✅ Trip Verified
| La Guardia to Indianapolis. I received no call, text or email regarding my flight cancellation. After I got through to security I pulled up my boarding pass to check where to go but the information was not updated. The screens with gate information were all off and not knowing where to go I stood in line to a flight that could have potentially gotten me home hoping there may be room on it because tickets were still being sold online for it. I stood in line and the lady was rude and told me to go to a different line and that she can't help me; I explained where i need to go, that I've not gotten any communication about cancellation, that I've been waiting to figure out what's going on and they said the flight I tried to get was booked. I asked why it is allowing me to purchase a ticket online and they just shoved me to a different gate where i was on line for even longer. Due to no communication of even alerting me that the flight was cancelled via email or text, how dismissive the lady at the first gate was, having to wait additional time, contradictory information about the flight being booked, i was experiencing anxiety. There was not a single person who expressed any empathy in form of "sorry" or "let me see what we can do" - no one cared. I was told the flight will be tomorrow. I told them if i pay for the ticket boarding right next door - can i get on that flight or will I have trouble. And they kept saying i cannot book that flight even though the site was asking me to input credit card info for that same ticket. I just asked for a refund and booked a flight with a different airline. Delays and cancellations are frustrating for everyone, but this airline was the least helpful in arranging anything to help me get home. Also just about every airline alerts via text about delays or cancellations at this point. But if this is not done, turn on the screens with flight status at least.