Singapore Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1569 reviews
7/10
5 star Skytrax Rating
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7/10

"a nice experience"

(China)

Trip Verified | It's a nice experience to take Singapore Airline A380 from Hong Kong to Singapore. The ground staff in Hong Kong is not very nice but cabin crew are friendly. I order a seafood meal and taste good, however, as A380 is the largest aircraft it takes long time to board.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHong Kong to Singapore
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"a very pleasant trip"

(Canada)

Trip Verified | Bangkok to Singapore return on the brand new Boeing 787-10. Check-in at both Suvarnabhumi and Changi was organized and the staff were courteous and professional. Boarding was organized by row number, with clear announcements made for each boarding group. The highlight for both flights was the cabin itself. The seat in Economy, although in the 3-3-3 configuration on the 787, was very spacious, with generous leg room and seat storage. All seat amenities, including a charging port, light switch, and crew call sign, were available on the seat back. The IFE screen was crisp and the system itself had so much quality content, including the newest movies. The system did lag slightly when exiting the navigation map. Catering and cabin crew service was consistent with that of other Asia's legacy carrier's standards. Service could have been a bit more personal, but with 301 seats in Economy for a 1.40hrs flight, the crew did an amazing job. Overall, a very pleasant trip and I look forward to flying with them whenever I can!
AircraftBoeing 787-10
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBangkok to Singapore
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Singapore Airlines were great"

(New Zealand)

Trip Verified | Manchester to Auckland via Singapore. Very good flight but the seat got a little uncomfortable towards the end. Good legroom as I am a tall man and had around 3 inches to spare. Was able to have my legs straight when I wanted which makes a difference. I flew with Etihad from Auckland to Manchester and my knees rubbed the seat in front all the way. Singapore Airlines were great.
AircraftA350-900
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManchester to Auckland via Singapore
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"cabin crew so attentive"

(United Kingdom)

Trip Verified | Singapore to Denpasar. Old plane doesn’t mean always bad, SQ did a good job for old plane on this flight. SFML meal is good and everything’s okay during the flight, cabin crew so attentive to all passengers even the economy class passanger. SQ did a good job (again) this time!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSingapore to Denpasar
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"it’s nice as usual"

(United Kingdom)

Trip Verified | Short haul flight and it’s nice as usual, everything’s fine and this is the best option for CGK-SIN flight. It’s value for money and it’s best if you compare to other airlines based on travel duration and price. SQ is one of my favourite Asian airlines u til today.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteJakarta to Singapore
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"This route not too perfect"

(United Kingdom)

Trip Verified | Bangkok to Singapore. This route not too perfect like long haul flight that operated by SQ. It’s full of people, but it’s not affected to the service. I suggest SQ to change the new aircraft for this route, since so many traveler from BKK airport. Food for this flight is better than flight embarked from SIN.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Singapore
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Best short haul option"

(United Kingdom)

Trip Verified | Singapore to Jakarta. Best short haul option for Business Trip in Jakarta. On time, quick check-in process, and well organize flight. Food is good, FA did a great job. The only minus is arrival service at CGK, crowded airport with lack service. Baggage claim need so long time!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSingapore to Jakarta
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"crews are pleasant and proactive"

(United Kingdom)

Trip Verified | Bangkok to Singapore. Outgoing flight is quite ordinary. Head of the flight does not really possesses usual SQ pleasant personality. I was not addressed by name nor was shown to my seat. Menu was downgraded to one small thin piece of paper similar to economy class menu and wine/ cocktail choices are not listed. The retrofitted 777-200er business class seat is not comfortable at all. It give passenger good privacy, but for a short flight which does not require bed, I cannot find comfortable lounging position at all. Toilet are well stocked and very well taken care of. The return flight is better, same flimsy menu paper, same aircraft and same seat, but crews are pleasant and proactive. My lobster from “Book the cook” menu is very nice.
AircraftBoeing 777-200er
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteBangkok to Singapore
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Legroom was reasonable"

(Singapore)

Trip Verified | Flew return from Singapore to Taipei. Flights were a very reasonable hour; early morning departing and early afternoon returning. The flight out was probably only 65% occupied, which contributed to the overall sense of wellbeing. Flight was on the A330 series, with 2-4-2 configuration. If travelling as a couple or pair, taking the window/aisle seats definitely gives you a sense of your own space, so this was a big plus. Legroom was reasonable. Service was up to the usual standards, although the most senior crew were sometimes a bit unsmiling. Food was average to good, depending on your choice, and the AVOD although not spanking new, was sufficient to entertain most for this 4 hour flight. The airplane is probably beginning to show it's age - it was a bit creaky and rattly on takeoff and landing, but everything is well maintained and perfectly comfortable. Singapore Air may transition some flights to the Boeing 787, and many suggest the 3-3-3 economy seating is a nightmare for economy travellers.
AircraftA330-300
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSingapore to Taipei
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"would recommend the product"

(Singapore)

Trip Verified | Singapore to Tokyo Haneda and Tokyo Narita to Singapore. A350 on the way there, 777-300ER on the way back to Singapore. Latest business class product on both segments. Seat is large and very good – plenty of privacy, storage options and reading lights. There is only one con: space for legs/feet is very limited when seat is fully down, which is kind of annoying. Mattress is also not the softest. Blanket and pillows provided are of very high quality. No amenity kit provided. Personal TV has a big high-resolution screen with a broad selection of movies and channels to keep you busy. Service was really good, proactive and with a smile – that’s where Singapore Airlines shines the most in my opinion. Room for improvement is the food. Meals selection is quite good (including the Book the Cook option) but the meal quality is inferior to other airlines in Business (see Turkish Airlines or Qatar). Good champagne and extensive selection of beverages available upon request. Note of merit for the chamomile served along with pastries & chocolates selection. First flight on-time. Return flight delayed of 40 minutes due to the delayed incoming aircraft on the Los Angeles – Tokyo Narita segment. Overall, would recommend the product and will fly again.
AircraftA350 / Boeing 777-300ER
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteSingapore to Tokyo Haneda
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes