Singapore Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1551 reviews
7/10
5 star Skytrax Rating
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9/10

"a very comfortable flight"

(Australia)

Trip Verified | Service is unparalleled. Food is very good and served on proper plates with real cutlery. Wide selection of online shopping. Best thing about this flight was the sky bed. The chair unfolds into a flat bed, which gave my son and I some decent sleep. The plane leaves SG just before midnight and arrives in AMS around 6.15am - so even a 12 hour flight seems like no time is wasted. Wifi is available on board but requires payment. The complimentary allowance for business class members is only suited for text messages - runs out fast. Overall, a very comfortable flight. Will definitely fly again.
AircraftA350-900
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteSingapore to Amsterdam
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"food was satisfying"

(United Kingdom)

Trip Verified | Singapore to New York. The entertainment center/movies were superb, although some of the plug connections were older, so the voice is low. One time, the flight was making a loud bothering noise, and we were concerned about it especially during take off. The next flight was delayed, they decided to replace the airplane. I appreciate it that they put safety before anything else. The food was satisfying. The attendants smile. They worked fast in getting what the customers need. They are always ready to answer calls.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSingapore to New York
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"my seat could not lie flat"

(Australia)

Trip Verified | Perth to Singapore. Outstanding service. In flight shopping has a huge selection of quality products. Book the cook menu was impressive - lobster thermidor and my son's steak were cooked to perfection. The selection of beverages was fantastic. Entertainment selection is not bad. This is an older plane, so unfortunately my seat could not lie flat and my son's screen was slightly damaged. Nevertheless, seats are still comfortable for the short flight from Perth to Singapore.
AircraftA330-300
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RoutePerth to Singapore
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"great cabin crew and great food"

(Malaysia)

Trip Verified | Singapore to Milan with Singapore Airlines. A generally excellent airline with great cabin crew and great food. The seat was very comfortable for my 12hr and 30min flight and it really changed the way I feel of flying!
AircraftA350
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSingapore to Milan
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"were very impressed"

(United States)

Not Verified | Melbourne to Jakarta via Singapore. My wife and I flew Singapore Air for first time and were very impressed. Economy seats the best we’ve had (and we travel a lot). Food and beverage service good and cabin crew were very efficient. Very good selection for inflight entertainment system. Highly recommended.
AircraftBoeing 777-300
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMelbourne to Jakarta via Singapore
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"seat width is narrower"

(Singapore)

Trip Verified | Singapore to Denpasar. Having experienced United's version of the B787, this was an opportunity to revisit the experience on SQ instead on a short 2.5 hour flight. The initial entrance into the economy cabin is certainly more welcoming than United's experience. Once seated, you notice the high-density, thin seat cushions, which give you more perceived legroom than the standard 32 in pitch would suggest. Because SQ stayed with the 3-3-3 configuration, the seat width is narrower than the comparable A330 or B777 experience, and I certainly felt this was the case, despite the very narrow armrests. Certainly the aisles are narrow, and in the aisle seat, I was constantly jostled by passengers and assorted bags during the boarding process. I also found it hard to get comfortable on the thinner seats, though this was less of an issue for a short-haul flight. The IFE was a class above United's, with a large vibrant touchscreen and the newest KrisWorld experience (minus the seat controller), so all interactions are via the screen. Meals were reasonably good if not outstanding, while service on the inbound flight to SG was warm and friendly. I wish that cabin seat space for Economy passengers could be maintained, given that the vast majority of us travel this way.
AircraftBoeing 787-10
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSingapore to Denpasar
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"attentive and helpful"

(Malaysia)

Trip Verified | Kuala Lumpur to Cape Town via Singapore. As usual, they are famous of their top notch quality, service, and efficiency. Crews were very attentive and helpful. Upon boarding the aircraft, you could already feel their warmth hospitality. Food is good and IFE is fantastic. Cabin crew go around with drinks and snacks in the mid of flight very frequent (every 20 mins) which is hardly seen on the other major airlines. It's definitely worth it for the price I pay for. I will choose to fly with SIA again.
AircraftA350-900
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Cape Town via Singapore
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"so nice and friendly"

(Malaysia)

Trip Verified | Cape Town to Singapore via Johannesburg. Friendly crew and fantastic service. The flight was 98% pax loading and cabin crew were really busy attending to passengers' needs. However, they remained professional and attentive. They are so nice and friendly. New aircraft, nice inflight entertainment system, delicious food, ample amenities in the toilets. Will definitely fly with them again.
AircraftA350-900
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCape Town to Singapore via Johannesburg
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"Would definitely recommend"

(New Zealand)

Trip Verified | Wellington to Mumbai via Melbourne / Singapore. What can I say about this airline — always has been my favourite and always will be. Everything from check-in, boarding, IFE, meals, baggage – went smoothly. Cabin crew were as gracious as usual. Would definitely recommend. Only perk: this was somewhat an expensive ticket (but I would definitely pay the extra and fly SQ, than other airlines that fly the route), Singapore Airlines can definitely work on competitive pricing.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteWellington to Mumbai via Melbourne / Singapore
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"No pillows available"

(Singapore)

Trip Verified | Singapore to Denpasar. Poor flight. Average food. No pillows available at the economy cabin. Old aircraft. Seats at the vertical position very uncomfortable. Ground service unpolite.
AircraftA330-300
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSingapore to Denpasar
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no