Singapore Airlines

✅ Verified Review | Flew Singapore to Bangkok. The flight SQ970 departing 07.15h is during weekdays always very busy as business people are traveling for a one day business trip to Bangkok. Obviously many are not able to book a business class seat due to limited availability. The cabin crew therefore during boarding were busy with those people handing over their jackets and luggage into a safe storage. Even here, all is done with a smile on and on. It is a short flight but I still feel the comfort and great hospitality of Singapore Airlines.

✅ Verified Review | Sydney to Singapore. I am disappointed with quality of service and staff attitude on my last flight SQ 252 on 10 November. I requested for a non vegetarian Hindu meal and was served Lamb. For some reason I don't understand my meal was served before other passengers and when I asked for another meal I was rudely told that it can only be served once all Passengers are served. I left extremely insulted and did not eat any meal on flight.

✅ Verified Review | Zürich to Bangkok via Singapore. As usual very polite cabin crew. I became sick during the flight. They did everything possible to make my flight as comfortable as possible. I was asking/ordering on internet for special meal. Therefore I was served right at the beginning of menu supply. Food was as always very tasty.

✅ Verified Review | Singapore to Colombo in July 2017. The ground staff were quite rude and to wait at least an hour to check the bags in. The flight crew was also not the best and I found the food quite disappointing. Taking this airline because not many other airlines are having journeys to Colombo.

✅ Verified Review | Customer service fail. My wife and I had a booking for March 2018 to fly Canberra Australia to Wellington New Zealand, one way. This relates to customer service pre-flight, not comfort or service on a flight. Booking was no problem and great price. Our dates were not flexible due to other commitments. We received notification that our flight was cancelled (by the airline) and we had the option to accept an alternative (suggested flights nominated) or decline. Choosing decline gave a direction to call their help line. Called the number and despite stating our case several times that as there was no suitable alternative we would request refund we kept being offered alternative dates. Finally our request was understood (we were dealing with a human) and we were told that the operator did not have authority to action that request and our request would be forwarded to another area who would get back to us "soon". When asked for a timeframe we couldn't be given one. Now, I would expect that as this was the airline making the change, and, knowing that choosing decline would generate calls to the help line, a professional outfit would have provided that option for operators to action. But, no. It took a follow up email and then a second phone call to finally be advised that our request to cancel was actioned. When asked when we could expect a refund in our account we are told up to four weeks!! And, no advice of the amount to be actually refund, we have to wait for it to turn up before we can be sure full refund. Not good enough, and not what I would have expected from a full service airline that apparently prides itself on customer service. Thumbs down to Singapore Airlines.

✅ Verified Review | SQ 217 - Another smooth red eye flight on a fully loaded Airbus 380 flying from Melbourne to Jakarta via Singapore. Not sure whether there was a late night supper or not, because I took a nap as soon as we took off. Oh I should add, a very seamless boarding process, the gate was packed and I had feared for the worst but the ground staff promptly handled the process. The cabin crew were excellent as always. IFE was superb, passengers collected the headphones before entering the plane. They were of nice quality.

✅ Verified Review | SQ 237 - A very smooth red eye flight to Melbourne from Jakarta via Singapore. As soon as we departed Changi just before midnight, a late night snack was served but I skipped it and took a nap instead. I had a good four hour flight and woke up over the Northern Territory area to enjoy the inflight entertainment. The IFE selection was superb, very wide screen for economy class standard, plenty of choices on movies and TV shows and the quality of the headsets were decent. The flight attendants were very prompt and professional, I asked for several glasses of mineral water during coffee round, she took down the number of my seat and minutes later she returned with my request. Hot Breakfast was served before landing, I had some stir-fry noodles which looked unappetizing but tasted great. Unlike Qatar or Garuda, no basic amenities (eye shades, socks) were given. I would've given higher mark had they given us amenities pack.

✅ Verified Review | Singapore to Bangkok. Aircraft was in perfect condition and clean despite one lavatory being unserviceable. Both ground and cabin staff were coordinated both boarding and arrival was Done in a smooth flow. The food was perfectly prepared and was the best economy meal I had. I recommend SIA and hope to fly with them again soon.

✅ Verified Review | This is my second time flying with Singapore Airlines. It was such a great experience. At first I was a bit concerned because the layover was only an hour; I was afraid there would be any kind of delay that would potentially made me miss my connecting flight, but the flight was very punctual and we even arrived ahead of schedule. The cabin was clean with 3-3-3 arrangement, the legroom was spacious, the food was delicious, I really enjoyed having ice cream as dessert. The FAs were friendly and corteous. The only downside of the flight was the inflight entertainment system; the content was good enough with plenty of new movies but the hardware really fell behind. The screen was not a touchscreen, it was small, blurry and pixelated. I suggest other travelers to bring their own headphones like I did because the earphones were not comfortable. Over all it was a great flight and I would fly with them again

✅ Verified Review | Singapore to Christchurch. Singapore Airlines business class is second to none. The moment you enter the aircraft, you are greeted by name and the flight attendant takes your drink and dinner orders. I chose the Lobster Thermidor from Book the Cook. It was delicious. Business class is a fine dining experience by itself. You feel that you are being pampered by the very friendly and polite flight attendants. The seat converts to a full flat bed where you can have a good sleep. Instead of pressing a button, you have to flip over the seat back to convert it to bed mode but the good thing is that the bed is wider than other business class seats which deploy using a button. You have to sleep diagonally with your body angled such that your legs fit into the cubby hole under the seat in front. Overall, it was a wonderful experience on this 9 hour 30 minutes flight. SQ is still top notch when it comes to service delivery on board.