SpiceJet

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 120 reviews
5/10
No Skytrax Rating
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4/10

SpiceJet customer review

(India)

BLR-DEL. Smooth check in friendly ground crew. We were flying their 737-900 aircraft. Poor seat pitch. I'm 5'11 and my knees kept knocking the seat in front. Agreed Economy airlines offer bad legroom but this was hopeless. Luckily I was the only person in my row and could get some extra room by reclining the middle seat. Food is not free as with most budget carriers rates are good.
Cabin FlownEconomy Class
Value For Money 12345
no
na

SpiceJet customer review

(India)

SpiceJet from Hyderabad-Delhi. My sister had booked a ticket for me using an international credit card but when she realised the ticket should be booked using Indian credit card if the ticket owner is not travelling she managed to get an Indian credit card from her friend and called customer care of SpiceJet and made the payment using the Indian credit card. When I reached check-in I was told I can't board the flight because payment had been made using a credit card of someone else. They didn't listen to me we had checked 4-5 times with the airline when making the payment that this would be okay. I was harassed by the staff and they asked me to pay the money in cash. Finally they took cash and asked me to sign a declaration and only then could I board the flight. When I reached home and called their customer care they just said sorry it's our system's fault.
Cabin FlownEconomy Class
Value For Money 12345
no
6/10

SpiceJet customer review

(India)

Pune to Delhi return. The outbound was delayed and so my 11am departure became a 3pm departure. They kept messaging us the delayed time but does not help when you have appointments you are missing. The ground staff in Pune had no empathy and we got not even a hint of an apology for the delay. Cabin crew nicer - friendly attitude and good service. Return delayed as well by one hour. Check in staff in Delhi no better. The only reason I would not recommend this airline is that every flight on both days seemed to be running late.
Cabin FlownEconomy Class
Value For Money 12345
no
10/10

SpiceJet customer review

(Germany)

Jaipur to Kochi via Mumbai. Clean aircraft friendly crew a bottle of water free small offering of food an drinks to a fair price. I was surprised of the product quality. The new domestic terminal in Mumbai is clean and has quiet corners to relax.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

SpiceJet customer review

(India)

Delhi-Kolkata return on 737-800. The check-in at Delhi was fast and staff polite and helpful. The departure was on time and plane was spotless. Seats were allocated there were no charges for checked luggage and a bottle of water was given to each passenger. In row 11 the seat pitch was fairly tight but only a problem when the person in front reclined her seat. Check- in at Kolkata was OK but travellers should be aware that you go to have all your luggage scanned before going to the check-in desks.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

SpiceJet customer review

(India)

BLR-DEL-BLR because their price was very attractive. The meal price is reasonable and meal was good. Seats okay service fine. The return flight was delayed for an hour however the crew was apologetic.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

SpiceJet customer review

(Netherlands)

Cochin to Mumbai. I As it is a low-fare airline you have to buy food or drinks onboard but prices seem reasonable. The plane seemed clean. It was an uneventful flight quite different from the glamor flying with Kingfisher. But for the money we spent it was a worth the value.
Cabin FlownEconomy Class
Value For Money 12345
yes
na

SpiceJet customer review

(Australia)

Delhi to Chennai. 3 hour delay due to dodgy plane. New plane had 18 fewer seats but we still try and fit everyone on. 3 adults and 2 kids per row. Don't start the air conditioner for an hour as you sit on the tarmac in 45 degree heat. Almost mutiny everyone standing up and waving their arms around. No food and the least leg room I've ever seen on a flight.
Cabin FlownEconomy Class
Value For Money 12345
no
7/10

SpiceJet customer review

(India)

Pune to Delhi return flight. Convenient timings with a 9am arrival in Delhi. Smooth check in and service on flight satisfactory. Return again convenient with a late evening flight arriving at 2300. Full flights both ways so aircraft crowded and the leg room in the seats are so limited that you feel crammed in for the flight. Fare similar to others but as its non stop it pips Indigo airlines on this route.
Cabin FlownEconomy Class
Value For Money 12345
yes
na

SpiceJet customer review

(United States)

We booked our tickets on Spicejet with a travel agent in Surat on August 2009 for travel January 2010 for Goa to Mumbai flight in the afternoon so some of us can catch a flight back to US from Mumbai that night. As we were standing in line at Goa airport for more than an hour they took down the Mumbai sign at the check in counter. On inquiry the check in person told us the flight was cancelled and the fare will be refunded to the travel agent- no other assistance or help. We had to scramble to GoAir counter to get to Mumbai before we are no show at the international flight. GoAir charged us INR 45951 for 7 tickets to Mumbai. Spicejet is irresponsible in its policies and attitude. They left 200+ international passengers in limbo at a place without accomodation or any other help. In light of our experience I would advise anyone with any plans for further travel to stay away from booking their tickets on Spicejet unless they want to jeopardize their plans and wallet!
Cabin FlownEconomy Class
Value For Money 12345
yes