"friendly, efficient no-frills service"
31 reviews Mahmud Noormohamed (United States)
✅ Trip Verified | Outbound flight to FLL (737-800) was delayed by about 60 minutes. The flight was diverted to TPA to refuel because severe thunderstorms over FLL prevented aircrafts from landing. Flight finally landed in FLL at 02.20 am 3 hrs later than scheduled. The ICE worked flawlessly and I was able to watch a movie in its entirety thanks to the delay. The only negative: the plane wasn't cleaned properly. The trash bin in the forward lavatory was full and the paper towels needed replenishing. Inbound flight was on a 737 Max 8. Aircraft was very clean and there was plenty of legroom in Row 2. This is a quiet aircraft with curved overhead bins to accommodate all carry on luggage. On both flights, flight crew provided friendly, efficient no-frills service.
Aircraft | Boeing 737-800 & 737 MAX 8 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Dallas to Fort Lauderdale |
Date Flown | September 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"fly anyone else but them"
Jimmie K Knight (United States)
Not Verified | Horrible service, delayed, then delayed again. First time traveling with them and I will never make that mistake again. Claimed free wifi and movies as well and they didn't work for the flight. Do you self a favor and fly anyone else but them.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | St Louis to Chicago |
Date Flown | September 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"I am forever grateful"
R Horton (United States)
✅ Trip Verified | Manu I don't know if you will see ever this but there are no words that shall forever express my gratitude for your aloha that got me home. You don't know but you saved and changed my path of life when you helped me that day. I am forever grateful for you being placed there on that very day.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Los Angeles to Honolulu via Lihue |
Date Flown | August 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"terrible customer service reputation"
Amy Brewster (United States)
✅ Trip Verified | I have always loved Southwest. Everyone in my family has flown frequently on Southwest for almost 30 years. But lately they are earning their terrible customer service reputation. Our flight was horribly delayed, I strongly doubted the excuses they gave for the delay, but was pleasantly surprised that each of us received a $250 travel voucher for our inconvenience. However, when we tried to use them, they had already been used by a travel agency in China under the name “Ted Williams.” They are giving away so many vouchers for their own bad behavior that Chinese hackers are stealing them. I complained about how obviously this was not me, but nothing. Southwest phone and online customer service could not care less. Thanks for treating me horribly, getting my hopes up, and then letting Chinese hackers take my voucher. Great airline you have there, Southwest. In the early 2000s, I have no doubt they would have honored my voucher, but they simply don’t value customers any longer.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Las Vegas to Portland |
Date Flown | June 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"no longer customer friendly"
Steve Shapiro (United States)
Not Verified | I am A-List Preferred. Southwest is a disappointment, but I don't think it cares. Under current management it is no longer customer friendly, its systems are antiquated and deficient, it is unreliable, it copiously blames weather to shield its shortcomings (which are many), and its employees are either disinterested or antagonistic. It certainly has earned its pathetic reviews by customers. Hopefully JetBlue will expand its operations westward.
Aircraft | Boeing 737 Max |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Las Vegas to Denver |
Date Flown | August 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Always happy with Southwest"
Renee Smith (United States)
Not Verified | Always happy with Southwest. Love that baggage doesn't cost extra and seating is first come first serve. I recently read that they are also going to begin allowing to move flights around same day if a seat is available or go standby at no charge. This policy only makes sense, if room is available and customer is at the airport why not let them get on a sooner flight. Also takes the stress out of running into an accident on the way to airport and get there late (happened where I missed a flight and ended up driving because I missed my flight!). Over past couple years, I've probably flown 5 times and every flight was as expected. I like the assortment of drinks (alcoholic and non alcoholic) but wish they had better snacks. Oh and glad to hear internet equipped planes will begin offering free WiFi (if I heard correctly).
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Sacramento to Las Vegas |
Date Flown | July 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"needs a customer service course"
Long Le (United States)
✅ Trip Verified | Today I flew from Boston - Logan on flight #5231 to Chicago - Midway. The cabin staff service is very bad service. I required want go to restroom a lot time but staff still refuse, she talk to me in a very annoying way. I ask her name, but she don't answer because she don't have the name on her uniform while another staff service work with her have a name. I think she needs a customer service course again or southwest airline doesn't need such a bad staff.
Aircraft | Boeing 737-800 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Boston to Chicago |
Date Flown | August 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Excellent customer service"
K Lea (United States)
Not Verified | Excellent customer service from flight attendants (very courteous). Pilot announcements were succinct and helpful. Comfortable flight overall and we landed a few minutes early.
Aircraft | Boeing 737-800 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Jacksonville to Indianapolis via Baltimore |
Date Flown | August 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"my 4 hour flight was 21 hours to get home"
J Butterworth (United States)
Not Verified | Worst travel experience in my life! 3 of 4 legs of the trip were delayed by an hour or more. Delay of one portion caused me to miss my connecting flight, even though the staff knew that 2 of us travelers were delayed by SW. They closed the doors while they saw us running to the gate! Overall, my 4 hour flight was 21 hours to get home.
Type Of Traveller | Solo Leisure |
Seat Type | Premium Economy |
Route | Baltimore MD to Sarasota FL |
Date Flown | August 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"complaint is the growing number of pre-boarders"
Samuel Adamo (United States)
Not Verified | I almost always fly Southwest Airlines. I find them to be reliable and reasonably priced. I know what to expect in terms of uncomfortable seats and no food. My complaint is the growing number of pre-boarders. I pay extra for Business Select and a boarding number of 1-15. I'm not getting what I paid for when 30 (actual number on last flight) people pre-board ahead of Business Select. My solution is simple, board the 1-15 Business Select customers first, then the pre-boarders followed by the remaining passengers. If your concern is accommodating the legitimate wheel-chair passengers in the first row (bulkhead) simply block that row off. Charging extra for Business Class and not delivering 1-15 boarding as promised, if not fraud, is at least deceptive and leaves the Business Select customer feeling cheated.
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Houston to Denver |
Date Flown | July 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |