✅ Verified Review
| It was the worst flight I've ever taken. Flew from Fort Lauderdale, FL to Islip, NY. They delayed us an hour due to weather, 2 hours due to air traffic control, and then 5 hours because the pilot's hours to fly had expired and they needed to find another crew. Found a crew and then the crew cancelled at 2am. They then made me wait in a line for 3 hours to change my flight. I was in the airport for 12 hours straight and all they provided me was a mini bag of mini pretzels and 6oz water. They refused a hotel, transportation and food after keeping us in an airport for 12 hours just to cancel the flight. They expected me to travel for 24 hours straight starting at 6am. Meaning they wanted me to stay up for 48 hours straight. I get on the flight for 24 hours later, a direct flight and they delayed my 6.20pm flight until 10.45pm. I had to reschedule my flight for the following day yet again and they weren't willing to provide hotel, transportation or food once again. So my flight was initially 6.30pm from Fort Lauderdale and we were supposed to land at 9.20pm in Islip. We were given an hour delay due to weather (7.30pm-10.30pm). After the delay, we boarded the plane (7.00pm). They then proceeded to keep us on the plane for over an hour as directed by federal air traffic control (8.00pm). Then they made us sit another hour on the plane demanding that we all stay in our seats and stay buckled because they expected to depart soon (9pm). After this hour, the pilot comes on the PA system and told us that he's reached the maximum number of consecutive hours that the pilot policies allow (9.30). They took us back to the gate where we were given no updates or information for at least 2 hours (11.30). After this, they told us that they were trying to find a pilot and crew to fly the plane. They then told us that our flight would board at 12.50am. They delayed us twice more until they cancelled my flight at approximately 2am. They automatically rebooked me for a flight that would board at 8.30am in Fort Lauderdale and would bring me to Tampa. They would then give me a 10 hour layover in Tampa. I would board the 10.30pm flight to Islip and get back at approximately 1.30am. I waited in a line 3 hours to get this changed and also demanded a hotel, transportation, and food (5am). They hadn't fed us anything but a mini sized bag of mini pretzels and 6oz of water in 13 hours. They refused a hotel. They refused transportation. They refused food. They also told me that they could not change this horrible flight. I went back to them twice and harassed them before they finally put me on a flight that boarded exactly 24 hours from the one I originally had. The woman was extremely snotty and rude to me the entire time. I had to call my friend at 5 in the morning after she, her parents and my parents stayed up the entire night. My friend picked me up at 5.45am because Southwest wouldn't even provide me with a taxi.