Singapore Airlines

✅ Trip Verified | Singapore to Sydney. Very comfortable flight as the aircraft was not full. Excellent cabin staff and amazing inflight entertainment options. Food however was a major disappointment. Ordered the fish with dill sauce and apart from the the mashed potato, it was flavourless. The "pizza" snack served before landing was terrible stodgy. Wine options were either a very poor white or an even rougher red. I can't understand how Singapore can get everything else so right and the food so wrong.

Not Verified | Singapore to London Heathrow. For my holiday to New Zealand in February / March this year I decided to upgrade my flights for all four legs of the journey to business class. Three parts of my journey were enjoyable, the service and food was good, even though I didn't receive the book the cook meals Id ordered. Sadly on the last leg from Singapore to London flight SQ322 I found myself on the A380-800. I found the business class section to be cramped, with a lack of storage space, not very well designed and for a new plane starting to show signs of wear and tear. The first problem was the width of the seat, it was a lot narrower than other seats in business class. I heard a lady behind me complaining to a stewardess about the hard seat. She replied that BMW had designed it. My thought was what is comfortable in a sports car is not so good on a 13-15 hour flight where you are sitting / lying down for nearly all the time. However with cushions it can be made more comfortable. Nothing can be done to make the seat wider and the high and very wide plastic infill between my seat and the window made me feel more cramped. I could see no useful purpose for it. The lack of storage space was a problem. I didn't want to put my carry on bag in the overhead lockers as it could be difficult / noisy to access it on a night flight. Unlike some other planes there was no small recess area where I could put my bag on the floor, but within my seating area, so the aisle was still clear. A stewardess put it on the floor but when the bed was out I couldn't access it without grovelling about on the floor. I made my bed up and tried to sleep. I placed my handbag on top of the large but fairly useless plastic infill, during the flight I think as a result of turbulence the bag fell on my head. I wasn't impressed at the time but later on I did see the funny side of it. As the seat / bed was narrow when I turned over I kept hitting my head. It was also quite difficult to get up from. I've had no such difficulties on other business class flights . The design, space and attractiveness is so much better on other Singapore Airlines business class cabins. I know the other passengers in my group flying in business on this flight were unhappy too. While I was queuing to leave the plane at the end of the flight a man of average height and regular weight said That thing is a waste of space refering to the plastic infill between the seat and the window. I had to agree. A senior stewardess told me the airline is planning to convert more of their planes to this design. Thanks for the warning. When I fly to Australia next year I will have to look for a new provider. I cant take the risk of paying for a business class fare and being placed on the A 380-800 again.

✅ Trip Verified | Singapore to Manila. Overall a very bad cabin experience. 24 Feb 2019 - SQ917 KrisWorld down for the entire cabin. 26 Feb 2019 - SQ916 KrisWorld still down. reflected that I had feedback a couple of days ago on the return leg from Manila. 28 Feb 2019 - SQ917 KrisWorld still down. Steward was very impatient to the passenger in front of me when asked about the status. Disappointed that my feedback in the last few flights on the same journey wasn't considered at all. 03 Mar 2019 - SQ5254 Preferred meal was forgotten. I had listed a preferred meal in my preference. 10 Mar 2019 - SQ957 Lead steward conveniently forgot about my request. In the end I did not get any meals on board.

Not Verified | Tokyo to Singapore. The Business seats of Singapore Airlines are as big as a first class one. They turn into beds. It's amazing how good you can sleep on these seats. I fell asleep right after take of and woke up for breakfast. Food is really good. Entertainment is good but not amazing.

✅ Trip Verified | London to Singapore. Singapore Airlines 'Book The Cook' service in business class is excellent and I wish all airlines offered pre-booking for main meals. My Lobster Thermidor was delicious, the cheese board was well presented and the apricot and pumpkin puree with the scallops was divine. Their cabin crew are welcoming and friendly, well trained, attentive and very efficient. All with a quiet charm as they glide through the cabin. A great flight and I managed at least 6 hours of shut-eye before landing.

✅ Trip Verified | Perth to Singapore. Dirty tray table, bad cabin crew, poor special meal. During the day flight the window shades on empty seats were up and cabin crew were not bothered to pull them down and a couple of passengers went to do it themselves in front of the cabin crew who just started blankly and didn't do anything about the remaining blinds that were up. On the way to Perth from Singapore I was given the dessert despite being on the special meal but on the return flight, the steward proceeded to pass it to me but then retracted his arm back when he saw I was on the special meal, and no explanation was given. It was not any vegetarian meal as well but why is there no consistency? Worst thing was there was no explanation and he just walked away.

✅ Trip Verified | Dubai to Manila via Singapore. First time to fly with SQ. I have very high expectations based on reviews and awards. However, my experience was mixed. Food and IFE were great and amazing. Cabin crew always smiling although it sometimes felt mechanical. Simple kit was also provided. DXB-SIN, B777-300ER was great however SIN-MNL aircraft was old didnt even bother using the IFE. Food served was not clearly advised that one option was spicy. I liked the food however overheard another passenger who doesn't like spicy food said that she wished she was told that it was spicy. Had some interesting encounters with cabin crew. First, a cabin crew used his index finger to give instructions to me instead of open palm/hand. Another cabin crew, during beverage serving, gave me the remaining orange juice as if i have no choice to make. Although both were minor hiccups. One funny incident had me cheering silently for the cabin crew as one of the adult passenger (father of another young adult passenger) kept on answering from the opposite row on behalf of his son every time a cabin crew would ask his son thus making a bit of a minor noise/disturbance. Cabin crew reminded the adult passenger that his son is old enough to answer simple questions. Fierce, i liked it. That's why im raising my overall experience score to 8 because of that.

✅ Trip Verified | This was my 5th experience with Singapore Airlines but very different than the other 4. We had our Mumbai to Singapore flight delayed by 5-6 hours and eventually the 2nd flight from Singapore to Melbourne too got delayed however by 8-9 hours. We were made to stay in Ramada Singapore where the lunch was not made available to us, dinner too was compromised. We had a terrible stay and food in the hotel. Overall, I would not rate my journey a pleasant one.

Not Verified | This was the first time my wife and I flew Singapore Airlines, what a wonderful experience! From check-in to deplaning everything went smoothly and on time. The cabin crew were superb. The service was attentive, food delicious, the cabin was attractive and very clean, including bathrooms. We flew United from Singapore to San Francisco, after our Singapore vacation, and the flight was no way near as good. Singapore Airlines will start flying direct from Seattle to Singapore non-stop in September 2019 and we definitely will use them when we visit Singapore again. P.S. We flew United on frequent flyer miles to India, and from Singapore to Seattle via San Francisco, Singapore Airlines is by far the best.

✅ Trip Verified | Older plane and business class seats are 2x2x2, so no wifi on board. However seats are comfortable and have a good recline, which is not bad for the short flight from Singapore to Perth. Meals are fantastic, especially as we booked the cook - the assam fish was one of the best I have ever had. Entertainment selection is decent and inflight shopping selection is wide. Best of all, service is impeccable.