✅ Verified Review
We have always had a great experience when flying with Southwest and with their customer service. For this reason, we have always been willing to pay the extra dollars to book our flights through them, as opposed to booking with one of the cheaper airlines. However, the last 3 times we have flown Southwest have been just awful. They lost our car seat the first time, our luggage the second time, and then the third time we experienced a 3.5 hour delay followed by a cancelled flight at 9.30pm. On top of this, we have encountered terrible customer service every step of the way in dealing with these stressful circumstances. Each time we traveled the personnel working at the ticket counter have been unbelievably rude. Great way to start the trip. When items were lost, instead of being helpful and accommodating, the customer service agent working in lost baggage was very brusque and actually yelled at us, and then refused to do something as simple as validate a $7 parking ticket for my husband who had to park and come in to help me with the situation since I was traveling alone with our 6 month old. Finally, when we were flying home to Denver, our flight was delayed 3.5 hours and then cancelled. The entire time the woman working the gates to the flight was yelling at people and being extremely rude. We all had to wait 1-2 hours in line to rebook our flights, and then we found out the next day when we called in that they never even rebooked a flight for us. We will be leaving 2 days after our expected and paid for departure date. On top of all of this, we have not been compensated for any of these inconveniences.