✅ Trip Verified
| I booked a flight with Southwest Airline for Sunday August 12, 2018 leaving Tampa, FL headed back home to Memphis, TN. While checking my email to ensure I had the correct gate location and departure time, I decided to check in online via Southwest website. To my surprise my flight was cancelled. I called their company at 11:00 AM and was on hold for 1 hour literally. The first lady who answered said "yes it was cancelled but let me see if there is another flight leaving out the same day" I responded with "why was I not notified by email" and she ignored me. I asked again and was told an email was sent at 9AM. I told her I check my emails around the clock and would have received a notification. She told me no flights were available for Sunday but I can leave on Monday or she can refund my money. There was no sympathy for what was just caused to me and my son. I asked to speak with a Manager and her response was "Mam he's just going to tell you the same thing" and I said I don't care, I need to speak with one. Well the Manager was horrible because I told them there was no way I could return Monday and that I was completely stranded and needed to get home Sunday. When I asked why was the flight cancelled he said "the weather" my response was "sir I'm in Tampa and it's clear skies" and the next thing I know I was placed instantly on hold, where I waited minutes and then the phone hung up. I called back several times with no response. I did there call back option when the sweetest woman who took her time trying to get me home on Sunday but said there was nothing else leaving out and it was too late for the one that was leaving at 4. This is how I knew there was a flight but the other two decided my faith even though I informed them of my situation. The agent found a flight and told me I could get to the airport and ask for assistance with a hotel but they don't refund money due to weather. She walked me through the flight details and I said wait let me take the information down, but she said it's coming through email. I saw the email instantly, so how ironic that hers came through but the alleged cancellation email did not. So my 1 hour no stop trip that was canceled has turned into 7 hours + with a stop in San Antonio TX, Dallas, another flight, then home from 3:30 PM -9:55 PM. No apology from Management, inconvenienced, stranded with a 12 year old, no clean clothes, no food, and no money. It's safe to say they can take off anytime without my family. This took away the joy, excitement, and turned my day into a living nightmare. For future events, a simple apology, and a notification goes a long way. I could have tried to make arrangements but I guess that wasn't an option for them. Thanks for the disappointment.