Silver Airways

✅ Trip Verified | I was scheduled to fly from Ft Lauderdale to Jacksonville. It was the last leg of my trip to Portland Or before I left Portland I was notified that my flight had been cancelled. It was rescheduled at a later time. When I got there the new flight was canceled. You can’t call these people they have no way to contact anyone. Ended up having to take an Uber to Miami to get a flight to JAX. Terrible

✅ Trip Verified | Departing flight was delayed but thankfully not cancelled. Three other Silver flights were announced as cancelled just before the departure times. Returning flight was canceled the night before. There was no Silver representative available to speak with when I tried to contact them.

Not Verified | This airline is absolutely horrible! Pay the extra money for anything else! Our flight was at 7:30 they delayed it 1 hour before we are supposed to take off. The delayed it to 12:45 didn’t get on the plane till 1 and it’s an extremely small plane! They over book the plane and end up telling people then can’t get on. They do this on purpose! 90% of the flights are either delayed or cancelled. I’m not sure how this airline is still in business!!

✅ Trip Verified | This is an atrocious, awful airline. I would highly recommend anyone to avoid this airline at all costs and pay the cost for an actually functioning airline. I have no idea how this scam of a “business” is even certified by the FAA. Constantly delayed or canceled flights every single day in and day out. Complete intentional and likely fraudulent booking flights while not having the planes to fly them. One of the worst airlines of all time, should be permanently shut down.

Not Verified | This is the poorest managed company I have ever dealt with. They are late constantly at pickup and drop off. I was on the first flight with three planes waiting and still a hour and half late. No notification until you get to the airport. The one flight crew lady continually slammed doors in the back of the plane the entire flight. I don’t know what she was doing because they only give out a small bottle of water. I would rather pay big prices than deal with them.

✅ Trip Verified | Flight was delayed 10 hours and when trying to reach customer service, I stayed on hold over an hour and no one answered. Finally left terminal to go to desk and they did offer to put me on different plane the next day and said it was pilot call out and they had to fly another pilot in. I needed to arrive quickly so stayed the course and when plane finally arrived, there was mechanical problem and no mechanic at airport so they had to call one ins. Finally boarded flight after 2 am after arriving at airport at 2:30 pm on May 31. Return flight was cancelled after waiting at MCO for 6 hours! Won’t fly Silver again. Poor communication, customer service, and reliability. The clerk at desk at MCO on June 7 for return flight was most helpful but airline not reliable.

Not Verified | This was the worst airline I have ever been on. Our flight was supposed to leave at 3:30 and we left around 9:30. It wasn’t weather based it was just them be slow and terrible. Then we were boarding and we had to wait even more. Their reasoning “they forgot to clean the plane.” It blows my mind you can run something this poor and still have a business.

✅ Trip Verified | I booked a non-stop round trip ticket to Pensacola from Tampa through United Airlines, only to be shuffled off onto Silver Airways, a company I’d never even heard of. The first problem occurred before my actual travel date, when I received an email informing me that my return flight time had been changed to two hours earlier, which meant I would be getting up at 5am to make the return flight. The REAL problem began when I arrived at the airport in Tampa to find that my departure flight had been delayed for at least 4 hours. I received no prior texts or email regarding the delay, and was forced to spend the next 6 hours at the airport, again with no updates except those on the terminal screens, as Silver Airways has no app, and there was no representative at the gate. The person I dealt with at the Silver Airway ticket counter was one of the rudest individuals I’ve ever met - bored, annoyed, and with no people skills whatsoever, sighing heavily when I asked for possible flight alternatives, with more concern for her 4 inch fingernails getting chipped by the computer keyboard than for a paying customer like me. When she told me there were no other flights that day, I asked about changing my return flight to a later time so I could spend more time at my destination, at which point she told me that I wasn’t even booked for a return flight. When I produced my printed confirmation email, she just said, “Well, I don’t know what to tell you.” When I asked if I could speak with someone else, she picked up the phone and called someone else, who evidently told her that the only return flight was already fully booked and I could make no changes. She then hung up before I could speak to that person myself. I went to the United ticket counter (since I’d originally booked with them) to see if they could help me, only to be told that I had to deal with Silver, as all in-state flights had been subcontracted to them. Stuck at the airport for the next 6 hours, I waited for the delayed aircraft to arrive with no more updates other than the terminal screens, only to discover that the aircraft was a small turboprop, which I would never have agreed to had I only known. Finally boarded the plane 4 and a half hours later than scheduled, having to drag my luggage across the tarmac and up a very steep, very narrow set of stairs - not an easy task for a 64 year old woman - with no offers of assistance from the ground crew standing by and watching me struggle. I travel frequently, all over the world, and this was by far the worst experience I’ve ever had - poor communication, unexplained flight changes, no flight app, and rude treatment at the ticket counter. Despite finally receiving a confirmation email regarding my return flight, I will be booking a rental car and driving 8 hours home to avoid the hassle and the sure-to-be-delayed flight in a turboprop. Do yourself a major favor and avoid Silver Airways at all costs.

✅ Trip Verified | We boarded a flight from Nassau, Bahamas to Tampa FL which was due to arrive at our destination at 4:45pm. Due to weather the captain informed us they didn't load enough fuel to circle Tampa and wait for the weather to clear. We eventually arrived at 9pm but our baggage did not. We were told our bags would arrive by 1am. They did not. Then we were told they would arrive by 1pm the following day. We called and were told the supervisor was retrieving the bags as we speak. They did not. They lied to us. The flight the bags were supposed to be on was actually canceled. Now we have been told they will arrive later tonight. I highly recommend you to pay a little more and save yourself from being caught in the middle of this clown show.

Not Verified | I had a flight from SAV airport to FLL airport the day of May 21st, 2023 at 9pm. I arrived at the airport at 6:40pm at the silver airways counter. I was in line for almost an hour. When I got to the desk they told me that were no more seats available on the plane and that it was overbooked. They then said that the plane was too small. And then they finally said they were gonna change my flight for the the next day. This also happened to the other 23 people that were going on the plane behind me but I was the first one to arrive at the counter. They moved me aside and told me they were gonna put us all on the plane. They started to put everyone on the plane besides me and then they told me I wouldn’t be able to get on the plane. I was the only one that wasn’t able to fly that night on the plane. This is the worst airline in the US I have tried and would not recommend this to anyone. A review doesn’t describe how terrible my experience was or how bad this airline is. To be clear the “manager” was very disrespectful of my time considering I was the first one that arrived.