SpiceJet customer review

(Austria)

BLR-IXG on a small prop plane. Check-in at BLR was efficient crew friendly. Seats on the small Dash8 were reasonably comfortable and the flight was smooth. As it is a no-frills airline you have to buy snacks on board. Overall a positive experience.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

SpiceJet customer review

(United Kingdom)

I have traveled multiple times between MAA-IXM and IXM-MAA segments. It's a short leg except for one trip which was delayed 2.5 hours all others were on time and arrival was always early. Spicejet need to focus on the customer service. It's a regional flight travelling to Madurai and I don't see why announcements were made in Hindi. Food is expensive. Overall happy flights except for a few bits and pieces. They could improve customer service and introduce a rewards program.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

SpiceJet customer review

(India)

My family travelled from Dubai to Madurai (SG24) with two kids (3 years and 18 months). Once I purchased ticket I paid for food also (AED 25). Onboard I faced the following problems: 1) They didn't provide a bassinet. 2) No seat belt provided for my other child who was to sit on my lap. 3) No earplugs. 4) Total flying time was 4 hours after 3 hours they provided a meal I had to ask for our pre-booked meals otherwise we wouldn't have got them. No hospitality no responsibility. A very poor service.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
1/10

SpiceJet customer review

(United States)

We have booked and paid for 5 flights with SpiceJet. Of those 5 three were cancelled without any issues with weather/external circumstance (i.e. all internal SpiceJet operational issues) and one was delayed by 2 hours. Only one flight managed to make it to the destination on time. Worse SpiceJet does not pay for hotels or offer any sort of recompense when they cancel a flight due to operational issues (including not having enough passengers) all they offer is to book you on the next available SpiceJet fight (note that they refuse to buy you a ticket on any other airline) which is usually the next day and forces you to either pay for an additional hotel night out of pocket or lose a night that you had already paid for. They don't even offer to make the seat selection free after forcing you to change your plans completely. The additional 250 rupee charge is just a slap in the face after they tell you there is nothing they can do about completely disrupting your travel a day before you are supposed to leave. They are the worst Indian airline. Not only does SpiceJet not get you to your destination on time you're usually a day late.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

SpiceJet customer review

(United States)

I purchased 3 SpiceJet tickets to travel on weekends over the last 2 months. Every flight was either delayed more than 2.5 hours or flat-out cancelled and I have never been offered anything (other than an "apology") for my troubles. The first flight was delayed 3 hours due to mechanical issues. The second was cancelled 1 hour prior to departure with no warning due to mechanical issues on the inbound flight. They had no flights available until the following morning. Some passengers on the flight missed international connections the value of their international flights was forfeited and they had to pay hefty change fees. I took my refund and had to hire a driver who drove me 7 hours overnight. My flight tomorrow (Thurs afternoon) was cancelled due to mechanical issues. They couldn't find another plane so I will have to fly out Friday morning as it is the only flight available. They refused to put me on an Air India flight that was at the same time as my original flight. Their customer service is pathetic. I will never fly SpiceJet again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

SpiceJet customer review

(India)

PNQ to MAA return. The experience was pretty bad. The airline advises customers to arrive 2 hrs before scheduled departure we arrived 1 hr 45 mins prior to departure and the check-in counter was closed. There was nobody at the Spicejet counter. Had to wait 30 mins. Then told that the flight was delayed by 1 hr due to the aircraft from Delhi arriving late. When we asked for a single row seating at the front they told us that we would be charged 500 rupees per person for the front row. Had to forcefully opt for second last row seat. The flight arrived departed on time the aircraft was fairly okay the interiors and the night lighting was great but overall not a good trip - expected lot more from Spicejet.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
8/10

SpiceJet customer review

(India)

BLR-DEL and back. The onward flight was Monday early morning flight - full. It was a pleasant trip. right on time. Check in was smooth. Return flight was Tuesday afternoon. Pretty much empty (40% load I guess). Had the whole row to myself. Smooth check in. On time flight. Would definitely like to travel again with them.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
2/10

SpiceJet customer review

(India)

My husband and I flew SpiceJet and I must say it was an overall bad experience. Flight was booked for 10.30 am and at first the flight was delayed to 12.20 pm after which I received a call stating the flight had been further delayed to 1.50pm. I fail to understand why there was a 3.5 hour delay. The staff at the counters did not offer any solution apart from the manager whom we contacted at the end.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

SpiceJet customer review

(Norway)

I travelled 4 domestic flights with Spicejet November 2012 Delhi - Varanasi Varanasi - Delhi Delhi - Goa and Goa - Delhi. All 4 flights were delayed from 30 minutes to more than one hour. This made reaching connecting flight very difficult and I almost missed a flight back home to Europe because of that. I pre-ordered food on all this flight and got the same meal every time. Once the meal was delivered just a few minutes before the preparing for landing instructions came. So in fact I hadn't time to finish my meal. Altogether my experiences with Spicejet were negative.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
9/10

SpiceJet customer review

(United Arab Emirates)

Boeing 737-800 from BLR to BOM. Boarding completed in record time and departure on time. Cabin crew welcoming and efficient in providing water to all passengers on a flight that wasn't quite full. Kudos to cockpit crew for a smooth take-off climb cruise descent and landing in somewhat perilous conditions (heavy rains). Plenty of legroom and well-spaced-out seats on board with ample reading in the in-flight magazine. Disappointing that the airline does not stock a few extra hot meals for those who didn't pre-order them. SpiceJet is well-placed and commendable for its extremely cost-efficient yet never lacking in any aspect of low-cost service.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes